Asset Master vs Freshservice

Starting Price

Not provided by vendor

$19.00/month/user

Best For

Corporate and and individuals who may be acting on behalf of a company or agency.

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Rating


5 / 5
(1)

4.5 / 5
(362)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4 / 5



4.6 / 5


  • "Easy to use and helps make better use of my time when working on tickets. Allows me to track my progress and time spent on each issue."

  • "Easy to use interface, intuitive and responsive. Supports the majority of our daily ITIL based needs."

Customer Support


5 / 5



4.7 / 5


  • "Easy to use, good customer support. This software will be good for non-complex, single task or workgroup ticketing system."

  • "Being able to add my companies assets to the software. Also, the ease of managing multiple help desk tickets."

Features & Functionality


3 / 5



4.3 / 5


  • "The user interface is superb, and the company has been in the market for so long that they have literally thought of everything."

  • "Much more organized team, much quicker resolution of issues and the ability to collaborate on problemseasily and efficiently."

Value for Money


4 / 5



4.5 / 5


  • "The range of features can satisfy every big and small business. Depending on the needs, an appropriate cost plan can be selected."

  • "The amount of features available make the service very cost effective."

Product Features

  • check Activity Tracking
  • check Audit Trail
  • check Barcoding/RFID
  • check Check-in/Check-out
  • check Depreciation Management
  • check Disposal Management
  • check Location Tracking
  • check Reservations Management
  • check Activity Tracking
  • check Audit Trail
  • check Barcoding/RFID
  • close Check-in/Check-out
  • check Depreciation Management
  • check Disposal Management
  • close Location Tracking
  • close Reservations Management

Screenshots

View 2 screenshots 86588 thumb
View 5 screenshots 104551 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Asset Master vs Freshservice

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