VICIdial vs DialMyCalls

Starting Price

Not provided by vendor

$7.49/month

Best For

Any company wanting a contact center solution without vendor lock-in.

We're used by schools, universities, churches, sports teams, non profits, utility companies, and many different types of groups. Basically anyone who has a group of people that need to be notified.

Rating


4.7 / 5
(226)
Read All Reviews

4.8 / 5
(46)
Read All Reviews

Ideal number of Users

1 - 1000+

1000+

Ease of Use


4.4 / 5


  • "The predictive dialer works like a charm. It's capable to manage complex active campaigns."

  • "This software is the best one I could ever know, easy to use, the best call center platform."


4.8 / 5


  • "Easy to use with lots of different communication options--voice, email & text."

  • "Easy to use from any device; speed of calling; customer service."

Customer Support


4.6 / 5


  • "When somebody help you on community forum on vicidial, please help some others, for me it is one of the best open source in VOIP World."

  • "This dialer has stood the test of time and through active community feedback keeps getting better and better."


4.8 / 5


Features & Functionality


4.7 / 5


  • "Scalability and customization were one of the biggest benefits of my establishment. Also, their data security is great."

  • "One of the wonderful call center suite ever in the market with unified communications enabled. As per my knowledge and experience."


4.7 / 5


  • "It is quick and easy to record a message and set up calls."

  • "You can build groups to select a circle of volunteers with one click. New contacts are easy to add."

Value for Money


4.9 / 5


  • "It could help you save money. The whole package is customizable and extensible so that you can develop a unique customer experience."

  • "Once you understand it's not a closed source product and invest some time learning the system, you'll be in good hands."


4.8 / 5


  • "We also recently started sending out advocacy information to our families. The best price product on the market."

  • "Very easy to use, really quick to get out a message and priced very inexpensively."

Product Features

  • check Call Center Management
  • check Call Recording
  • check Call Reporting
  • check Call Scripting
  • check Lead Management
  • check Power Dialer
  • check Predictive Dialer
  • check Preview Dialer
  • check Progressive Dialer
  • check Surveys
  • close Call Center Management
  • check Call Recording
  • check Call Reporting
  • close Call Scripting
  • close Lead Management
  • check Power Dialer
  • close Predictive Dialer
  • close Preview Dialer
  • close Progressive Dialer
  • check Surveys

Screenshots

View 5 screenshots 43255 thumb
View 3 screenshots 138875 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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VICIdial vs DialMyCalls

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