SpitFire Predictive Dialer vs PIMS Dialer

Starting Price

$100.00/month/user

$125.00/month/user

Best For

We welcome all size companies!

We started in the debt collection market. We server small businesses and large enterprises. Our phone system and predictive dialer is designed to work in any call center application.

Rating


4.5 / 5
(20)
Read All Reviews

4.5 / 5
(21)
Read All Reviews

Ideal number of Users

1 - 499

1 - 499

Ease of Use


4.4 / 5

4.3 / 5

Customer Support


4.6 / 5

4.6 / 5

Features & Functionality


4.3 / 5

4.6 / 5

Value for Money


3.8 / 5

4.9 / 5

Pros

  • "Great Product, Great Training, Great After The Sale Support."

  • "Great dialier for businesses of any size, but particularly useful for small-med size dialing operations."

Cons

  • "The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected."

  • "Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start."

Product Features

  • check Call Center Management
  • check Call Recording
  • check Call Reporting
  • check Call Scripting
  • check Lead Management
  • check Power Dialer
  • check Predictive Dialer
  • check Preview Dialer
  • check Progressive Dialer
  • check Surveys
  • close Call Center Management
  • check Call Recording
  • check Call Reporting
  • check Call Scripting
  • close Lead Management
  • close Power Dialer
  • check Predictive Dialer
  • check Preview Dialer
  • close Progressive Dialer
  • close Surveys

Screenshots

View 5 screenshots 128085 thumb
View 5 screenshots 10275 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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SpitFire Predictive Dialer vs PIMS Dialer

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