CallSource vs IBM Planning Analytics

Starting Price

Not provided by vendor Not provided by vendor

Best For

Small to enterprise level businesses in the Automotive, Home Services, Hearing, Dental, and other Healthcare industries, as well as any appointment-based businesses that rely on marketing.

Suitable for organizations of any size and in any industry, it is a performance management solution that helps automate operations across planning, forecasting, analysis and more.

Rating


4.4 / 5
(189)
Read All Reviews

4.2 / 5
(10)
Read All Reviews

Ideal number of Users

1 - 99

10 - 1000+

Ease of Use


4.3 / 5


  • "I like the ease of use, the reporting is very diverse and we can really dig through the details. Love the recordings and the value that offers."

  • "Ease of use, aid in monitoring effectiveness of advertising campaigns and help in educating how calls should be handled."


4 / 5


Customer Support


4.5 / 5


  • "I really like the customer representative...she is very nice and a wonderful coach."

  • "The support staff is great. Easy to read the reports."


3.7 / 5


Features & Functionality


4.2 / 5


  • "This software is great for training purposes and tracking for marketing purposes. New dashboard is easy to navigate."

  • "Overall from the coaching they offer, amazing technical supper, optional add on's that enhance the user interface I have to give them a 10/10."


4.6 / 5


Value for Money


4.2 / 5


  • "With callsource we can monitor incoming traffic from different advertising source, which helps us to know how to manage our advertising budget."

  • "Pricing is fair, missed call notifications worked well, and it was easy to view enterprise reports."


4.3 / 5


Product Features

  • close Ad hoc Analysis
  • check Ad Hoc Reports
  • close Budgeting & Forecasting
  • close Consolidation / Roll-Up
  • check Dashboard
  • check Key Performance Indicators
  • close Predictive Analytics
  • close Qualitative Analysis
  • close Quantitative Analysis
  • check Scorecarding
  • close Strategic Planning
  • check Ad hoc Analysis
  • check Ad Hoc Reports
  • check Budgeting & Forecasting
  • check Consolidation / Roll-Up
  • check Dashboard
  • check Key Performance Indicators
  • check Predictive Analytics
  • check Qualitative Analysis
  • check Quantitative Analysis
  • check Scorecarding
  • check Strategic Planning

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CallSource vs IBM Planning Analytics

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