Genesys PureCloud vs Pipes.ai

Starting Price

$75.00/month/user

Not provided by vendor

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Not provided by vendor

Ideal number of Users

50 - 1000+

1 - 499

Rating


4 / 5
(89)
Read All Reviews
(0)

Ease of Use


4.1 / 5


  • "The system is fairly easy to use and it appears to have good security features. The calls are very clear and you have activity history stored in the system."

  • "The ease of use, for the agent with the simple yet full featured agent interface and desktop environment."



Customer Support


3.6 / 5


  • "Customer service is not good in my experience, their responses were always delayed. They had several site outages that impacted production."

  • "You can have any contact center up and running easily. Their admin page is very user friendly plus they have a very extensive resource and community portal."



Features & Functionality


4 / 5


  • "Purecloud is easy to navigate and has many useful features for both internal and external communication. Good tracking tools of performance for both management and contact center agents."

  • "Has lots of features including call recording, call forwarding, internal instant messaging and a very nice, easy to navigate layout."



Value for Money


3.8 / 5


  • "It's an expensive product that struggles with concurrent licensing models and mixed license types."

  • "Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price."



Product Features

  • Call Disposition
  • Call Recording
  • Call Scheduling
  • Call Scripting
  • CRM
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Call Disposition
  • Call Recording
  • Call Scheduling
  • Call Scripting
  • CRM
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer

Screenshots

View 4 screenshots 83927 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Genesys PureCloud vs Pipes.ai

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