GoToConnect Powered by Jive vs 3CX

Starting Price

$29.95/month/user

$250.00/year

Best For

For businesses of all sizes with communication and collaboration needs.

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to cut on telco costs.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.5 / 5
(416)
Read All Reviews

4.5 / 5
(212)
Read All Reviews

Ease of Use


4.5 / 5


  • "It's easy to use and we love the work from home ability. It's nice to have an app on personal phones and the texting option is a great bonus for a lot of our clients."

  • "There is an app that is super helpful especially for people working from home. The online system is very intuitive."


4.4 / 5


  • "It has a Fantastic reporting tool and It was very easy to setup the soft phone for my office. It is very user friendly and easy to use."

  • "Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago."

Customer Support


4.6 / 5


  • "We are very happy with our change over to Jive. The on-boarding support team was very good too."

  • "Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless."


4.3 / 5


  • "Technical support was outstanding in assisting with the troubleshooting and setup."

  • "Also, one of the most helpful things about 3CX is its very active and helpful online community where you can post any questions you might have about the software."

Features & Functionality


4.5 / 5


  • "Excellent adaptability, and options to setup call recording for quality feedback and call queuing to allow for a much better experience for our clients."

  • "I love that its simple and clean interface. I love that I can use it to call Worldwide."


4.5 / 5


  • "Awesome, easy to setup and use, you can use FreePBX for Free, but if you don't want to get your hands dirty or don't know much about linux servers this is a great option if you can afford it."

  • "Overall it has been a nice upgrade from the shoretel system. I experience issues with the app quite often, but the desktop/computer application and desk phones work great."

Value for Money


4.5 / 5


  • "I am very happy with the reliability, clarity and customer service. The price is great as well."

  • "I like the software due to the price and the services it does offer. The products are great and the admin dashboard is great also."


4.3 / 5


  • "Honestly the best thing about it is the cost and how much it can actually do for you. Handling the mobility and status to even all of our call center needs has been a huge help."

  • "Price, Ease of set up and feature rich capabilities."

Product Features

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Center
  • Web Conferencing

Screenshots

View 5 screenshots 217143 thumb
View 4 screenshots 88205 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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GoToConnect Powered by Jive vs 3CX

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3CX vs GoToConnect Powered by Jive