Genesys PureCloud vs CallShaper's Predictive Dialer

Starting Price

$75.00/month/user

Not provided by vendor

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Companies with voice traffic who want a system that can quickly scale in size and whose cost varies with volume. Whether you have 10 or 1000 seats, CallShaper is feature rich w/compliance built in.

Rating


4.1 / 5
(86)
Read All Reviews

4.8 / 5
(13)
Read All Reviews

Ideal number of Users

50 - 1000+

10 - 1000+

Ease of Use


4.1 / 5


  • "Very satisfied with PureCloud : easy to use and very stable."

  • "Layout, very nice to look at and relatively user friendly. Combination of staffing outlook when viewing a timeline."


4.9 / 5


Customer Support


3.6 / 5


  • "I am project manager for Customer Care Department and was in charge of PureCloud implementation."

  • "Highly complex, all inclusive, customer support routing software."


5 / 5


Features & Functionality


4 / 5


  • "Intuitive to use, powerful capabilities with built-in worforce management (scheduling) and quality management."

  • "PureCloud is easy to navigate and I appreciate that there are continuous improvements being made."


4.7 / 5


Value for Money


3.8 / 5


  • "Process automation and technical testing. It has allowed me to grow professionally and improve costumer experience."

  • "Flexible - you can scale up or down depending on your needs. Cost effective and well documented API libraries."


4.9 / 5


Product Features

  • check Call Center Management
  • check Call Recording
  • check Call Reporting
  • check Call Scripting
  • check Lead Management
  • check Power Dialer
  • check Predictive Dialer
  • check Preview Dialer
  • check Progressive Dialer
  • close Surveys
  • close Call Center Management
  • check Call Recording
  • check Call Reporting
  • check Call Scripting
  • check Lead Management
  • close Power Dialer
  • check Predictive Dialer
  • check Preview Dialer
  • check Progressive Dialer
  • close Surveys

Screenshots

View 4 screenshots 83927 thumb
View 5 screenshots 86702 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Genesys PureCloud vs CallShaper's Predictive Dialer

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share Share Your Comparison of CallShaper's Predictive Dialer vs Genesys PureCloud