Genesys PureCloud vs Winleads

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Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

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4.1 / 5
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Ideal number of Users

50 - 1000+

1 - 99

Ease of Use

4.1 / 5

  • "Very satisfied with PureCloud : easy to use and very stable."

  • "Layout, very nice to look at and relatively user friendly. Combination of staffing outlook when viewing a timeline."

Customer Support

3.6 / 5

  • "I am project manager for Customer Care Department and was in charge of PureCloud implementation."

  • "Highly complex, all inclusive, customer support routing software."

Features & Functionality

4 / 5

  • "Intuitive to use, powerful capabilities with built-in worforce management (scheduling) and quality management."

  • "PureCloud is easy to navigate and I appreciate that there are continuous improvements being made."

Value for Money

3.8 / 5

  • "Process automation and technical testing. It has allowed me to grow professionally and improve costumer experience."

  • "Flexible - you can scale up or down depending on your needs. Cost effective and well documented API libraries."

Product Features

  • check Call Center Management
  • check Call Recording
  • check Call Reporting
  • check Call Scripting
  • check Lead Management
  • check Power Dialer
  • check Predictive Dialer
  • check Preview Dialer
  • check Progressive Dialer
  • close Surveys
  • close Call Center Management
  • close Call Recording
  • close Call Reporting
  • close Call Scripting
  • check Lead Management
  • close Power Dialer
  • close Predictive Dialer
  • close Preview Dialer
  • close Progressive Dialer
  • check Surveys


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  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online


  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
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Genesys PureCloud vs Winleads


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