# Best Call Accounting Software 2026 | Capterra > Find the top Call Accounting software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-accounting-software/ --- # Best Call Accounting Software ## Predictive UC Analytics Profile: [Predictive UC Analytics](https://www.capterra.com/p/184370/Predictive-UC-Analytics/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? UC&C analytics that provides multi-channel monitoring and analysis of voice, video, contact center, and collaboration session activity. #### Pros and cons based on reviews Not available #### Starting price Starting price: $9995.00 Pricing details: Per User, Per Year Free trial: No Free demo: Yes ### Features tab #### Most popular features - Call Recording: Not available - Call Monitoring: Available - Caller ID: Available - Call Logging: Not available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Available - Who Answered Log: Available - AI Copilot: Not available - By-Extension Reporting: Available - Call Routing: Not available ### Gallery tab --- ## Sage Intacct Rating: 4.3 out of 5 (713 reviews) Profile: [Sage Intacct](https://www.capterra.com/p/76/Intacct/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud Accounting & Financial Management System. Achieve real-time visibility, drive efficiency, and scale with confidence. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Flexible cloud-based financial platform - Real-time customizable dashboards Cons: - High and escalating costs - Frequent technical glitches and errors #### Starting price Starting price: Not available Pricing details: Per User Free trial: No Free demo: Yes ### Features tab #### Highest rated features - API: 5.0 rating - Billing & Invoicing: 5.0 rating #### Feature-related review snippet Reviewer: Allie C. Reviewer details: Accounting, 51-200 employees Published: May 5, 2026 > "The console allows us to easily switch between clients and see each of their instances." ### Gallery tab Ease of use: 4.2 out of 5 (713 reviews) #### Related review snippet Reviewer: Nicole H. Reviewer details: Non-Profit Organization Management, 201-500 employees Published: May 6, 2026 > "The dashboards and custom reports provide clear, real-time insights, and the automation of processes like journals and approvals saves significant time compared to manual systems." ### Integrations tab Sage Intacct connects with 126+ software tools. [See all integrations](https://www.capterra.com/p/76/Intacct/#integrations) #### Most popular integrations - PayPal: 4.6 rating - Microsoft Excel: 4.8 rating - Salesforce Sales Cloud: 4.3 rating - Expensify: 4.4 rating - Adobe Commerce: 4.3 rating - authorize.net: 4.5 rating #### Integrations-related review snippet Reviewer: Alina G. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: April 29, 2026 > "Being able to use enter company allocations, and the open API allows integrations with ADP and ramp and any other software" --- ## CloudTalk Rating: 4.4 out of 5 (269 reviews) Profile: [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CloudTalk is an AI-powered, call center solution for sales and customer service teams. Start your FREE 14-day trial today! #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Seamless CRM and app integrations - Intuitive and simple user experience Cons: - Frequent software glitches and malfunctions #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Call Logging: 5.0 rating - Call Monitoring: 5.0 rating - Call Recording: 5.0 rating #### Lowest rated features - Automatic Call Distribution: 4.0 rating #### Feature-related review snippet Reviewer: David R. Reviewer details: Consumer Goods, 51-200 employees Published: August 27, 2020 > "The app and the web interface are straightforward." ### Gallery tab Ease of use: 4.5 out of 5 (269 reviews) #### Related review snippet Reviewer: Nishant B. Reviewer details: Hospitality, 201-500 employees Published: August 5, 2025 > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." ### Integrations tab CloudTalk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/182004/CloudTalk/#integrations) #### Most popular integrations - Slack: 4.7 rating - HubSpot CRM: 5.0 rating - Zendesk Suite: 4.4 rating - Pipedrive: 5.0 rating - LiveAgent: 4.7 rating - Intercom: 5.0 rating #### Integrations-related review snippet Reviewer: Dhanesh V. Reviewer details: Education Management, 201-500 employees Published: December 19, 2025 > "Genuine and integrations are good" --- ## PhoneBurner Rating: 4.8 out of 5 (176 reviews) Profile: [PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dialer software built for high connect rates. PhoneBurner powers millions of conversations, with average answer rates exceeding 10%. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $165.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Automatic Call Distribution: 5.0 rating - Caller ID: 5.0 rating - Call Logging: 5.0 rating - Call Volume: 5.0 rating #### Lowest rated features - Inbound Reporting: 4.0 rating - Outbound Reporting: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (176 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 1-10 employees Published: October 29, 2025 > "I would use it much more if it integrated better with our CRM and showed me the names of who I was calling" ### Integrations tab PhoneBurner connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/134672/PhoneBurner/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.3 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 3.0 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - Constant Contact: 4.3 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 1-10 employees Published: October 29, 2025 > "I would use it much more if it integrated better with our CRM and showed me the names of who I was calling" --- ## TenFold Rating: 4.7 out of 5 (143 reviews) Profile: [TenFold](https://www.capterra.com/p/144586/Tenfold/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CTI for Sales & Contact Center - Improve Customer Experience & Productivity #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Duration: 5.0 rating - API: 4.0 rating - Inbound Reporting: 3.0 rating - Who Answered Log: 3.0 rating #### Feature-related review snippet Reviewer: Michelle V. Reviewer details: Consumer Goods, 11-50 employees Published: September 30, 2021 > "It's a helpful tool overall, but could use some tweaking on the floating UI" ### Gallery tab Ease of use: 4.8 out of 5 (143 reviews) #### Related review snippet Reviewer: Atul K. Reviewer details: Computer Software, 10,001+ employees Published: February 20, 2023 > "I would strongly advise utilising Tenfold to automate some of the tiresome tasks, like calling and memorising contacts, if you want to enhance productivity in the office." ### Integrations tab TenFold connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/144586/Tenfold/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - HubSpot Marketing Hub: 4.5 rating - Zendesk Suite: 4.4 rating - NetSuite: 3.0 rating - Keap: 4.1 rating - 3CX: 4.4 rating - SugarCRM: 3.8 rating - Vonage Business Communications: 4.0 rating - ConnectWise PSA: 4.1 rating --- ## ZIWO Rating: 4.6 out of 5 (109 reviews) Profile: [ZIWO](https://www.capterra.com/p/171265/ZIWO/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud Contact Center Software deployed instantly. Full API based. CRM plugins. Connect real or virtual agents. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Automatic Call Distribution: 5.0 rating - Call Logging: 5.0 rating - Call Monitoring: 5.0 rating - Call Recording: 5.0 rating #### Lowest rated features - API: 5.0 rating - Call Center Management: 5.0 rating - Call Routing: 5.0 rating - Call Volume: 5.0 rating #### Feature-related review snippet Reviewer: Shrouk A. Reviewer details: Consumer Services, 501-1,000 employees Published: May 9, 2025 > "ZIWO offers a very user-friendly interface and smooth integration with CRM systems, which significantly improves agent productivity." ### Gallery tab Ease of use: 4.7 out of 5 (109 reviews) #### Related review snippet Reviewer: Shrouk A. Reviewer details: Consumer Services, 501-1,000 employees Published: May 9, 2025 > "I particularly appreciated the real-time call monitoring and detailed reporting features, as they help in maintaining quality and tracking team performance efficiently." ### Integrations tab ZIWO connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/171265/ZIWO/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 5.0 rating - Freshdesk: 5.0 rating - Zapier: 4.7 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shrouk A. Reviewer details: Consumer Services, 501-1,000 employees Published: May 9, 2025 > "Features like call recording, real-time monitoring, and CRM integration made it easier to manage customer interactions effectively. While there were occasional technical issues, the support team was generally responsive and helpful." --- ## InfoFlo Rating: 4.5 out of 5 (100 reviews) Profile: [InfoFlo](https://www.capterra.com/p/96628/InfoFlo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Most affordable complete CRM on the market. One time $99 cost per user. Very easy to use with optional add-ons for a tailored package #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Monitoring: Available - Caller ID: Available - Call Logging: Available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Available - Who Answered Log: Available - AI Copilot: Not available - By-Extension Reporting: Available - Call Routing: Available ### Gallery tab Ease of use: 4.4 out of 5 (100 reviews) #### Related review snippet Reviewer: Colton M. Reviewer details: Leisure, Travel & Tourism, 10,001+ employees Published: November 18, 2025 > "The functionality and control of my data have improved, and with a smoother integration, I can make calls, record communications, and invoice from within a single integrated ecosystem." ### Integrations tab InfoFlo connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/96628/InfoFlo/#integrations) #### Most popular integrations - WordPress: 4.6 rating - Microsoft 365: 4.6 rating - Gmail: 4.0 rating - QuickBooks Online: 4.3 rating - Google Calendar: 1.0 rating - Microsoft Outlook: 5.0 rating #### Integrations-related review snippet Reviewer: Willie G. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: June 22, 2021 > "The capability to have the software grow with our needs is so important to our organization." --- ## Amazon Connect Rating: 4.5 out of 5 (94 reviews) Profile: [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Tracking: 4.0 rating - Call Center Management: 4.3 rating - Call Recording: 5.0 rating - Caller ID: 4.5 rating #### Lowest rated features - IVR: 3.5 rating - Real-Time Reporting: 4.0 rating - Automatic Call Distribution: 5.0 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Hariesh S. Reviewer details: Farming, 1-10 employees Published: August 5, 2025 > "Amazon Connect receives positive feedback for its user-friendly interface, ease of deployment, and integration with other AWS services." ### Gallery tab Ease of use: 4.4 out of 5 (94 reviews) #### Related review snippet Reviewer: Piyusha P. Reviewer details: Hospital & Health Care, 201-500 employees Published: June 2, 2026 > "The call routing and call management features are highly customizable, which helps improve customer experience and agent productivity." ### Integrations tab Amazon Connect connects with 36+ software tools. [See all integrations](https://www.capterra.com/p/234575/Amazon-Connect/#integrations) #### Most popular integrations - AWS Lambda: 4.7 rating - Amazon Pinpoint: 4.5 rating - Amazon DynamoDB: 4.4 rating - Amazon Aurora: 4.6 rating - Amazon Redshift: 4.4 rating - DialogTech: 3.4 rating #### Integrations-related review snippet Reviewer: Mindi W. Reviewer details: Business Supplies and Equipment, 51-200 employees Published: May 21, 2025 > "Amazon Connect offers a core set of features for handling calls and chats, with integrations with other AWS services for more advanced functionalities" --- ## FreJun Rating: 4.8 out of 5 (84 reviews) Profile: [FreJun](https://www.capterra.com/p/235658/FreJun---Call-Automation-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? FreJun is a call automation platform for outbound teams. FreJun meets your end to end communication needs and integrates with your wor #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.50 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.9 rating - API: 5.0 rating - Auto-Dialer: 5.0 rating - Call Routing: 5.0 rating #### Lowest rated features - CRM: 5.0 rating #### Feature-related review snippet Reviewer: Sakina F. Reviewer details: Information Technology and Services, 51-200 employees Published: June 10, 2026 > "What I like most about FreJun is its simplicity and efficiency in managing business communications." ### Gallery tab Ease of use: 4.7 out of 5 (84 reviews) #### Related review snippet Reviewer: Binni J. Reviewer details: Food & Beverages, 51-200 employees Published: June 16, 2026 > "Its seamless calling features, call recording capabilities, and CRM integrations make daily operations more efficient and organized." ### Integrations tab FreJun connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/235658/FreJun---Call-Automation-Platform/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - HubSpot CRM: 5.0 rating - CEIPAL ATS: 5.0 rating - Zoho Recruit: 5.0 rating - HubSpot Sales Hub: 4.5 rating - CEIPAL Workforce: 4.5 rating #### Integrations-related review snippet Reviewer: Binni J. Reviewer details: Food & Beverages, 51-200 employees Published: June 16, 2026 > "Its seamless calling features, call recording capabilities, and CRM integrations make daily operations more efficient and organized." --- ## FluentStream Rating: 4.6 out of 5 (71 reviews) Profile: [FluentStream](https://www.capterra.com/p/138973/FluentStream/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? FluentStream is a business phone system that provides all the call reporting features you need at the best price possible. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Monitoring: Available - Caller ID: Available - Call Logging: Available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Available - Who Answered Log: Available - AI Copilot: Available - By-Extension Reporting: Available - Call Routing: Available ### Gallery tab Ease of use: 4.5 out of 5 (71 reviews) #### Related review snippet Reviewer: MaryBeth P. Reviewer details: Insurance, 501-1,000 employees Published: February 21, 2024 > "Phone lines work great and billing is simple. " ### Integrations tab FluentStream connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/138973/FluentStream/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating --- ## Kavkom Rating: 4.7 out of 5 (70 reviews) Profile: [Kavkom](https://www.capterra.com/p/140624/Predictive-dialer-PBX/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Kavkom provides advanced call accounting and calls reporting solutions to companies. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Monitoring: Available - Caller ID: Not available - Call Logging: Available - Outbound Reporting: Not available - Inbound Reporting: Not available - Call Duration: Not available - Unattended Call Management: Not available - Who Answered Log: Not available - AI Copilot: Not available - By-Extension Reporting: Not available - Call Routing: Available ### Gallery tab Ease of use: 4.6 out of 5 (70 reviews) #### Related review snippet Reviewer: Sidahmed B. Reviewer details: Information Technology and Services, 1-10 employees Published: August 9, 2022 > "We feel stressless with the UI UX, my sales love it" ### Integrations tab Kavkom connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/140624/Predictive-dialer-PBX/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - HubSpot CRM: 4.5 rating - Zapier: 5.0 rating - Pipedrive: 4.5 rating - Google Chrome: 4.8 rating - CRM Analytics: 4.3 rating --- ## CASH+ Call Accounting Software Rating: 4.9 out of 5 (38 reviews) Profile: [CASH+ Call Accounting Software](https://www.capterra.com/p/16984/CASH-Call-Accounting-Software/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Telecommunications reporting software allows you to report on incoming, outgoing, local & long distance calls from your phone system. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $575.00 Pricing details: Flat Rate, One Time Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Not available - Call Monitoring: Available - Caller ID: Available - Call Logging: Available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Not available - Who Answered Log: Not available - AI Copilot: Not available - By-Extension Reporting: Available - Call Routing: Not available ### Gallery tab Ease of use: 4.7 out of 5 (38 reviews) --- ## Aloware Rating: 4.2 out of 5 (33 reviews) Profile: [Aloware](https://www.capterra.com/p/179188/Aloware/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? An all-in-one software solution for sales teams. Aloware offers automatic dialing, seamless CRM integrations, and workflow automations #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $50.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Monitoring: Available - Caller ID: Available - Call Logging: Available - Outbound Reporting: Not available - Inbound Reporting: Not available - Call Duration: Not available - Unattended Call Management: Not available - Who Answered Log: Not available - AI Copilot: Not available - By-Extension Reporting: Not available - Call Routing: Available #### Feature-related review snippet Reviewer: Carolyn A. Reviewer details: Financial Services, 11-50 employees Published: April 6, 2021 > "It is very easy to customize and navigate the software to my contact center's needs. And, the integration was seamless." ### Gallery tab Ease of use: 4.1 out of 5 (33 reviews) #### Related review snippet Reviewer: Justin F. Reviewer details: Hospitality, 1-10 employees Published: April 5, 2021 > "As we have multiple agents managing the same guest Aloware allows us to seamlessly integrate all guest communications into a single source vis their integration with our Property Management Software, Guesty." ### Integrations tab Aloware connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/179188/Aloware/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Google Analytics 360: 4.7 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 3.0 rating #### Integrations-related review snippet Reviewer: Justin F. Reviewer details: Hospitality, 1-10 employees Published: April 5, 2021 > "As we have multiple agents managing the same guest Aloware allows us to seamlessly integrate all guest communications into a single source vis their integration with our Property Management Software, Guesty." --- ## NUACOM Rating: 4.8 out of 5 (30 reviews) Profile: [NUACOM](https://www.capterra.com/p/161267/NUACOM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Versatile business phone system for Sales and Customer Service teams, built-in with 50+ business-class features to grow your business. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €9.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Monitoring: Available - Caller ID: Available - Call Logging: Available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Available - Who Answered Log: Available - AI Copilot: Not available - By-Extension Reporting: Available - Call Routing: Available ### Gallery tab Ease of use: 4.5 out of 5 (30 reviews) ### Integrations tab NUACOM connects with 31+ software tools. [See all integrations](https://www.capterra.com/p/161267/NUACOM/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating - ActiveCampaign: 4.6 rating - Intercom: 4.5 rating --- ## Ytel Rating: 3.9 out of 5 (26 reviews) Profile: [Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud contact center and communication API solutions. Ideal for large scale multi-channel campaigns and customer care. #### Rating breakdown - Ease of Use: 3.8 out of 5 - Customer Service: 3.7 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $100.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Monitoring: Available - Caller ID: Available - Call Logging: Available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Available - Who Answered Log: Available - AI Copilot: Not available - By-Extension Reporting: Not available - Call Routing: Available ### Gallery tab Ease of use: 3.8 out of 5 (26 reviews) ### Integrations tab Ytel connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/#integrations) #### Most popular integrations - HubSpot Marketing Hub: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Keap: 4.1 rating - Salesforce Marketing Cloud: 4.2 rating - SugarCRM: 3.8 rating - Velocify: 4.3 rating - Zendesk Sell: 4.3 rating --- ## CDR Call Reporting for Cisco Rating: 5.0 out of 5 (25 reviews) Profile: [CDR Call Reporting for Cisco](https://www.capterra.com/p/136341/CDR-Call-Reporting-for-Cisco/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? UC Data the Right Way. Variphy is the preferred analytics platform for Unified Communications. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature, Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Not available - Call Monitoring: Not available - Caller ID: Available - Call Logging: Not available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Available - Who Answered Log: Available - AI Copilot: Not available - By-Extension Reporting: Available - Call Routing: Available ### Gallery tab Ease of use: 4.9 out of 5 (25 reviews) ### Integrations tab CDR Call Reporting for Cisco connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/136341/CDR-Call-Reporting-for-Cisco/#integrations) #### Most popular integrations - Zoom Phone: 4.5 rating - Cisco Unified Contact Center Express: 4.4 rating --- ## Sales Sling Rating: 4.4 out of 5 (24 reviews) Profile: [Sales Sling](https://www.capterra.com/p/173979/Sales-Sling/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 100% Cloud-Based Inbound/Outbound Dialing & Call Tracking Technology #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.0 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.99 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Monitoring: Available - Caller ID: Available - Call Logging: Available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Available - Who Answered Log: Available - AI Copilot: Not available - By-Extension Reporting: Available - Call Routing: Available ### Gallery tab Ease of use: 4.3 out of 5 (24 reviews) ### Integrations tab Sales Sling connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/173979/Sales-Sling/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Keap: 4.1 rating - Act!: 3.9 rating - SugarCRM: 3.8 rating --- ## Microcall Rating: 4.6 out of 5 (18 reviews) Profile: [Microcall](https://www.capterra.com/p/128915/Microcall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Unified call analytics that can perform call accounting, and usage analysis across a wide variety of voice platforms. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Caller ID: 4.8 rating - Call Duration: 4.8 rating - Inbound Reporting: 4.8 rating - Outbound Reporting: 4.8 rating #### Lowest rated features - Call Monitoring: 4.5 rating - Call Tracking: 4.5 rating - Call Logging: 4.7 rating - Call Volume: 4.7 rating ### Gallery tab Ease of use: 4.5 out of 5 (18 reviews) ### Integrations tab Microcall connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/128915/Microcall/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - GoTo Meeting: 4.4 rating - Microsoft Teams: 4.5 rating - Webex Suite: 4.4 rating - Five9: 4.2 rating - 3CX: 4.4 rating - Oracle PeopleSoft: 4.1 rating - Avaya UCaaS: 4.4 rating - Cisco Unified Communications Manager: 4.3 rating --- ## eXsight Rating: 4.3 out of 5 (14 reviews) Profile: [eXsight](https://www.capterra.com/p/16338/TEM-Suite/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Simplify UC&C management without losing functionality or visibility. Works Across All Switch and PBX Types #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1.00 Pricing details: Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Not available - Call Monitoring: Available - Caller ID: Available - Call Logging: Available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Available - Who Answered Log: Available - AI Copilot: Not available - By-Extension Reporting: Available - Call Routing: Available ### Gallery tab Ease of use: 4.2 out of 5 (14 reviews) --- ## HiperMe! Rating: 4.8 out of 5 (10 reviews) Profile: [HiperMe!](https://www.capterra.com/p/10010068/HiperMe/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based solution that lets users manage corporate communications and customer service contact centers from a single place. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Monitoring: Available - Caller ID: Available - Call Logging: Not available - Outbound Reporting: Not available - Inbound Reporting: Available - Call Duration: Not available - Unattended Call Management: Available - Who Answered Log: Not available - AI Copilot: Not available - By-Extension Reporting: Not available - Call Routing: Available ### Gallery tab Ease of use: 4.7 out of 5 (10 reviews) ### Integrations tab HiperMe! connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/10010068/HiperMe/#integrations) #### Most popular integrations - WhatsApp: 4.7 rating - monday.com AI Work Platform: 4.6 rating - SugarCRM: 3.8 rating - Cloud Whatsapp: 4.0 rating - Whatsapp CRM: 5.0 rating - Zoho DataPrep: 4.0 rating --- ## MAF ICIMS Rating: 5.0 out of 5 (9 reviews) Profile: [MAF ICIMS](https://www.capterra.com/p/160962/MAF-ICIMS/) Visible tabs: Overview, Features ### Overview tab #### What is this product about? Monitoring • Analytics • Reporting • Recording • Queue, Device and DID Management #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €100.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Caller ID: 5.0 rating - Call Monitoring: 5.0 rating - Inbound Reporting: 5.0 rating - Unattended Call Management: 5.0 rating #### Lowest rated features - Data Import/Export: 3.0 rating - Call Volume: 4.0 rating - Who Answered Log: 5.0 rating --- ## NET-Phacs Rating: 4.3 out of 5 (9 reviews) Profile: [NET-Phacs](https://www.capterra.com/p/68860/NET-Phacs/) Visible tabs: Overview, Features ### Overview tab #### What is this product about? Call Accounting Service provides the key management information you need to administer your telecommunications environment. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.0 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $600.00 Pricing details: Per User, One Time Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Not available - Call Monitoring: Not available - Caller ID: Available - Call Logging: Not available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Not available - Who Answered Log: Available - AI Copilot: Not available - By-Extension Reporting: Available - Call Routing: Not available --- ## Infortel Select Rating: 4.8 out of 5 (8 reviews) Profile: [Infortel Select](https://www.capterra.com/p/24380/Infortel-Select/) Visible tabs: Overview, Features ### Overview tab #### What is this product about? ISI helps its clients choose and implement Unified Communications management solutions that achieve their desired business outcomes. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Flat Rate Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Recording: Not available - Call Monitoring: Available - Caller ID: Available - Call Logging: Available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Available - Who Answered Log: Available - AI Copilot: Not available - By-Extension Reporting: Available - Call Routing: Not available --- ## Callbox Rating: 4.9 out of 5 (7 reviews) Profile: [Callbox](https://www.capterra.com/p/10007292/Callbox/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? One AI-powered platform for business communications, Contact Center and customer experience. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.9 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: R$34.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Available - Call Monitoring: Available - Caller ID: Available - Call Logging: Available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Available - Who Answered Log: Not available - AI Copilot: Available - By-Extension Reporting: Available - Call Routing: Available ### Gallery tab Ease of use: 5.0 out of 5 (7 reviews) ### Integrations tab Callbox connects with 15+ software tools. [See all integrations](https://www.capterra.com/p/10007292/Callbox/#integrations) #### Most popular integrations - Google Workspace: 5.0 rating - Microsoft Teams: 5.0 rating - Telegram: 4.7 rating - Instagram: 4.7 rating - Pipedrive: 4.5 rating - Bitrix24: 4.2 rating - Google Voice: 4.5 rating - ServiceNow: 4.5 rating - RD Station: 4.3 rating --- ## OfficeWatch Call Reporting Rating: 4.8 out of 5 (4 reviews) Profile: [OfficeWatch Call Reporting](https://www.capterra.com/p/16978/OfficeWatch-Call-Accounting/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? OfficeWatch Call Reporting provides visibility for businesses with call tracking, threshold alarms and more #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 5.0 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1295.00 Pricing details: Per User, One Time Free trial: No Free demo: No ### Features tab #### Most popular features - Call Recording: Not available - Call Monitoring: Available - Caller ID: Available - Call Logging: Not available - Outbound Reporting: Available - Inbound Reporting: Available - Call Duration: Available - Unattended Call Management: Available - Who Answered Log: Available - AI Copilot: Not available - By-Extension Reporting: Available - Call Routing: Available ### Gallery tab Ease of use: 4.8 out of 5 (4 reviews) --- Page 1 of 2 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (51) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot By-Extension Reporting Call Duration Call Logging Call Monitoring Call Recording Call Routing Call Volume Caller ID Cost Analysis Generative AI Inbound Reporting Outbound Reporting Unattended Call Management Usage Tracking/Analytics Who Answered Log Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Chargeback Management Software](https://www.capterra.com/chargeback-management-software/)[Expense Report Software](https://www.capterra.com/expense-report-software/)[Tax Preparation Software](https://www.capterra.com/tax-preparation-software/)[Sales Tax Software](https://www.capterra.com/sales-tax-software/)[Corporate Tax Software](https://www.capterra.com/corporate-tax-software/)[Procure to Pay Software](https://www.capterra.com/procure-to-pay-software/)[Telecom Expense Management Software](https://www.capterra.com/telecom-expense-management-software/)[Wireless Expense Management Software](https://www.capterra.com/wireless-expense-management-software/)