17hats vs mHelpDesk

Starting Price

$17.00/month/user

$169.00/month

Best For

We serve entrepreneurs with small companies.

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

Rating


4.5 / 5
(87)
Read All Reviews

4.3 / 5
(782)
Read All Reviews

Ideal number of Users

1000+

2 - 1000+

Ease of Use


4.3 / 5


  • "A bit clunky, but can still help streamline your business."

  • "It has a very intuitive interface that is well organized. The onboarding process was very smooth."


4.3 / 5


  • "This software is easy to use and to navigate through. I love the ease of looking up all our jobs and customers information."

  • "I like the ease of use and the ease of customer service with our request."

Customer Support


4.5 / 5


  • "By using a customer service program that has amazing customer service. Makes it easier for me to deliver better customer service."

  • "The tech support I've received has been solid. I like the software and I'm going to continue using it for now."


4.4 / 5


  • "Jason & Jen were great today helping me. I wish everyone had good customer service like this."

  • "The Customer Service agents are amazing. They go out of their way to help you especially."

Features & Functionality


4.3 / 5


  • "No software is perfect but they are constantly improving and listening to suggestions, and whenever I need assistance they are quick to respond."

  • "Overall a great product, but I found it clunky to use after a while."


4 / 5


  • "Try it out; it works great. And it works great with QuickBooks as well."

  • "Megan was quite helpful and knowledgeable with helping me with my set up."

Value for Money


4.4 / 5


  • "I have used 17 hats for a videography bushiness. It's a great tool at an affordable price."

  • "The cost for the software is excellent especially since I can run as many different businesses with different names and accounts etc as I want."


3.9 / 5


  • "Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money."

  • "For the amount of money we spent it does a basic job. Wish there could be more ways to make custom forms look good in a printed and pdf display."

Product Features

  • check Billing & Invoicing
  • close CRM
  • close Employee Management
  • check Financial Management
  • close Inventory Management
  • close Marketing Management
  • check Order Management
  • check Performance Metrics
  • check Project Management
  • check Purchasing
  • check Scheduling
  • check Time & Expense Tracking
  • close Training Management
  • close Vendor Management
  • check Billing & Invoicing
  • close CRM
  • check Employee Management
  • check Financial Management
  • check Inventory Management
  • close Marketing Management
  • close Order Management
  • close Performance Metrics
  • close Project Management
  • close Purchasing
  • close Scheduling
  • check Time & Expense Tracking
  • close Training Management
  • close Vendor Management

Screenshots

View 4 screenshots 107670 thumb
View 5 screenshots 100329 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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17hats vs mHelpDesk

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