Aircall vs VICIdial

Starting Price

$30.00/month/user

Not provided by vendor

Best For

SMBs using the phone to conduct business (sales or support) on a daily basis

Any company wanting a contact center solution without vendor lock-in.

Rating


4.5 / 5
(135)


4.5 / 5
(220)

Ideal number of Users

10 - 499

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4 / 5

5 / 5

Product Features

  • check Call Center Management
  • check Call Recording
  • check Call Reporting
  • close Call Scripting
  • close Lead Management
  • check Power Dialer
  • close Predictive Dialer
  • check Preview Dialer
  • check Progressive Dialer
  • close Surveys
  • check Call Center Management
  • check Call Recording
  • check Call Reporting
  • check Call Scripting
  • check Lead Management
  • check Power Dialer
  • check Predictive Dialer
  • check Preview Dialer
  • check Progressive Dialer
  • check Surveys

Screenshots

View 5 screenshots 129972 thumb
View 5 screenshots 43255 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Aircall vs VICIdial

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