CloudTalk vs Phone System

Starting Price

$10.00/month/user

Not provided by vendor

Best For

CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls.

Phone system that assists businesses of all sizes with call control, call routing and calling plans.

Rating


4.8 / 5
(84)
Read All Reviews

4.6 / 5
(8731)
Read All Reviews

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4.8 / 5


  • "Personally, as long as the software works, I like the interface of the solution. Easy to use and monetization of our calls is a big advantage."

  • "Friendly and intuitive online platform whose save time of my team."


4.4 / 5


  • "My overall experience with office 365 has been great. Offers great tools that are easy to use to make and share my documents and other projects."

  • "The Microsoft Phone System is amazing, and it is very easy to use. There are so many great facets to it that make it a great application."

Customer Support


4.9 / 5


  • "Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service."

  • "The support team is really friendly and very responsive."


4.2 / 5


  • "Comprehensive and always have the latest version. Also, customer support is excellent."

  • "I really like the confidence that I always have the latest version plus customer service has really stepped up when needed."

Features & Functionality


4.7 / 5


  • "User interface - very user-friendly, easy to navigate, definitely helped to level up our customer service."

  • "Many of the competing services are built-up on a third party API, they just create the UI. With Cloudtalk, they are a telco operator."


4.5 / 5


  • "Great product love the ubiquitous document access from any device. I use this all the time, it has led to a great increase in productivity."

  • "It is very powerful and convenient software suite. You can do real time collaboration in word and powerpoint which is super cool."

Value for Money


4.7 / 5


  • "It's very easy to use, flexible features and a good price. The cloud-based platform on Amazon is very powerful."

  • "Pretty dvanced features at an affordable price."


4.3 / 5


  • "Easy to setup and administer really good never had any proglbems with downtime or anyting like that price is good also."

  • "Tasks are supported too, very nice for teamwork. Great pricing for small companies."

Product Features

  • check Call Logging
  • check Call Monitoring
  • check Call Recording
  • check Call Routing
  • close Employee Directory
  • check IVR / Voice Recognition
  • check Mobile Access
  • check Virtual Call Center
  • check Web Conferencing
  • close Call Logging
  • close Call Monitoring
  • close Call Recording
  • check Call Routing
  • close Employee Directory
  • close IVR / Voice Recognition
  • check Mobile Access
  • close Virtual Call Center
  • close Web Conferencing

Screenshots

View 5 screenshots 167828 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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CloudTalk vs Phone System

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