# Best Auto Dialer Software 2026 | Capterra > Find the top Auto Dialer software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/auto-dialer-software/ --- # Best Auto Dialer Software Last updated on July 21, 2026 How to find the right Auto Dialer Software? Learn more from our team about Auto Dialer Software pricing features and benefits in our Auto Dialer Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is auto dialer software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on July 21, 2026 Auto dialer software automates phone dialing for call centers and sales teams. Once the call is answered, auto dialer software will either play a pre-recorded message or connect the call to a live person. * * * For more information consult our [Auto Dialer Buyers Guide](#buyers-guide-content) ## Zoho Voice Rating: 4.0 out of 5 (46 reviews) Profile: [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.2 out of 5 - Features: 3.7 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $34.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Monitoring: 4.7 rating - Call Reporting: 4.0 rating - Activity Dashboard: 5.0 rating - Computer Telephony Integration: 5.0 rating #### Lowest rated features - Automatic Call Distribution: 3.5 rating - Interaction Tracking: 3.0 rating - Call Monitoring: 4.0 rating - CRM: 4.0 rating ### Gallery tab Ease of use: 4.2 out of 5 (46 reviews) #### Related review snippet Reviewer: Ignacio G. Reviewer details: Computer Software, 1-10 employees Published: October 24, 2024 > "Great integration with zoho products for direct click botton calls." ### Integrations tab Zoho Voice connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/251900/Zoho-Voice/#integrations) #### Most popular integrations - Zoho CRM: 3.5 rating - Zoho Desk: 3.5 rating - Zoho Recruit: 4.0 rating - Zoho Meeting: 4.6 rating - Bigin by Zoho CRM: 4.0 rating - Zoho One: 4.0 rating #### Integrations-related review snippet Reviewer: Ignacio G. Reviewer details: Computer Software, 1-10 employees Published: October 24, 2024 > "Great integration with zoho products for direct click botton calls." --- ## DialedIn CCaaS Rating: 4.8 out of 5 (325 reviews) Profile: [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? DialedIn automates outbound calls with predictive, preview and progressive dialing, and connects calls to agents or recorded messages. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible navigation - Comprehensive feature set Cons: - Occasional technical disruptions #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Auto-Dialer: 4.8 rating - Call Recording: 4.9 rating - Call Center Management: 4.6 rating - Lead Management: 4.8 rating #### Lowest rated features - Call Transfer: 3.7 rating - Reporting/Analytics: 4.0 rating - Activity Dashboard: 4.3 rating - Call Routing: 4.0 rating #### Feature-related review snippet Reviewer: Brandon M. Reviewer details: Insurance, 51-200 employees Published: September 23, 2024 > "The attractiveness is easy on the eyes and makes it easier to navigate efficiently through the app." ### Gallery tab Ease of use: 4.8 out of 5 (325 reviews) #### Related review snippet Reviewer: Aja Nurse J. Reviewer details: Telecommunications, 501-1,000 employees Published: March 6, 2026 > "I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times." ### Integrations tab DialedIn CCaaS connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/29589/CallCenterNOW/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 5.0 rating - Zoho CRM: 4.3 rating - HubSpot Marketing Hub: 4.5 rating - Zapier: 4.7 rating - HubSpot Sales Hub: 4.5 rating - SugarCRM: 3.8 rating - HubSpot Service Hub: 4.4 rating - HubSpot Content Hub: 4.6 rating - Oracle CRM On Demand: 4.4 rating --- ## EngageBay CRM Rating: 4.7 out of 5 (908 reviews) Profile: [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Affordable all-in-one platform - Time-saving automation features Cons: - Occasional bugs and workflow disruptions - Email delivery and quota restrictions #### Starting price Starting price: $14.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Center Management: Available - Call Monitoring: Available - Automatic Call Distribution: Available - Call Routing: Available - Computer Telephony Integration: Available - Reporting/Analytics: Available - Caller ID: Available - Progressive Dialer: Available - Predictive Dialer: Not available - Power Dialer: Available - Voice Mail: Not available #### Feature-related review snippet Reviewer: matt A. Reviewer details: Financial Services, 1-10 employees Published: February 17, 2025 > "Affordable, all-in-one CRM with great automation, intuitive interface, and responsive support." ### Gallery tab Ease of use: 4.5 out of 5 (908 reviews) #### Related review snippet Reviewer: Jason W. Reviewer details: Marketing and Advertising, 11-50 employees Published: September 24, 2025 > "The CRM pipeline management is straightforward and easy for the team to adopt, email segmentation and automation have improved our campaigns results noticeably, constant update the platform keeps improving without extra charge." ### Integrations tab EngageBay CRM connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/178819/EngageBay-Marketing/#integrations) #### Most popular integrations - Google Drive: 4.9 rating - Mailchimp: 4.5 rating - Shopify: 4.5 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Nishant M. Reviewer details: Marketing and Advertising, 501-1,000 employees Published: August 9, 2024 > "Overall, EngageBay has significantly enhanced my productivity and efficiency with its excellent user interface and robust external integration options." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Ringover Rating: 4.7 out of 5 (883 reviews) Profile: [Ringover](https://www.capterra.com/p/169627/RingOver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business telephony platform - Effective team collaboration tools Cons: - Occasional performance and speed delays - Connectivity dependent and unstable #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Auto-Dialer: 5.0 rating - Call Center Management: 5.0 rating - Computer Telephony Integration: 5.0 rating #### Lowest rated features - Call Routing: 4.0 rating - Real-Time Data: 4.0 rating - Real-Time Monitoring: 4.0 rating - Call Scheduling: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: February 24, 2026 > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." ### Gallery tab Ease of use: 4.8 out of 5 (883 reviews) #### Related review snippet Reviewer: Wouter K. Reviewer details: Media Production, 51-200 employees Published: May 27, 2026 > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." ### Integrations tab Ringover connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.6 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Elliott B. Reviewer details: Staffing and Recruiting, 1-10 employees Published: July 17, 2025 > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." --- ## Talkdesk Rating: 4.5 out of 5 (733 reviews) Profile: [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations - Consistent cloud-based performance Cons: - Frequent connectivity challenges - Unreliable call stability #### Starting price Starting price: $85.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Caller ID: 5.0 rating - Call Center Management: 4.7 rating - Real-Time Reporting: 4.3 rating - Call Recording: 5.0 rating #### Lowest rated features - Predictive Dialer: 3.0 rating - Auto-Dialer: 4.0 rating - Lead Management: 4.0 rating - Call Monitoring: 4.5 rating #### Feature-related review snippet Reviewer: Cheryl Ann C. Reviewer details: Staffing and Recruiting, 5,001-10,000 employees Published: December 14, 2022 > "The interface is so simple, you can learn your way around in a few minutes." ### Gallery tab Ease of use: 4.7 out of 5 (733 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 5,001-10,000 employees Published: April 24, 2026 > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team." ### Integrations tab Talkdesk connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/132852/Talkdesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Zendesk Suite: 4.3 rating - Freshdesk: 4.5 rating - Nimble: 4.4 rating - Keap: 4.1 rating - Intercom: 4.5 rating #### Integrations-related review snippet Reviewer: EULOGIO A. Reviewer details: Real Estate, 51-200 employees Published: September 18, 2020 > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce." --- ## GoTo Connect Rating: 4.5 out of 5 (669 reviews) Profile: [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoTo makes IT and business communication easy so its customers can do what matters most. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Responsive and knowledgeable assistance - Intuitive multi-platform user experience Cons: - Inconsistent call handling features - Confusing and slow billing processes #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 5.0 rating - Voice Mail: 5.0 rating - API: 5.0 rating - Call Center Management: 5.0 rating #### Lowest rated features - Caller ID: 5.0 rating - Call Scripting: 5.0 rating - Contact Management: 5.0 rating - IVR: 5.0 rating #### Feature-related review snippet Reviewer: Rosalina M. Reviewer details: Insurance, 1-10 employees Published: March 2, 2023 > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities." ### Gallery tab Ease of use: 4.4 out of 5 (669 reviews) #### Related review snippet Reviewer: LaWanda L. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: January 29, 2026 > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available." ### Integrations tab GoTo Connect connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/163604/GoTo-Connect/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.5 rating - Microsoft Teams: 5.0 rating - Zoho CRM: 4.3 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shanna K. Reviewer details: Legal Services, 11-50 employees Published: March 30, 2021 > "GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. " --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Center Management: 4.7 rating - Automatic Call Distribution: 5.0 rating - Call Monitoring: 4.4 rating #### Lowest rated features - Computer Telephony Integration: 4.3 rating - Predictive Dialer: 4.0 rating - Power Dialer: 4.5 rating - Call Routing: 4.7 rating #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Dialpad Rating: 4.2 out of 5 (569 reviews) Profile: [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dialpad is a cloud-based software that modernizes communication technology, putting voice, messaging, meetings & video on any device. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Flexible multi-device calling - Intuitive and simple interface Cons: - Unresponsive customer service - Noticeable call latency issues #### Starting price Starting price: $27.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Routing: 5.0 rating - Voice Mail: 4.7 rating - Call Center Management: 5.0 rating #### Lowest rated features - Automatic Call Distribution: 2.0 rating - Activity Tracking: 4.0 rating - Call Monitoring: 4.0 rating - Call Transfer: 4.0 rating #### Feature-related review snippet Reviewer: Skyler G. Reviewer details: Construction, 51-200 employees Published: May 22, 2026 > "Dialpad has a simple UI system and is not overly complex." ### Gallery tab Ease of use: 4.3 out of 5 (569 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." ### Integrations tab Dialpad connects with 57+ software tools. [See all integrations](https://www.capterra.com/p/190976/Dialpad-Sell/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.9 rating - Google Workspace: 5.0 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 5.0 rating - Zendesk Suite: 4.4 rating - Zapier: 4.5 rating #### Integrations-related review snippet Reviewer: Stephanie V. Reviewer details: Real Estate, 51-200 employees Published: July 12, 2021 > "It's easy to use and integrates well with hubspot" --- ## Gong.io Rating: 4.8 out of 5 (561 reviews) Profile: [Gong.io](https://www.capterra.com/p/157969/Gong-io/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Gong helps revenue teams with deal execution, strategic initiatives, conversation intelligence, forecasting, and customer engagement. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Reporting/Analytics: 5.0 rating - Call Monitoring: 5.0 rating - Call Tracking: 5.0 rating #### Lowest rated features - Call Scripting: 3.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (561 reviews) #### Related review snippet Reviewer: connor W. Reviewer details: Computer Software, 51-200 employees Published: June 23, 2026 > "A platform that allows you to not only complete the recording and playback of calls, but also allows you to fully dive in insights within the calls, and breakdown health, next step, and so much more." ### Integrations tab Gong.io connects with 94+ software tools. [See all integrations](https://www.capterra.com/p/157969/Gong-io/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Zoom Workplace: 5.0 rating - GoTo Meeting: 4.4 rating - Microsoft Outlook: 5.0 rating - Talkdesk: 4.5 rating - Five9: 4.2 rating - MiVoice Business Solution: 4.2 rating - Genesys Cloud CX: 4.3 rating - Velocify: 4.3 rating --- ## Agile CRM Rating: 4.1 out of 5 (524 reviews) Profile: [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Integrated marketing automation features - Centralized customer management tools Cons: - Frequent technical glitches and slow fixes - Unreliable and limited email functionality #### Starting price Starting price: $8.99 Pricing details: Per Feature Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Center Management: Available - Call Monitoring: Available - Automatic Call Distribution: Available - Call Routing: Available - Computer Telephony Integration: Available - Reporting/Analytics: Available - Caller ID: Available - Progressive Dialer: Available - Predictive Dialer: Available - Power Dialer: Available - Voice Mail: Available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Hospital & Health Care, 201-500 employees Published: May 23, 2023 > "It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile accessibility, and secure cloud storage." ### Gallery tab Ease of use: 4.0 out of 5 (524 reviews) #### Related review snippet Reviewer: Muadzam S. Reviewer details: Restaurants, 201-500 employees Published: November 20, 2025 > "It provides solid security and lets our team manage leads, tasks, and collaboration from one easy platform." ### Integrations tab Agile CRM connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/135148/Agile-CRM/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Stripe: 4.6 rating - Zapier: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - SendGrid: 4.2 rating - RingCX: 4.2 rating - Wufoo: 4.4 rating - Stripe Billing: 4.7 rating - Plivo: 4.3 rating --- ## Twilio Rating: 4.4 out of 5 (506 reviews) Profile: [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Unified multi-channel communication system - Comprehensive programmable communication tools Cons: - Complicated and frustrating account processes - Slow performance and delays #### Starting price Starting price: $0.01 Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Call Routing: 4.5 rating - Contact Management: 4.5 rating - Call Recording: 4.0 rating #### Lowest rated features - Third-Party Integrations: 4.0 rating - Automatic Call Distribution: 5.0 rating - Call Monitoring: 5.0 rating #### Feature-related review snippet Reviewer: Roberto B. Reviewer details: Retail, 11-50 employees Published: May 3, 2023 > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user" ### Gallery tab Ease of use: 4.1 out of 5 (506 reviews) #### Related review snippet Reviewer: Bonnie B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 26, 2026 > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." ### Integrations tab Twilio connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.6 rating - Zapier: 4.7 rating - Salesforce Service Cloud: 4.5 rating - SugarCRM: 3.8 rating #### Integrations-related review snippet Reviewer: Shane S. Reviewer details: Information Technology and Services, 1-10 employees Published: June 12, 2025 > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." --- ## Five9 Rating: 4.2 out of 5 (484 reviews) Profile: [Five9](https://www.capterra.com/p/132405/Five9/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Five9 Cloud Contact Center - Predictive, Power, Progressive and Preview Dialers, Inbound, Chat, Call Recording, and CRM integrations. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile call center platform - Accessible training and onboarding Cons: - Frequent technical problems - Challenging call management functions #### Starting price Starting price: $159.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.5 rating - Call Monitoring: 4.8 rating - Automatic Call Distribution: 4.4 rating - Computer Telephony Integration: 4.8 rating #### Lowest rated features - Integrations Management: 1.0 rating - Call Scheduling: 2.0 rating - Call Transfer: 2.0 rating - Auto-Dialer: 3.5 rating #### Feature-related review snippet Reviewer: Amin R. Reviewer details: Health, Wellness and Fitness, 1,001-5,000 employees Published: August 26, 2025 > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive" ### Gallery tab Ease of use: 4.2 out of 5 (484 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Insurance, 10,001+ employees Published: June 8, 2026 > "In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities." ### Integrations tab Five9 connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/132405/Five9/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.1 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.5 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Kellie W. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: August 19, 2025 > "Team Collaboration: Five9 integrates well with Microsoft teams. " --- ## Aircall Rating: 4.2 out of 5 (463 reviews) Profile: [Aircall](https://www.capterra.com/p/184709/Aircall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dial more prospects and close deals faster with better quality calls that give your sales reps the upper hand. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Extensive CRM and app integrations Cons: - Frequent bugs and technical glitches - Disruptions in call management #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.0 rating - Call Center Management: 5.0 rating - Auto-Dialer: 3.8 rating - Call Monitoring: 4.0 rating #### Lowest rated features - Real-Time Reporting: 3.7 rating - Call Transfer: 3.5 rating - Computer Telephony Integration: 3.5 rating - Voice Mail: 3.5 rating #### Feature-related review snippet Reviewer: Anthony Q. Reviewer details: Computer Software, 11-50 employees Published: March 11, 2025 > "The Aircall user interface was very simple and pleasing to look at." ### Gallery tab Ease of use: 4.5 out of 5 (463 reviews) #### Related review snippet Reviewer: Louis S. Reviewer details: Real Estate, 51-200 employees Published: May 25, 2026 > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model." ### Integrations tab Aircall connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/184709/Aircall/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating - BigCommerce: 4.4 rating - Kommo: 4.4 rating - JobAdder: 4.4 rating - Gorgias: 4.6 rating - FLG: 4.9 rating #### Integrations-related review snippet Reviewer: Marvin S. Reviewer details: Computer Software, 11-50 employees Published: April 28, 2026 > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." --- ## Convoso Rating: 4.5 out of 5 (395 reviews) Profile: [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Get more calls answered with Convoso Ignite™ for 20+ seat teams—AI-powered dialing with real-time DID scoring. Book a demo today. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Accessible and user-friendly platform - Intuitive navigation experience Cons: - Unreliable call handling - Frequent technical disruptions #### Starting price Starting price: $90.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.6 rating - Call Monitoring: 4.5 rating - Call Center Management: 4.6 rating - Lead Management: 4.5 rating #### Lowest rated features - Call Transfer: 3.0 rating - CRM: 3.6 rating - Reporting/Analytics: 4.2 rating - Call Disposition: 4.2 rating #### Feature-related review snippet Reviewer: Olamide A. Reviewer details: Insurance, 5,001-10,000 employees Published: February 19, 2026 > "the ease of access with user friendly interface makes convoso very efficient for everyday operations." ### Gallery tab Ease of use: 4.6 out of 5 (395 reviews) #### Related review snippet Reviewer: Hector D. Reviewer details: Insurance, 201-500 employees Published: June 19, 2026 > "The auto-dialer keeps our agents consistently connected with prospects, drastically reducing idle time and maximizing the number of contacts we make each day." ### Integrations tab Convoso connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 5.0 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Google Maps: 4.7 rating - Velocify: 4.3 rating #### Integrations-related review snippet Reviewer: Anwar G. Reviewer details: Telecommunications, 51-200 employees Published: May 4, 2023 > "My overall experience with Convoso have been amazing, as I've seen the similarities with this program and other programs like ADP that I've used at previous workplace." --- ## Kixie PowerCall Rating: 4.6 out of 5 (295 reviews) Profile: [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Kixie's advanced Multi-line Auto Dialer leverages AI-human voice detection and automatic spam-risk reduction for 4X more connections. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.6 rating - Call Monitoring: 4.7 rating - Call Routing: 4.8 rating - Computer Telephony Integration: 4.5 rating #### Lowest rated features - Call Disposition: 3.0 rating - Activity Dashboard: 3.5 rating - Call Scheduling: 3.0 rating - Automatic Outbound Dialer: 1.0 rating #### Feature-related review snippet Reviewer: James H. W. Reviewer details: Information Technology and Services, 201-500 employees Published: August 24, 2020 > "User friendly and intuitive, little training required, easily compatible with CRM systems, ability to listen to others calls for training purposes, easy to set up call flows, transfer between departments, and set up 3 way calls, also offers easy to use texting feature." ### Gallery tab Ease of use: 4.7 out of 5 (295 reviews) #### Related review snippet Reviewer: Jordan V. Reviewer details: Insurance, 10,001+ employees Published: May 18, 2026 > "I also like that it automatically changes the number every time you make an outgoing call to prospects with ConnectionBoost." ### Integrations tab Kixie PowerCall connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/135636/Kixie-PowerCall/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 5.0 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 5.0 rating - Pipedrive: 4.5 rating #### Integrations-related review snippet Reviewer: Hayley W. Reviewer details: Real Estate, 11-50 employees Published: August 25, 2022 > "One of the great things about Kixie is that it integrated so easily with Pipedrive and we were able to set up of deal stages in Kixie to match what we already had established in PD." --- ## CloudTalk Rating: 4.4 out of 5 (269 reviews) Profile: [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today! #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Seamless CRM and app integrations - Intuitive and simple user experience Cons: - Frequent software glitches and malfunctions #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Auto-Dialer: 5.0 rating - Real-Time Reporting: 5.0 rating - Call Center Management: 5.0 rating - Activity Dashboard: 5.0 rating #### Lowest rated features - Answering Machine Detection: 4.0 rating - Automatic Call Distribution: 5.0 rating - Call Monitoring: 5.0 rating - Call Recording: 5.0 rating #### Feature-related review snippet Reviewer: David R. Reviewer details: Consumer Goods, 51-200 employees Published: August 27, 2020 > "The app and the web interface are straightforward." ### Gallery tab Ease of use: 4.5 out of 5 (269 reviews) #### Related review snippet Reviewer: Nishant B. Reviewer details: Hospitality, 201-500 employees Published: August 5, 2025 > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." ### Integrations tab CloudTalk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/182004/CloudTalk/#integrations) #### Most popular integrations - Slack: 4.7 rating - HubSpot CRM: 5.0 rating - Zendesk Suite: 4.4 rating - Pipedrive: 5.0 rating - LiveAgent: 4.7 rating - Intercom: 5.0 rating #### Integrations-related review snippet Reviewer: Dhanesh V. Reviewer details: Education Management, 201-500 employees Published: December 19, 2025 > "Genuine and integrations are good" --- ## VICIdial Rating: 4.7 out of 5 (266 reviews) Profile: [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive call center solution - Efficient predictive dialing tools Cons: - Outdated and unattractive interface #### Starting price Starting price: $400.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.7 rating - Call Routing: 4.3 rating - Call Monitoring: 5.0 rating - Automatic Call Distribution: 4.0 rating #### Lowest rated features - Computer Telephony Integration: 3.0 rating - Real-Time Monitoring: 3.0 rating - Call Center Management: 4.0 rating - Campaign Management: 5.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (266 reviews) #### Related review snippet Reviewer: Katie C. Reviewer details: Marketing and Advertising, 1-10 employees Published: August 16, 2024 > "ViciDial has allowed us to integrate live call stats into our CRM software as well as many other pertinent features that help overall workflow." ### Integrations tab VICIdial connects with 24+ software tools. [See all integrations](https://www.capterra.com/p/135842/VICIdial/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - WordPress: 4.6 rating - Gmail: 4.8 rating - Zoho CRM: 4.3 rating - Zendesk Suite: 4.4 rating - TeamSupport: 4.5 rating #### Integrations-related review snippet Reviewer: Chris Q. Reviewer details: Think Tanks, 1-10 employees Published: October 6, 2025 > "I love the API features of this tool and how I can integrate it into other software" --- ## Genesys Cloud CX Rating: 4.3 out of 5 (265 reviews) Profile: [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $75.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.4 rating - Call Routing: 5.0 rating - Automatic Call Distribution: 5.0 rating - Call Monitoring: 4.5 rating #### Lowest rated features - Predictive Dialer: 3.0 rating - Reporting/Analytics: 4.2 rating - Campaign Management: 3.0 rating - Preview Dialer: 3.0 rating #### Feature-related review snippet Reviewer: Hao P. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: October 11, 2022 > "Genesys Cloud CX integrates with existing legacy applications and is used by agents in several divisions within our organization." ### Gallery tab Ease of use: 4.4 out of 5 (265 reviews) #### Related review snippet Reviewer: Sherry M. Reviewer details: Leisure, Travel & Tourism, 11-50 employees Published: March 16, 2026 > "There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc). " ### Integrations tab Genesys Cloud CX connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/179417/Genesys-Cloud/#integrations) #### Most popular integrations - Google Workspace: 3.0 rating - Zendesk Suite: 4.4 rating - Microsoft Azure: 4.7 rating - Salesforce Service Cloud: 4.8 rating - Jenkins: 4.5 rating - Epic: 4.4 rating #### Integrations-related review snippet Reviewer: Arthur M. Reviewer details: Hospital & Health Care, 501-1,000 employees Published: May 17, 2021 > "It integrates well with another piece of software for authentication of logging on and using another system." --- ## RingCX Rating: 4.2 out of 5 (258 reviews) Profile: [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? RingCX is an AI-powered contact center: simple to use and easy to deploy. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Extensive customizable functionality - Streamlined and intuitive experience Cons: - Slow and unhelpful assistance #### Starting price Starting price: $65.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Center Management: Available - Call Monitoring: Available - Automatic Call Distribution: Available - Call Routing: Available - Computer Telephony Integration: Available - Reporting/Analytics: Available - Caller ID: Available - Progressive Dialer: Available - Predictive Dialer: Available - Power Dialer: Not available - Voice Mail: Available ### Gallery tab Ease of use: 4.3 out of 5 (258 reviews) #### Related review snippet Reviewer: Lidia L. Reviewer details: Hospital & Health Care, 11-50 employees Published: June 17, 2026 > "The reporting and analytics tools offer valuable insights, and the integrations with other business applications help streamline workflows. While there is a learning curve for some advanced features and administrative functions, the platform delivers strong functionality and has helped improve efficiency and customer service operations." ### Integrations tab RingCX connects with 90+ software tools. [See all integrations](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Microsoft 365: 4.6 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Salesforce Service Cloud: 5.0 rating - Gong.io: 4.8 rating #### Integrations-related review snippet Reviewer: Kent Dominic D. Reviewer details: Consumer Services, 51-200 employees Published: January 31, 2025 > "I like that it can be integrated into HubSpot." --- ## CallHub Rating: 4.4 out of 5 (249 reviews) Profile: [CallHub](https://www.capterra.com/p/149279/CallHub/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Make 3-5X more calls with Power, Preview, Auto, and Predictive dialers featuring AMD, local caller ID, and branching scripts. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Usage Based, One Time Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Auto-Dialer: 3.8 rating - Contact Management: 5.0 rating - Call Center Management: 3.4 rating - Call Reporting: 5.0 rating #### Lowest rated features - Call Recording: 2.0 rating - Call Monitoring: 2.7 rating - Real-Time Reporting: 3.0 rating - Activity Tracking: 1.0 rating #### Feature-related review snippet Reviewer: Erica L. Reviewer details: Political Organization, 11-50 employees Published: February 12, 2025 > "I love its easy UI design, and ease of access." ### Gallery tab Ease of use: 4.4 out of 5 (249 reviews) #### Related review snippet Reviewer: David G. Reviewer details: Non-Profit Organization Management, 1-10 employees Published: December 11, 2024 > "Additionally the built in tools like automated/manual texts and prerecorded voicemail are very handy, and it's helpful as an admin to be able to export detailed CSVs and see what went down." ### Integrations tab CallHub connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/149279/CallHub/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.7 rating - Zapier: 3.5 rating - Google Contacts: 5.0 rating - Freshsales: 4.5 rating - Ecanvasser: 4.0 rating #### Integrations-related review snippet Reviewer: Alex R. Reviewer details: Political Organization, Self-employed Published: April 15, 2024 > "Integrates well with Ecanvasser as an overall CRM function." --- ## Zoom Phone Rating: 4.5 out of 5 (244 reviews) Profile: [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Center Management: Available - Call Monitoring: Available - Automatic Call Distribution: Available - Call Routing: Available - Computer Telephony Integration: Available - Reporting/Analytics: Not available - Caller ID: Not available - Progressive Dialer: Not available - Predictive Dialer: Not available - Power Dialer: Not available - Voice Mail: Available #### Feature-related review snippet Reviewer: Kennedy F. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: May 13, 2025 > "It was easy to access and navigate with somebody who was less familiar with the software." ### Gallery tab Ease of use: 4.5 out of 5 (244 reviews) #### Related review snippet Reviewer: Victoria H. Reviewer details: Insurance, 51-200 employees Published: February 25, 2026 > "Overall it is fine there are no issues with the sound and recognition on a zoom meeting, you can still see both the video and phone users." --- ## JustCall Rating: 4.1 out of 5 (224 reviews) Profile: [JustCall](https://www.capterra.com/p/157853/JustCall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Stop dialing manually. JustCall's Auto Dialer works through your contact lists so your reps can focus on selling. Free 14-day trial. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible design - Effortless onboarding and configuration Cons: - Unreliable call handling experience - Complex and costly pricing #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.1 rating - Call Monitoring: 4.6 rating - Auto-Dialer: 4.2 rating - Real-Time Reporting: 4.2 rating #### Lowest rated features - Reporting/Analytics: 1.0 rating - Call Center Management: 3.7 rating - Lead Management: 3.6 rating - Call Routing: 3.5 rating #### Feature-related review snippet Reviewer: Mike T. Reviewer details: Commercial Real Estate, Self-employed Published: April 26, 2024 > "Switched to SMRTPhone which, for my purposes, is much more integrated and user friendly." ### Gallery tab Ease of use: 4.3 out of 5 (224 reviews) #### Related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift." ### Integrations tab JustCall connects with 73+ software tools. [See all integrations](https://www.capterra.com/p/157853/JustCall/#integrations) #### Most popular integrations - Pipedrive: 4.2 rating - ActiveCampaign: 4.0 rating - Pipeline CRM: 4.3 rating - SugarCRM: 3.8 rating - Podio: 4.3 rating - Outreach: 4.4 rating #### Integrations-related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief." --- ## PhoneBurner Rating: 4.8 out of 5 (176 reviews) Profile: [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dialer software built for high connect rates. Powering millions of conversations, averaging 10%+ call answer rates. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $165.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.3 rating - Call Monitoring: 4.7 rating - Lead Management: 4.8 rating - Computer Telephony Integration: 4.0 rating #### Lowest rated features - Real-Time Reporting: 3.7 rating - CRM: 3.0 rating - Call Center Management: 4.2 rating - Power Dialer: 4.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (176 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 1-10 employees Published: October 29, 2025 > "I would use it much more if it integrated better with our CRM and showed me the names of who I was calling" ### Integrations tab PhoneBurner connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/134672/PhoneBurner/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.3 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 3.0 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - Constant Contact: 4.3 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 1-10 employees Published: October 29, 2025 > "I would use it much more if it integrated better with our CRM and showed me the names of who I was calling" --- ## Close Rating: 4.7 out of 5 (164 reviews) Profile: [Close](https://www.capterra.com/p/132667/Close-io/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Close is a conversation-first CRM built for founders and small, scaling sales teams to manage every conversation in one place. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $35.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 4.0 rating - Lead Management: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: March 27, 2026 > "Its UI is user-friendly and easy to learn compared to many other CRMs, with colored icons and buttons generally in obvious places." ### Gallery tab Ease of use: 4.6 out of 5 (164 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: March 27, 2026 > "Its UI is user-friendly and easy to learn compared to many other CRMs, with colored icons and buttons generally in obvious places." ### Integrations tab Close connects with 81+ software tools. [See all integrations](https://www.capterra.com/p/132667/Close-io/#integrations) #### Most popular integrations - Asana: 4.5 rating - Docusign: 4.7 rating - Calendly: 4.7 rating - ActiveCampaign: 4.6 rating - Airtable: 4.6 rating - PandaDoc: 4.5 rating #### Integrations-related review snippet Reviewer: Jeffrey A. Reviewer details: Computer Software, 51-200 employees Published: December 14, 2020 > "It integrates well with many other applications." --- ## CTM Rating: 4.7 out of 5 (158 reviews) Profile: [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Drive sales and exceptional customer experiences with our intelligent outbound communications tools and full contact center solution. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $79.00 Pricing details: Usage Based, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Routing: 5.0 rating - Call Center Management: 5.0 rating - Call Tracking: 5.0 rating #### Lowest rated features - Chat/Messaging: 4.0 rating - Reporting/Analytics: 5.0 rating - Call Monitoring: 5.0 rating #### Feature-related review snippet Reviewer: Emilio X. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: April 22, 2026 > "The software provides a friendly interface that is easy to navigate and find the useful metrics." ### Gallery tab Ease of use: 4.5 out of 5 (158 reviews) #### Related review snippet Reviewer: Alejandra M. Reviewer details: Marketing and Advertising, 51-200 employees Published: April 15, 2026 > "It’s a reliable and robust platform that has significantly improved our ability to track, analyze, and optimize inbound calls." ### Integrations tab CTM connects with 62+ software tools. [See all integrations](https://www.capterra.com/p/152004/Call-tracking-software/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Mailchimp: 4.5 rating - Zoom Workplace: 4.6 rating - Wix: 4.4 rating - Shopify: 4.5 rating - Stripe: 4.6 rating #### Integrations-related review snippet Reviewer: Vincent B. Reviewer details: Marketing and Advertising, 51-200 employees Published: December 16, 2025 > "Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume grows." --- Page 1 of 4 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (167) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Call Scripting Call Transfer Caller ID Campaign Management Computer Telephony Integration Generative AI IVR Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Reporting/Analytics Voice Mail Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Telemarketing Software](https://www.capterra.com/telemarketing-software/)[Predictive Dialer Software](https://www.capterra.com/predictive-dialer-software/)[Appointment Reminder Software](https://www.capterra.com/appointment-reminder-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Inside Sales Software](https://www.capterra.com/inside-sales-software/) I'm looking for Auto Dialer Software that is: [Free](https://www.capterra.com/auto-dialer-software/s/free/)[For Mac](https://www.capterra.com/auto-dialer-software/s/mac/) Table of Contents - [The benefits of auto dialer software](#the-benefits-of-auto-dialer-software) - [Typical features of auto dialer software](#typical-features-of-auto-dialer-software) - [The cost of auto dialer software](#the-cost-of-auto-dialer-software) - [Considerations when purchasing auto dialer software](#considerations-when-purchasing-auto-dialer-software) - [Relevant auto dialer software trends](#relevant-auto-dialer-software-trends) ## The benefits of auto dialer software - **Time optimization:** Auto dialing software is a great time optimization tool. You can use an auto dialing solution to leave a voice broadcast, robo-call, or send messages for things such as appointment reminders—all things that can save your staff time and resources. Most auto dialer software also gives users the option to use IVR (interactive voice response) to automate a menu of options for the caller. - **Prioritize customer satisfaction:** Auto dialing software also automates the distribution of connected calls to call center representatives, ensuring that your business is efficiently communicating with as many clients as possible while minimizing wait times. * * * ## Typical features of auto dialer software - **Automatic call distribution (ACD):** Distribute or route calls across call center employees. - **Call disposition:** Track and report on call outcomes. - **Call recording:** Record the audio of phone conversations for quality assurance purposes. - **Call scheduling:** Schedule date and time for callbacks/follow-up calls or reminders. - **Data import/export:** Import and export information and reports to and from the program. - **Reporting and analytics:** View and track pertinent metrics. * * * ## The cost of auto dialer software Most products in the market are priced on a monthly basis. Pricing can be divided into three pricing tiers based on their starting price: **Price ranges\*:** - $7 - $14 - $14 - $64 - $64+ _\*The pricing included is for the entry-level/lowest priced offering found on vendor websites on June 19, 2020. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._ * * * ## Considerations when purchasing auto dialer software - **Check out free trials:** Many auto dialer software vendors offer free trials of their product, giving businesses an opportunity to test out the usability and core functionality of a product before spending money. - **Know what you need from your software:** Identify what core functionalities your team will need before you begin shopping. For example, do you have a 10+ person call center that needs to be automated? Or are you a single-location medical office looking for the functionality to pre-schedule automated appointment reminders? * * * ## Relevant auto dialer software trends - **AI integrations are becoming more and more common:** Artificial intelligence (AI) brings the consistency that customers crave. Today, when a customer calls, AI-based systems aggregate key caller information, making it available to the agent in real time. This way, call center agents can handle the customer’s issues faster, accurately, and more efficiently. - **Customers expect cloud-based integrations:** Cloud-based platforms enable remote agents to interact with consumers in the same way they would in location-based centers. This enables businesses to cut the number of in-house agents and reduce overhead. Instead, businesses are empowered to hire the best talent, regardless of their location in the world. Most importantly, cloud-based call centers give brands the flexibility and agility to serve more customers. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s auto dialer software directory](https://www.capterra.com/auto-dialer-software/) (sorted by number of reviews). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Capterra’s directory that offer them. The following sources were used for this document: 1. [Call Center Solutions Features Guide](https://www.getapp.com/resources/call-center-solutions-features-guide/) (Date accessed: June 19, 2020) 2. [10 New Call Center Trends & Predictions for 2020/2021 – A Look into What’s Next](https://financesonline.com/call-center-trends/) (Date accessed: June 19, 2020)