FCS Gateway vs Ytel

Starting Price

Not provided by vendor Not provided by vendor

Best For

Single Property to Mega Hotel and Resort

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

Rating


5 / 5
(1)


4 / 5
(24)

Ideal number of Users

10 - 1000+

10 - 1000+

Ease of Use


5 / 5

4 / 5

Customer Support


3 / 5

3.5 / 5

Features & Functionality


5 / 5

4 / 5

Value for Money


5 / 5

3.5 / 5

Product Features

  • close By-Extension Reporting
  • close Call Duration
  • close Call Monitoring
  • close Call Volume
  • close Caller Identification
  • check Inbound Reporting
  • check Outbound Reporting
  • close Unattended Call Management
  • close Who Answered Log
  • close By-Extension Reporting
  • check Call Duration
  • check Call Monitoring
  • check Call Volume
  • check Caller Identification
  • check Inbound Reporting
  • check Outbound Reporting
  • check Unattended Call Management
  • check Who Answered Log

Screenshots

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View 5 screenshots 105508 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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FCS Gateway vs Ytel

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