CloudTalk vs Dialpad

Starting Price

$15.00/month/user

$15.00/month/user

Best For

CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls.

Companies that are looking for a secure and reliable cloud-based business phone system.

Rating


4.8 / 5
(84)
Read All Reviews

4.2 / 5
(290)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.8 / 5


  • "We are pretty satisfied with CloudTalk. It makes our work more effective and the interface is very user friendly."

  • "Friendly and intuitive online platform whose save time of my team."


4.5 / 5


  • "It's great, love how you can monitor how many calls were made and time spent on the phone. Easy to use, Clear line most of the time."

  • "The soft phone was easy to use and the experience was great on a Chromebook."

Customer Support


4.8 / 5


  • "Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service."

  • "The support team is really friendly and very responsive."


4.2 / 5


  • "Feature rich, great customer service that is responsive."

  • "Ease of use, adaptability, great customer service."

Features & Functionality


4.7 / 5


  • "The versatility of Cloudtalk is amazing, and also the customization possibilities."

  • "User interface - very user-friendly, easy to navigate, definitely helped to level up our customer service."


4.2 / 5


  • "It has got features of call recording, conference calling etc., which is quite good. Also it is affordable and reliable."

  • "The interface on all devices including web is really nice. The inclusion of Uber Conference is also very welcome."

Value for Money


4.7 / 5


  • "It's very easy to use, flexible features and a good price. The cloud-based platform on Amazon is very powerful."

  • "Pretty dvanced features at an affordable price."


4.3 / 5


  • "The reliability is great, ease of use is ok, functionality for the price is low."

  • "The features are amazing. We saved money by going this route rather than the traditional phone system offered by our local phone company."

Product Features

  • check Call Logging
  • check Call Monitoring
  • check Call Recording
  • check Call Routing
  • close Employee Directory
  • check IVR / Voice Recognition
  • check Mobile Access
  • check Virtual Call Center
  • check Web Conferencing
  • check Call Logging
  • check Call Monitoring
  • check Call Recording
  • check Call Routing
  • check Employee Directory
  • check IVR / Voice Recognition
  • check Mobile Access
  • check Virtual Call Center
  • check Web Conferencing

Screenshots

View 5 screenshots 167828 thumb
View 4 screenshots 176718 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CloudTalk vs Dialpad

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