Call Center Software

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Call Center Software Buyers' Guide

What is Call Center Software?
Call Center Software Buyers' Guide

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Zendesk builds call center and help desk software for better customer relationships. Connect with customers on a call center solution built right into the Zendesk ticketing system. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

Five9 is the all-in-one call center software that uses Practical AI to increase your agents' effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents before they answer the phone. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9 Call Center Software

Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. Learn more about Five9 Call Center Software

Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk Cloud Contact Center

Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. Learn more about Talkdesk Cloud Contact Center

The Genesys PureCloud platform is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more. An intuitive interface makes it easy to use, whether youre an agent, supervisor or IT administrator. Weekly feature releases ensure youll exceed customer expectations today and tomorrow. Learn more about Genesys PureCloud

PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys PureCloud

Virtual Call Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase your productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with VCC's intelligent inbound call routing. Customers can be connected to the right agent every time. Learn more about Virtual Call Center

Virtual Call Center's rich, self-service cloud contact center provides a flexible, affordable & efficient way to engage with customers. Learn more about Virtual Call Center

NICE inContact is the cloud contact center software leader with the worlds #1 cloud customer experience platform. NICE inContact CXone combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact's solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. Learn more about NICE inContact CXone

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences. Learn more about NICE inContact CXone

Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy with Dialpad. Cut costs with zero usage fees for local inbound calls and fair use policy on outbound. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Decrease churn by monitoring sentiment. Learn more about Dialpad Call Center Platform

Improve CSAT, FCR, close more tickets, and keep your customers happy with Dialpad Support. Learn more about Dialpad Call Center Platform

Nextiva provides cloud-based communication and collaboration solutions designed to simplify the way businesses communicate. Nextiva serves more than 150,000 businesses in the US from its headquarters in Scottsdale, Arizona. See why everyone is switching to Nextiva! | Improve deployment speed | Utilize a flexible staffing structure | Experience dramatic cost savings | Manage your communications from anywhere | Amazing Service | Learn more about Nextiva Call Center

Business telephony solution with auto attendant, line mirroring, call forwarding, queuing, and recording features. Learn more about Nextiva Call Center

Aircall is the preferred call center solution for modern brands. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app. Start a risk-free trial to see Aircall in action. Learn more about Aircall

Aircall lets admins instantly adjust teams according to seasonality, add numbers in 100+ countries, & integrate with popular CRM tools. Learn more about Aircall

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue

Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue

VanillaSoft

by VanillaSoft

VanillaSoft helps sales development teams engage over 15,000,000 contacts every month. The platform empowers sales reps to respond to new leads within seconds, interact with leads more consistently, across more channels, and generate more qualified opportunities. Globally, thousands of users employ VanillaSoft's queue-based sales engine and intellective routing to implement sales cadence automation resulting in substantial gains in speed-to-lead, persistency, productivity and revenue-per-rep. Learn more about VanillaSoft

VanillaSoft empowers sales teams to respond to leads faster, engage consistently, and develop more qualified opportunities. Learn more about VanillaSoft

Castel Call Center

by Castel Communications

Castel Communications empowers your contact center with LIVE speech analytics technology that drives automated post-call review, agent compliance during a LIVE call, and superior customer engagement. Our comprehensive call center solution suite is built on LIVE listening technology that automates your QA/QM process via keyword spotting. This produces compounding efficiencies that increase agent compliance and contact center revenue. Learn more about Castel Call Center

Castel's call center solutions empower you with LIVE speech analytics driving real-time agent compliance and call center revenue. Learn more about Castel Call Center

$125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended auto dialer. Designed to only deliver live calls to your agents. Answer machines, disconnected number, operator intercepts are handled by the dialer without impacting an agent's productivity. Learn more about PIMS Dialer

$125 per user per month unlimited outbound minutes. Enterprise class call center suite hosted predictive outbound, inbound and blended Learn more about PIMS Dialer

SalesExec

by ClickPoint Software

Close more leads and improve ROI instantly with SalesExec. Setup all lead sources to automatically route leads to sales agents (Push or Pull) Automated distribution of leads based on state, zip, territory, round-robin Power dialer, click-to-dial - no additional charge, use your VoIP solution Email nurture with instant notifications for opened and delivered email Lead management solution that lets you design sales process Improve conversion rates from leads immediately. Learn more about SalesExec

Automated Lead Distribution and Lead Management System. Deliver leads 9 different ways and create as many lead types as you like. Learn more about SalesExec

With call center solutions from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce Service Cloud

With call center solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce Service Cloud

Dixa offers next-gen call center software for brands and customer facing teams. Answer calls, emails, chats and Facebook messages in real time from your browser window. Get quality VoIP at local rates around the world and scale up or down when needed. Pricing starts at $19 per agent with discounts available for extra chatty teams. Enjoy advanced call routing, IVRs, automatic callback, performance stats, customer recognition and more for a better agent and customer experience. Learn more about Dixa

Dixa is the customer friendship platform for real-time conversations between brands and their customers on phone, email, chat & social. Learn more about Dixa

CallFinder

by CallFinder

CallFinder is an affordable and scalable SaaS speech analytics solution designed to help small and medium size businesses automate the quality monitoring process for improved agent performance and compliance. With CallFinder, businesses gain 100% visibility into customer-agent interactions and an un-biased scoring methodology to implement across agents and teams allowing them to deliver a better Customer Experience. Schedule a live demo today! Learn more about CallFinder

CallFinder is a SaaS speech analytics solution built to help SMBs improve agent performance and customer experience. Learn more about CallFinder

PhoneBurner

by PhoneBurner

PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! Learn more about PhoneBurner

Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed). Learn more about PhoneBurner

UJET is a ultra-modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. The UJET platform delights end-users with any time, anywhere access and simple smartphone functionality and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. Learn more about UJET

UJET is a cloud contact center software company with leading innovation in customer support on the web, phone, and mobile apps. Learn more about UJET

Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. It also helps you assign calls to your agents based on their department or team, automatically route calls to agents that the customer is familiar with, and enables you to maintain consistency of service to build meaningful customer relationships. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Learn more about Zoho Desk

Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. Learn more about Zoho Desk

ChaseData's cloud based Call Center Solution offers leading edge technology and value for call centers with 5 or more agents. Superior performance, customer service, and user friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third party applications. Contact us today to request a free demo. Learn more about CallCenterNOW

Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday. Learn more about CallCenterNOW

Verascape offers a suite of cloud-based IVR and Chatbot self-service solutions across all customer communication channels including phone, automated chat, SMS, Facebook Messenger, smart speakers, and other emerging channels. Our self-service solutions are diverse and include Customer Service, Payments, Intelligent Call Routing, Order Processing, Virtual Digital Assistant, and Outbound Notifications. We offer the highest success rates, pay-for-performance pricing, and no upfront set-up fees. Learn more about Omni-Channel Self-Service

Cloud-based, omni-channel self-service solutions powered by AI, Real-Time Data, NLP, Machine Learning, and Advanced Analytics Learn more about Omni-Channel Self-Service

VCC Live

by VCC Live

VCC Live is a cloud-based contact center software, providing telecommunications services to all types of businesses that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer among others) allow your contact center team to perform a wide variety of actions from one single software. With VCC Live omnichannel solution, you can use and switch between multiple communication channels such as voice, email, chat, and SMS. Learn more about VCC Live

Cloud based contact center software with management and operator features incorporated as well as data security and analytical reports. Learn more about VCC Live

InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs with an enterprise-proven solution. Using innovative computer telephony integration (CTI), InGenius equips call centers with features like screen pop, click-to-dial, automated call logging and call reports. Backed by reliable expertise and superior customer care, InGenius helps contact centers increase productivity and enhance the customer experience. Learn more about InGenius Connector Enterprise

InGenius expertly integrates existing telephone systems into leading CRMs, with enterprise-proven computer telephony integration (CTI). Learn more about InGenius Connector Enterprise

Call Center Applications

by Dialing Innovations

Dialing Innovations offers Omni Channel Call Center Applications allowing for business automation and social interactions to be mixed. This allows our clients to maximize each and every contact with customers or prospects. Advanced APIs allow for all aspects of the business to integrate into the call center application. Connect web leads or service tickets to experience higher conversions and customer service levels. Learn more about Call Center Applications

A hosted dialing application for inbound, out-bound calls or both. Includes texting, emails, and dashboard reports. Learn more about Call Center Applications

uContact

by Integra CCS

uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you: - Dialers (Inbound & Outbound) - SMS, Email & Webchat in a Unified Inbox - A Call Center Designed CRM - Completely Customizable Reporting - Gamification - Recording - Voice Broadcasting - Quality Control - Live Coaching (Spy, Whisper, Collaborate) - Many More Features & an Open API Learn more about uContact

Beautiful Contact Center Solution / Multichannel / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!! Learn more about uContact

Dialfire

by cloud IT Services

Easy-to-use Outbound Call Center Software and predictive dialer from the cloud. Highly reliable and secure. Boosts productivity through customizable forms, multi-step campaigns with automated workflows, blended inbound, real-time personalizable analytics, call monitoring and recording. Integrates with your existing software through REST API. Supports outsourcing to sub-contracted call centers. Ideal for distributed offices. Pay per use. No set-up cost, no agent seat fee. Learn more about Dialfire

Easy-to-use, full-featured Outbound Call Center Software from the cloud with many advanced features, but no set-up or monthly agent fee Learn more about Dialfire

Newfies-Dialer

by Star2Billing

An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Newfies-Dialer is used for marketing, market research, opinion polls and voting. It includes call billing for telcos who want to sell voice broadcasting as a service to their customers. Learn more about Newfies-Dialer

An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Learn more about Newfies-Dialer

XenCALL is an all-in-one VoIP predictive dialer that empowers call centers and telemarketers to close more leads and increase sales across the board. XenCALL sets itself apart with advanced inbound queue strategies, a built-in webphone and a powerful CRM. Based in the cloud with no downloads required and user-friendly, our product is secure and intuitive. XenCALL offers personalized training sessions and a fully in-house support team. Signup for a free demo without any purchase commitments. Learn more about XenCALL

XenCALL is a call center automation software with predictive dialing, lead distribution and a live floor map of your sales team. Learn more about XenCALL

Unify your inbound calls and outbound dialing on a single platform. Close the gaps between departments with a combined approach to your companys call center software. Simplify the way you manage your call center. From call logs and call recordings to real time reports and live agent monitoring, cloud-based call center software from CallTools.com covers it all. In-house customer support and development teams keep you informed and the software up to date. Learn more about Call Center Software

Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Learn more about Call Center Software

What makes SpitFire different than other predictive dialers? SpitFire Enterprise is the only contact center software offering: Cloud, Premise or Hybrid call center solutions. 5 dialing modes: Predictive, Fixed Rate, Quick Connect, Preview & Manual Dialing options! Integrate your CRM or PBX or use the SpitFire API to fully customize your call center. OPC Marketing is all under one roof in Addison, Texas where we develop, we deliver and we support! Learn more about SpitFire Predictive Dialer

SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device. Learn more about SpitFire Predictive Dialer

Balto

by Balto Software

Balto AI listens to phone calls and then live on-call prompts reps with what to say next. Reps are given the specific language they need to close more, negotiate better, and maximize good will. Classical sales training is hard because it wastes calls and reps find it hard to implement. Balto's live guidance saves every call and effortlessly builds positive and productive call habits. Find out how Balto energizes your reps and boosts revenue. Learn more about Balto

Balto listens to phone calls and tells your rep live on-call what to say next. Close more, maximize good will, and save every call! Learn more about Balto

ProcedureFlow

by ProcedureFlow

With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. Learn more about ProcedureFlow

When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. Learn more about ProcedureFlow

Freshcaller

by Freshworks

Freshcaller is a cloud PBX system using which you can purchase local and toll-free phone numbers in 40+ countries. It lets your team engage in contextual conversations with your callers. Freshcaller is the ideal call center for startups and small teams. With Freshcaller businesses can choose to record all their phone conversations and allow supervisors to listen and speak to customers real-time. Learn more about Freshcaller

Freshcaller is a cloud-based call center solution that helps you in scaling your business without having to worry about the complexity. Learn more about Freshcaller

Promero call center solutions start from only $59/month-agent. Promero sells and hosts top brands. Oracle Contact Center Anywhere, Aspect Zipwire, Enghouse Interactive CCSP and Five9. Workforce management from Aspect WFO and Pipkins Vantage Point. Speech Analytics from CallMiner. Business Process Automation from RiverStar. CRM integrations with Salesforce, Microsoft Dynamics, Oracle Service Cloud, Siebel CRM, ZohoCRM. Uniquely qualified to provide unbiased recommendations. Learn more about Oracle Contact Center Anywhere

#1 Cloud Call Center Software $59/user. Absolutely the best in class top brand cloud call center software for the lowest price. Learn more about Oracle Contact Center Anywhere

CloudTalk

by CloudTalk

CloudTalk is full featured cloud based call center solution, ready to use in minute. CloudTalk helps smart companies deliver exceptional customer support & boost their sales. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. Integration into your favourite Helpdesk, E-commerce or CRM solutions. Instant access to phone numbers from more than 60 countries. Feel free to try CloudTalk in action for free. Learn more about CloudTalk

CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your free trial today! Learn more about CloudTalk

ClarityTel provides cost-effective, easy-to-use call center solutions for businesses of all sizes using advanced VoIP technologies. Additional services include call recording, call queue management, advanced auto attendants, & more. Our solutions can be customized to meet any organization's communication needs & we back up our services with 24/7 support through our nationwide network of highly-skilled technical experts. Learn more about Business VoIP Solutions

ClarityTel provides cost-effective, easy-to-use call center phone system solutions for businesses of all sizes using VoIP technology. Learn more about Business VoIP Solutions

Perfect for 10+ users - Free Trial. Get the highest connection rate with our Outbound Call Center Software designed to convert more leads faster. Now you can call, email, and text your leads in a single platform. You can also reduce headcount by at least 20% through our Conversational artificial intelligence Agent which will pre-qualify your leads using a real human's voice, but without any human interaction. Learn more about Outbound Call Center Software

Perfect for 10+ users-Free Trial. Get the highest connection rate with our Outbound Call Center Software with artificial intelligence. Learn more about Outbound Call Center Software

Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. This omnichannel solution lets customers contact your company on the communication channel of their choice, while giving agents ready access to the data needed to solve problems quickly and efficiently. Learn more about RingCentral Contact Center

A reliable built-for-the-cloud contact center software Learn more about RingCentral Contact Center

CrazyCall

by CrazyCall

Calling App for Call Centers & Sales Professionals that's accessible right within your browser, without any installation or complex billing. All it takes is for you to pick a number and start calling prospects! It allows you to organize and manage sales, control the quality of their calls, reduce costs, integrate and automate telesales campaigns. CrazyCall is also an easy to use sales enablement platform that increases cold-call ROI and helps with website conversions. Learn more about CrazyCall

Calling App for Call Center & Sales Teams Learn more about CrazyCall

InfoFlo

by InfoFlo Solutions

We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. We are the only VoIP provider on this list who charges per line and not per extension. No hidden costs, no gimmicks. If you are currently paying per extension then you are overpaying. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. No one can match us head on when it comes to our superior technology or customer-first pricing model. Pay per line Learn more about InfoFlo

We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. Learn more about InfoFlo

CallShaper

by CallShaper

Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for Call Centers making and receiving calls to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. Learn more about CallShaper

An optimized contact center solution. Includes customizable IVR, QA, scripting, intuitive interface, robust reporting and much more! Learn more about CallShaper

Bria

by CounterPath

Award-winning softphone client designed to help set-up your call center with your IP-PBX of choice. Call intuitively with a dialpad-centric interface. Auto-answer incoming calls with togglable wait-time. Escalate calls with easy call transfer and call hold functionality. Track patterns in your success with call metrics and call recording. A Salesforce user? Call and track progress within your Salesforce dashboard. Bria - easy IP-telephony set-up and your go-to call control solution. Learn more about Bria

Call center agent-ready VoIP softphone client. Interoperate with leading call center solutions or customize with Bria API and SDK. Learn more about Bria

LiveAgent

by QualityUnit

LiveAgent is customer service software with call center support that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution. LiveAgent includes 170+ help desk features including live chat, voice and social media. Learn more about LiveAgent

LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent

TRACK Pulse

by TRACK Hospitality Software

TRACKs Omnichannel contact center is an all-in-one solution to help management and agent teams align with your customers needs. Increase conversions, improve customer experience and grow your revenue with TRACK Pulse, the leading guest communication platform for hospitality companies. Seamlessly connect all communication channels into a singular interface and skill your agents in a way that delivers every guest communication, how you want, to the agent you want, at the time you want. Learn more about TRACK Pulse

TRACKs Omnichannel contact center is an all-in-one solution to help management and agent teams align with your customers needs. Learn more about TRACK Pulse

InTheChat

by InTheChat

Agent optimization through channel consolidation improves agent and customer experience at the same time by empowering agents to easily handle multiple channels concurrently without internal process bottlenecks. ITC's digital customer service platform consolidates all digital channels into one interface, with Skills-Based Routing and integration with CRM and WFM. Supported channels include: SMS, social media, live chat, instant messengers, email, Apple Business Chat, and chatbot integration. Learn more about InTheChat

Improve agent exp. and CX through consolidating all digital channels into one platform, with CRM Integration and Skills-Based Routing. Learn more about InTheChat

eTollfree Predictive Dialer with Integrated Web-Phone and Call-Center Solutions. Build a Personalized Communication Solution to Fit Your Needs. Learn more about eTollFree Predictive Dialer

Predictive Dialer With Integrated Web-Phone and Call-Center Solutions. Learn more about eTollFree Predictive Dialer

VICIdial

by Vicidial Group

Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Learn more about VICIdial

Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat. Learn more about VICIdial

Cloud contact center platform to manage campaigns, agents and live contacts. Ideal for inbound & outbound multi-channel campaigns with 10+ agents. Autodial, track lists and volume, distribute and monitor calls. Accessible anywhere. Easy set up, customizable & supported by customer service 24/7. Analytics and reports come standard. Powerful CRM integration and API solutions, RVM and SMS including short code, toll-free and local numbers nationwide. HIghest quality connections & outcomes with Ytel. Learn more about Ytel

Coud contact center platform ideal for inbound, outbound and blended multi-channel campaigns. Highest quality calls and connections. Learn more about Ytel

iNexus

by NexInteractive

iNexus the Ultimate Cloud Contact Center Dialers. The highest Dial Ratios in the Industry 100:1, Increase contacts by 500% NOW. Same day Free trial. Outbound: predictive, vertical, preview, SMS, Press1, TTS broadcasting up to 8 million dials per-campaign daily, Cell Phone filter, Dynamic ANI. Inbound: IVR, Multi call handling, skill-Base routing. Agent pop screen SuperScriptor and more! Learn more about iNexus

PureCloud Dialer. Triple your contacts, Predictive, MSG Broadcasting, SMS, Call Recording, Inbound IVR, Cell Scrub, Silent Cell Drops. Learn more about iNexus

thinQ offers complete control over every aspect of a business' inbound and outbound voice traffic. With an innovative Least Cost Routing (LCR) engine and the industry's only Toll-Free LCR, thinQ enables companies to take advantage of optimized calling rates across multiple providers with disaster recovery, load balancing and call analytics baked into the software. Origination services also allow companies to order both local and Toll-Free numbers and enable SMS/MMS, CNAM, and LRN functionality. Learn more about Toll Free Least Cost Routing

thinQ provides complete control over every aspect of a business' inbound and outbound communications within a powerful cloud platform. Learn more about Toll Free Least Cost Routing

Snowfly

by Snowfly

Snowfly is a leading gamification-based employee incentive, recognition and data analytics company. We create a customized approach for each client to provide the best employee engagement for their organization using a unique variable-interval and positive-reinforcement reward and recognition system. We use analytics to provide actionable steps towards individual and organizational improvement via focused recognition and real-time incentives. We deliver measurable results to each & every client. Learn more about Snowfly

Gamification-based online SaaS incentive & recognition programs powered by Snowfly. Learn more about Snowfly

Gong gives you powerful visibility into your call center¿s conversations. It automatically captures and analyzes your sales and service calls. With Gong, you can improve agent productivity, hear the unfiltered voice of your customer, and guarantee a great customer experience with powerful quality assurance. Learn more about Gong.io

Get powerful visibility into your call center¿s conversations. Improve agent productivity, and hear the true voice of your customers. Learn more about Gong.io

PrimoDialler

by Primo Dialler

All-in-one Cloud Contact Centre giving you all the features & benefits of an advanced VOIP Dialler system from a British based team. Increase Sales. Create a complete multi channel contact centre, which is simple, fast and flexible. With us your customer service is faster, seamless and complete customised to your requirements. Talk to more people in less time. Grow your profits instantly Learn more about PrimoDialler

Award Winning British team: All-in-one Cloud Contact Centre Premium VOIP Dialler Platform Learn more about PrimoDialler

HappyFox

by HappyFox

HappyFox is a web based customer support software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect. Learn more about HappyFox

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox

Designed to help debt collection professionals in all aspects of their work, MicroBilt suite of recovery and skip tracing tools provide quick, convenient, and current data that help you prioritize and successfully track people down and collect. Companies change numbers. People change locations. Lawsuits are settled. Judgments are made. Save time, money and effort by automating the process of tracking these changes. Learn more about Hello Call Center

Connecting the way your customers prefer. Introducing a comprehensive, reliable and effective call center solution. Learn more about Hello Call Center

PhoneCall

by PhoneCall

Predictive dialing helps reduce inactive periods and connects to the next customer seconds after terminating the previous call, removing answering machines and inactive lines. Preview dialing features provide a complete history of past interactions and notes before the call, with configurable preparation time and choice between dialing numbers. Learn more about PhoneCall

PhoneCall is a scalable, cloud contact center solution offering contact management, predictive dialing for telemarketing. Learn more about PhoneCall

Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Learn more about Bitrix24

Bitrix24 #1 free CRM and call center software used by over 4 million companies. 100% free for up to 12 agents. Cloud and open source. Learn more about Bitrix24

Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more. Learn more about Agile CRM

Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM

Knowledge Bot

by Unymira USU

Knowledge Bot offers an additional customer touch point by enabling customers to get real time, automated answers to their questions from a bot. Many questions about standard issues can be covered by our Knowledge bot round the clock. Knowledge Bot can also be integrated into your social media channels Learn more about Knowledge Bot

Knowledge Bot is the perfect combination to your service agents. Knowledge Bot offers an additional customer touch point. Learn more about Knowledge Bot

Self-service mobile app enables call centers to scale labor in real-time to meet call demand. Learn more about Branch

Self-service mobile app enables call centers to scale labor in real-time to meet call demand. Learn more about Branch

ExecVision

by ExecVision

The only conversation intelligence platform built for coaching. Learn more about ExecVision

The only conversation intelligence platform built for coaching. Learn more about ExecVision

Boost sales, increase agent productivity and build a better brand experience for your customers with our robust unified contact center Learn more about Vonage Business

Boost sales, increase agent productivity and build a better brand experience for your customers with our robust unified contact center Learn more about Vonage Business

Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Learn more about Twilio Flex

Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Learn more about Twilio Flex

Zingtree

by Zingtree

Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics. Learn more about Zingtree

Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics. Learn more about Zingtree

Bright Pattern

by Bright Pattern

Leading global provider of omnichannel cloud-based contact center software. Learn more about Bright Pattern

Leading global provider of omnichannel cloud-based contact center software. Learn more about Bright Pattern

Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy. Learn more about Calabrio One Suite

Calabrio ONE is an integreated workforce optimization solution for a comprehensive customer engagement strategy. Learn more about Calabrio One Suite

Award-winning SMS, Voice & Call Center tool used by businesses yet simple enough for your cause! Pay as you go, no subscriptions. Learn more about CallHub

Award-winning SMS, Voice & Call Center tool used by businesses yet simple enough for your cause! Pay as you go, no subscriptions. Learn more about CallHub

XCALLY

by Xenialab

Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. Learn more about XCALLY

Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. Learn more about XCALLY

ContactWorld

by NewVoiceMedia

NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, providing 99.999% reliability worldwide. Learn more about ContactWorld

NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, providing 99.999% reliability worldwide. Learn more about ContactWorld

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about Cloud Call Center

Multichannel cloud contact center solution designed to help organizations streamline their sales, marketing, and service initiatives. Learn more about Cloud Call Center

FluentStream

by FluentStream Technologies

FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. Learn more about FluentStream

FluentCloud is a cloud based business phone system that focuses on being more affordable for your business and improving reliability. Learn more about FluentStream

Sharpen is a cloud native omni-channel contact center solution. Learn more about Sharpen

Sharpen is a cloud native omni-channel contact center solution. Learn more about Sharpen

Shelf is a knowledge management platform with the best search in the industry enabling agents to quickly find what they need Learn more about Shelf

Shelf is a knowledge management platform with the best search in the industry enabling agents to quickly find what they need Learn more about Shelf

CallHippo

by CallHippo

We serve Small Business & Enterprise who requires virtual phone system to effectively manage customer support from multiple locations. Learn more about CallHippo

We serve Small Business & Enterprise who requires virtual phone system to effectively manage customer support from multiple locations. Learn more about CallHippo

Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Learn more about Avaya Aura Platform

Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Learn more about Avaya Aura Platform

A web based quality monitoring solution for call centers to measure performance across channels. Scorebuddy is very user friendly. Learn more about Scorebuddy

A web based quality monitoring solution for call centers to measure performance across channels. Scorebuddy is very user friendly. Learn more about Scorebuddy

JustCall

by JustCall

JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone Learn more about JustCall

JustCall is a cloud-based phone system for sales and support teams to make, receive, log or record calls directly from desktop or phone Learn more about JustCall

Inbound Call Center

by PanTerra Networks

Call center solution offering Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more. Learn more about Inbound Call Center

Call center solution offering Real-Time Business Analytics Built-In, Advanced Queuing, Supervisory Modes and much more. Learn more about Inbound Call Center

FocalScope

by FocalScope

Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL. Learn more about FocalScope

Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL. Learn more about FocalScope

Parrot Cloud Call Center

by Electronic Voice Services

Beautiful, modern, cloud call center software with unlimited predictive dialing, blended calling, and live dashboard for reporting. Learn more about Parrot Cloud Call Center

Beautiful, modern, cloud call center software with unlimited predictive dialing, blended calling, and live dashboard for reporting. Learn more about Parrot Cloud Call Center

Worlds 1st Google Powered Cloud Call Center Learn more about AloTech

Worlds 1st Google Powered Cloud Call Center Learn more about AloTech

Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! Learn more about Fenero

Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! Learn more about Fenero

CallFire

by CallFire

Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads! Learn more about CallFire

Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads! Learn more about CallFire

Easymeeting

by Easymeeting

Easymeeting makes video meetings as easy as a phonecall. On any device, be it Android, iOS, Mac, PC, H.323 or browsers. Learn more about Easymeeting

Easymeeting makes video meetings as easy as a phonecall. On any device, be it Android, iOS, Mac, PC, H.323 or browsers. Learn more about Easymeeting

Ameyo Call Center Suite is a comprehensive interaction management solution for Enterprise Contact Centers and SMBs. Learn more about Ameyo

Ameyo Call Center Suite is a comprehensive interaction management solution for Enterprise Contact Centers and SMBs. Learn more about Ameyo

Dialer360

by Dialer360

A cloud contact center software technology providing a Predictive dialer, Hosted PBX, Voice Broadcasting, and more. Learn more about Dialer360

A cloud contact center software technology providing a Predictive dialer, Hosted PBX, Voice Broadcasting, and more. Learn more about Dialer360

Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX. Learn more about Exelysis Contact Center

Exelysis Contact Center is a communications software which comes to enhance and handle the operations of an Enterprise PBX. Learn more about Exelysis Contact Center

Greenlight CRM

by Greenlight Innovation

Cloud-based call center technology that assist firms with contact management, appointment scheduling and call recording. Learn more about Greenlight CRM

Cloud-based call center technology that assist firms with contact management, appointment scheduling and call recording. Learn more about Greenlight CRM

Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Learn more about Cloud Call Center Solution

Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Learn more about Cloud Call Center Solution

Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features. Learn more about Call Center

Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features. Learn more about Call Center

Vodia PBX

by Vodia Networks

Trusted IP-PBX for VARs, MSPs & SMBs (previously pbxnsip, SnomOne). Get your 30-day free-trial. No deposit or credit card required. Learn more about Vodia PBX

Trusted IP-PBX for VARs, MSPs & SMBs (previously pbxnsip, SnomOne). Get your 30-day free-trial. No deposit or credit card required. Learn more about Vodia PBX

Ricochet360

by Speed To Contact

Ricochet360 is the All-in-One Dialer, CRM and Marketing Automation Platform. Automate 95% of your sales workflow. Learn more about Ricochet360

Ricochet360 is the All-in-One Dialer, CRM and Marketing Automation Platform. Automate 95% of your sales workflow. Learn more about Ricochet360

Delivers a voice message directly to consumers voicemail box without calling the phone turning your call center into a profit center. Learn more about VoApps

Delivers a voice message directly to consumers voicemail box without calling the phone turning your call center into a profit center. Learn more about VoApps

Aspect Via

by Aspect Software

Aspect Via is an all-in-one, omni-channel, cloud contact center solution for companies with 50+ agents. Learn more about Aspect Via

Aspect Via is an all-in-one, omni-channel, cloud contact center solution for companies with 50+ agents. Learn more about Aspect Via

Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features. Learn more about Snapforce Call Center Software

Snapforce Call Center Software delivers an out of the box Cloud PBX Phone System & Call Center Suite of features. Learn more about Snapforce Call Center Software

CloudCall

by CloudCall

Advanced, cloud-based computer telephony integration for your CRM system. Learn more about CloudCall

Advanced, cloud-based computer telephony integration for your CRM system. Learn more about CloudCall

Monet WFO

by Monet Software

A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management. Learn more about Monet WFO

A unified cloud Workforce Optimization suite that includes Workforce Management, Quality Management and Performance Management. Learn more about Monet WFO

QueueMetrics is an Asterisk call-centre monitor. Learn more about QueueMetrics

QueueMetrics is an Asterisk call-centre monitor. Learn more about QueueMetrics

Clicktools

by Clicktools

Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience. Learn more about Clicktools

Clicktools is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience. Learn more about Clicktools

OXON

by OXON Tech

A single platform to communicate and track customers throughout their lifecycle and make communication consistent. Learn more about OXON

A single platform to communicate and track customers throughout their lifecycle and make communication consistent. Learn more about OXON

DialogTech

by DialogTech

The leading provider of actionable marketing analytics for phone calls. We empower marketers with call attribution and conversion techn Learn more about DialogTech

The leading provider of actionable marketing analytics for phone calls. We empower marketers with call attribution and conversion techn Learn more about DialogTech

EvaluAgent

by EvaluAgent

Reduce operational costs, and deliver an enhanced customer experience by super-charging your QA and getting rid of spreadsheets. Learn more about EvaluAgent

Reduce operational costs, and deliver an enhanced customer experience by super-charging your QA and getting rid of spreadsheets. Learn more about EvaluAgent

Cloud call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics. Learn more about TCN

Cloud call center technology; inbound, outbound, omni-channel, IVR, call recording, business and speech analytics. Learn more about TCN

Megacall

by Phoenix Solutions

Predictive dialer that helps contact centers manage productivity and deliver efficient customer experience. Learn more about Megacall

Predictive dialer that helps contact centers manage productivity and deliver efficient customer experience. Learn more about Megacall

PARTH

by Aria Telecom Solutions

Standalone Unified Communication System - No need of server to run your communication need. Appliance can be used for Call Center. Learn more about PARTH

Standalone Unified Communication System - No need of server to run your communication need. Appliance can be used for Call Center. Learn more about PARTH

QEvalPro

by Etech Global Services

QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Learn more about QEvalPro

QEval is a cloud-based solution that enables call centers to manage quality and compliance related requirements. Learn more about QEvalPro

Clarity Connect is a full-featured contact center native to Skype for Business / Lync. Learn more about Clarity Connect

Clarity Connect is a full-featured contact center native to Skype for Business / Lync. Learn more about Clarity Connect

Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement. Learn more about Noble Solution Suite

Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement. Learn more about Noble Solution Suite

Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable. Learn more about MiCloud Engage Contact Center

Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable. Learn more about MiCloud Engage Contact Center

Contact Center

by Enghouse Interactive

Enghouses omnichannel contact center provides a comprehensive set of interaction management tools to improve the customer experience. Learn more about Contact Center

Enghouses omnichannel contact center provides a comprehensive set of interaction management tools to improve the customer experience. Learn more about Contact Center

Cloud & on-premise solution that help manage dialogues and customer interactions by forwarding incoming conversations to the apt agent. Learn more about Anywhere365 Contact Center

Cloud & on-premise solution that help manage dialogues and customer interactions by forwarding incoming conversations to the apt agent. Learn more about Anywhere365 Contact Center

It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform. Learn more about Anywhere365 for Skype Business

It's not just a Contact Center for Lync and Skype for Business, it's a flexible, real time Dialogue Management Platform. Learn more about Anywhere365 for Skype Business

Car Wars

by Call Box

Call tracking and analytics solution that helps sales and service teams identify missed opportunities and improve phone skills. Learn more about Car Wars

Call tracking and analytics solution that helps sales and service teams identify missed opportunities and improve phone skills. Learn more about Car Wars

Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs. Learn more about Contivio Contact Center

Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs. Learn more about Contivio Contact Center

AuguTech

by AuguTech

Increase sales up to 400% with this predictive dialer solution. Augutech is an industry leading Outbound Call Center Platform. Learn more about AuguTech

Increase sales up to 400% with this predictive dialer solution. Augutech is an industry leading Outbound Call Center Platform. Learn more about AuguTech

A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more. Learn more about Cloud Call Center

A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more. Learn more about Cloud Call Center

Voice Broadcasting

by Dynamic Interactive

Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound call campaign. Learn more about Voice Broadcasting

Dynamic Interactive's voice broadcasting service offers a powerful array of features and options for your outbound call campaign. Learn more about Voice Broadcasting

EducationFolder

by EducationFolder

A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. Learn more about EducationFolder

A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. Learn more about EducationFolder

Hosted Predictive Dialer

by CloudSpace Technologies

CCH's hosted predictive dialer is packaged with features such as message automation, intelligent call routing, campaign management etc. Learn more about Hosted Predictive Dialer

CCH's hosted predictive dialer is packaged with features such as message automation, intelligent call routing, campaign management etc. Learn more about Hosted Predictive Dialer

Predictive and Auto Dialers - world class call center technology. With over 800 call centers and businesses using our solutions. Learn more about Hosted Predictive Dialer

Predictive and Auto Dialers - world class call center technology. With over 800 call centers and businesses using our solutions. Learn more about Hosted Predictive Dialer

bxp software

by bxp software

Tailor made Contact Centre software built for your call centre performance includes CRM, e-learning and quality assurance tools. Learn more about bxp software

Tailor made Contact Centre software built for your call centre performance includes CRM, e-learning and quality assurance tools. Learn more about bxp software

CyCC

by CyTrack Intelligence Systems

Customer Experience & Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business Learn more about CyCC

Customer Experience & Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business Learn more about CyCC

HODUCC

by Hodusoft

Call Center Software with call monitoring, reporting, agent mapping, and more. Learn more about HODUCC

Call Center Software with call monitoring, reporting, agent mapping, and more. Learn more about HODUCC

Infinity ECM

by Info Novitas

Enterprise content management system with more than 15 subsystems built in. Learn more about Infinity ECM

Enterprise content management system with more than 15 subsystems built in. Learn more about Infinity ECM

A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Learn more about SmartAction Speech IVR System

A fully automated voice and text-enabled omnichannel solution, running in the cloud and powered by artificial intelligence. Learn more about SmartAction Speech IVR System

Steam

by Codelogic

Call center solution to simplify all your communications with consumers and prospects. Learn more about Steam

Call center solution to simplify all your communications with consumers and prospects. Learn more about Steam

ZaiLab

by Zailab

With our usage-based pricing model, were making it possible for even the smallest operations to access the most sophisticated software Learn more about ZaiLab

With our usage-based pricing model, were making it possible for even the smallest operations to access the most sophisticated software Learn more about ZaiLab

Auto Dialer

by Voicent Communications

A phone messaging solution for reaching thousands of people with personalized messages and response options you choose. Learn more about Auto Dialer

A phone messaging solution for reaching thousands of people with personalized messages and response options you choose. Learn more about Auto Dialer

Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management. Learn more about CXM Recording and Quality Monitoring

Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management. Learn more about CXM Recording and Quality Monitoring

Eureka

by CallMiner

Speech analytics and pervasive call center performance management solution for large and small contact centers. Learn more about Eureka

Speech analytics and pervasive call center performance management solution for large and small contact centers. Learn more about Eureka

INTOUCH

by Topdown Systems

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

INTOUCH is a cloud-based (SaaS) solution for managing omni-channel customer engagements during high-value customer journeys. Learn more about INTOUCH

Reach out today to learn more. Call 888.808.3529! Learn more about Telax Contact Center

Reach out today to learn more. Call 888.808.3529! Learn more about Telax Contact Center

Stratics Networks

by Stratics Networks

The only IVR platform on Earth where you can run Surveys, Polls, send Ringless Voicemail Drops and deliver Voice Broadcasts. Learn more about Stratics Networks

The only IVR platform on Earth where you can run Surveys, Polls, send Ringless Voicemail Drops and deliver Voice Broadcasts. Learn more about Stratics Networks

Nectar Desk

by Nectar Desk

Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance. Learn more about Nectar Desk

Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance. Learn more about Nectar Desk

Calculate & quote callers' expected wait time. Give callers the option to receive or schedule a callback (for centers with 10+ agents). Learn more about VHT Callback

Calculate & quote callers' expected wait time. Give callers the option to receive or schedule a callback (for centers with 10+ agents). Learn more about VHT Callback

CallBlitzer

by CallBlitzer

Powerful voice broadcast and predictive dialer with easy same-day deployment, rates as low as 1ç/min, & 5000 minutes free upon signup! Learn more about CallBlitzer

Powerful voice broadcast and predictive dialer with easy same-day deployment, rates as low as 1ç/min, & 5000 minutes free upon signup! Learn more about CallBlitzer

InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems. Learn more about inConcert Allegro - Voice CC

InConcert Allegro - Voice Contact Center is a VoIP software is integrated and automated into the business processes and systems. Learn more about inConcert Allegro - Voice CC

Intellicon

by Intellicon

Intelligent Contact Center Solution for Omni-Channel, Inbound, Outbound and blended call center operations. Learn more about Intellicon

Intelligent Contact Center Solution for Omni-Channel, Inbound, Outbound and blended call center operations. Learn more about Intellicon

Run your business' call operations (IVR, Voicemail, Call Handling) & your Inbound and Outbound telemarketing campaigns with Aavaz. Learn more about Aavaz

Run your business' call operations (IVR, Voicemail, Call Handling) & your Inbound and Outbound telemarketing campaigns with Aavaz. Learn more about Aavaz

Callmaker

by Callmaker

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! Learn more about Callmaker

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! Learn more about Callmaker

Centcom

by Call Center Development Services

Web-enabled predictive dialing service the provides agent reporting, campaign statistics and more within minutes of your activation. Learn more about Centcom

Web-enabled predictive dialing service the provides agent reporting, campaign statistics and more within minutes of your activation. Learn more about Centcom

Receive more revenue, generate more business, save time, money and resources with BRISA's ClientCallPlus automated solution. Learn more about ClientCallPlus

Receive more revenue, generate more business, save time, money and resources with BRISA's ClientCallPlus automated solution. Learn more about ClientCallPlus

User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI. Learn more about ProScheduler

User-friendly, enterprise-class, WFM system for the contact center industry that's easy to deploy and a quick ROI. Learn more about ProScheduler

Restaurant Call Center

by ccdex technologies

Restaurant Call Center for Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint. Learn more about Restaurant Call Center

Restaurant Call Center for Oracle-Micros, NCR-Aloha, and PAR-Pixelpoint. Learn more about Restaurant Call Center

Click2Coach

by Envision Telephony

Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics. Learn more about Click2Coach

Click2Coach: an WFO suite including call recording, performance management, quality monitoring, desktop, data and speech analytics. Learn more about Click2Coach

PlayVox

by Arcaris

Free collaboration platform for managing, motivating, and training people at call centers. Learn more about PlayVox

Free collaboration platform for managing, motivating, and training people at call centers. Learn more about PlayVox

With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way Learn more about PlayVox

With PlayVox, you can finally get rid of time-consuming spreadsheets, and run your entire QA program in a smart, easy and fast way Learn more about PlayVox

Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Learn more about VoiceLog

Record every call or sample as needed, record the entire call or record on demand, change your configuration instantly. Learn more about VoiceLog

Contaque

by Contaque

Blended contact center solution with IVR, ACD, and predictive dialing capabilities. Learn more about Contaque

Blended contact center solution with IVR, ACD, and predictive dialing capabilities. Learn more about Contaque

Genesis Dialer

by Genesis Communications

Hosted call center solutions. predictive, power, preview, inbound and blended modes. Learn more about Genesis Dialer

Hosted call center solutions. predictive, power, preview, inbound and blended modes. Learn more about Genesis Dialer

Contact center creation platform that supports calls received from a variety of communication channels. Learn more about Hyperion

Contact center creation platform that supports calls received from a variety of communication channels. Learn more about Hyperion

neXorce

by Spectrum Corporation

Call Center Real Time Reporting Software via software to drive devices to display real time KPI's to call center managers and agents. Learn more about neXorce

Call Center Real Time Reporting Software via software to drive devices to display real time KPI's to call center managers and agents. Learn more about neXorce

End to end Customer Engagement solution wherein our call center solution is complimented with our CRMs. Learn more about C-Zentrix Contact Center

End to end Customer Engagement solution wherein our call center solution is complimented with our CRMs. Learn more about C-Zentrix Contact Center

CC-ONE

by BroadSoft

Contact center solutions with 360 customer journey analytics, predictive analytics-based routing, and performance analytics. Learn more about CC-ONE

Contact center solutions with 360 customer journey analytics, predictive analytics-based routing, and performance analytics. Learn more about CC-ONE

Talkie

by Talkie

Free service to communicate with your customers that visit your website. Learn more about Talkie

Free service to communicate with your customers that visit your website. Learn more about Talkie

Parakeet

by Parakeet Communications

Cloud phone system for customer service, success, and sales teams that requires no hardware and integrates with your favorite apps Learn more about Parakeet

Cloud phone system for customer service, success, and sales teams that requires no hardware and integrates with your favorite apps Learn more about Parakeet

AireContact

by AireSpring

Omni-Channel Cloud Contact Center solution that opens up all forms of communication through phone, chat, email and social media. Learn more about AireContact

Omni-Channel Cloud Contact Center solution that opens up all forms of communication through phone, chat, email and social media. Learn more about AireContact

Call Center Dialer

by iTecs Communications

Handling high call volumes in offices & call centers made easy Live Monitoring · Inbound Dialing · Outbound Dialing Learn more about Call Center Dialer

Handling high call volumes in offices & call centers made easy Live Monitoring · Inbound Dialing · Outbound Dialing Learn more about Call Center Dialer

A tool that offers the necessary features to Call Centers in order to help them meet their exact business requirements. Learn more about CallScripter Synergy

A tool that offers the necessary features to Call Centers in order to help them meet their exact business requirements. Learn more about CallScripter Synergy

DialSource

by DialSource

DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics. Learn more about DialSource

DialSource is an enterprise sales acceleration engine and voice communications platform native in Salesforce and Microsoft Dynamics. Learn more about DialSource

InVision Enterprise WFM

by InVision Software

Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features. Learn more about InVision Enterprise WFM

Web-based solution with forecasting, scheduling, adherence montoring, and analysis and reporting features. Learn more about InVision Enterprise WFM

IpSCAPE

by IpSCAPE

Software as a Service (SaaS) and Consulting for contact centres typically less than 100 seats. Learn more about IpSCAPE

Software as a Service (SaaS) and Consulting for contact centres typically less than 100 seats. Learn more about IpSCAPE

ISC WFM

by ISC Consultants

Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed. Learn more about ISC WFM

Proprietary adaptive forecasting, multi-media-ready, and real time management features. Available in ASP or installed. Learn more about ISC WFM

Noda Contact Center

by Noda Interaction Platforms

All-IN-ONE. Inbound ACD, Outbound, IVR, QM, Reporting, Agent Scripting, Recording, Soft Phone, Omni-Channel, WFM. On-premice\ cloud. Learn more about Noda Contact Center

All-IN-ONE. Inbound ACD, Outbound, IVR, QM, Reporting, Agent Scripting, Recording, Soft Phone, Omni-Channel, WFM. On-premice\ cloud. Learn more about Noda Contact Center

OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice, Learn more about OneContact CC

OneContact CC is a multimedia call center solution, IP-based, offering a complete and integrated communications management for voice, Learn more about OneContact CC

Profile Watchdog

by OpsTel Services

An automated agent profile management solution takes the guess work out of this process and reduces your cycle times for agent profiles Learn more about Profile Watchdog

An automated agent profile management solution takes the guess work out of this process and reduces your cycle times for agent profiles Learn more about Profile Watchdog

Qfiniti

by OpenText CEM

Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics. Learn more about Qfiniti

Call center and workforce optimization software that helps businesses enhance back-office performance via employee engagement tactics. Learn more about Qfiniti

Sayint

by Sayint

Smart insights from Conversations Learn more about Sayint

Smart insights from Conversations Learn more about Sayint

Smiddle

by Smiddle

Smiddle is a software developer for Cisco Contact Centers. Our products will provide you extended services to Cisco software. Learn more about Smiddle

Smiddle is a software developer for Cisco Contact Centers. Our products will provide you extended services to Cisco software. Learn more about Smiddle

Solgari provides all business communication services through an integrated cloud software platform on a per user per month SaaS model. Learn more about Solgari Cloud Communications

Solgari provides all business communication services through an integrated cloud software platform on a per user per month SaaS model. Learn more about Solgari Cloud Communications

Fixed communications operator specializing in elaboration of call centers and individual telecommunication services(CRM, API, etc.) Learn more about TelTel.lv

Fixed communications operator specializing in elaboration of call centers and individual telecommunication services(CRM, API, etc.) Learn more about TelTel.lv

Zent.io

by Zent.io

A cloud based omni-channel call center solution aimed at increasing productivity and designed for outsourcers & Customer Service Teams Learn more about Zent.io

A cloud based omni-channel call center solution aimed at increasing productivity and designed for outsourcers & Customer Service Teams Learn more about Zent.io

CallTaker

by Synagen Systems

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management. Learn more about CallTaker

An online business management tool for logging calls, tracking tasks and jobs, assigning work and workflow management. Learn more about CallTaker

Contact Center Compliance

by Contact Center Compliance

Contact Center Compliance is a compliance solution suite that enables companies to easily adhere to the latest TCPA and DNC regulations Learn more about Contact Center Compliance

Contact Center Compliance is a compliance solution suite that enables companies to easily adhere to the latest TCPA and DNC regulations Learn more about Contact Center Compliance

Metaphor Contact Center delivers remarkable omnichannel customer experiences across voice, email, text, social and web. Learn more about Metaphor Contact Center

Metaphor Contact Center delivers remarkable omnichannel customer experiences across voice, email, text, social and web. Learn more about Metaphor Contact Center

Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting. Learn more about Nixxis Contact Suite

Manage all channels (voice, mail, chat, sms, fax or social media). Predictive dialer, IVR, recorder, blending & reporting. Learn more about Nixxis Contact Suite

Pamela

by PamConsult

Free, reliable and easy to use Skype audio and video recording software. Learn more about Pamela

Free, reliable and easy to use Skype audio and video recording software. Learn more about Pamela

Pulsar

by Pulsar

Button for the website A new communication standard, which gives two times more calls and messages to the chat Learn more about Pulsar

Button for the website A new communication standard, which gives two times more calls and messages to the chat Learn more about Pulsar

Total Web Art

by Total Web Art

Among the call center software solution providers TotalWebArt is a pioneer. Learn more about Total Web Art

Among the call center software solution providers TotalWebArt is a pioneer. Learn more about Total Web Art

Abacus Cloud

by Abacus Group

Open source billing management platform for PBX, VoIP gateways, IP phone systems, wireless, routers, data switches. Learn more about Abacus Cloud

Open source billing management platform for PBX, VoIP gateways, IP phone systems, wireless, routers, data switches. Learn more about Abacus Cloud

La solución en online para la administración completa de llamadas entrantes y salientes! Learn more about Easycall Cloud

La solución en online para la administración completa de llamadas entrantes y salientes! Learn more about Easycall Cloud

SalesDialers.com

by SalesDialers.com

Sales engine technology capable of dialing 400 calls per hour. Learn more about SalesDialers.com

Sales engine technology capable of dialing 400 calls per hour. Learn more about SalesDialers.com

SpiceCSM

by SpiceCSM

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. Learn more about SpiceCSM

SpiceCSM is a cloud based integration & automation platform making it easy to connect disparate systems, and automating manual tasks. Learn more about SpiceCSM

Call SWEET! Worx

by DATEL Software Solutions

See every agent's phone activity without leaving their desks, increasing overall visibility while saving supervisors time and energy! Learn more about Call SWEET! Worx

See every agent's phone activity without leaving their desks, increasing overall visibility while saving supervisors time and energy! Learn more about Call SWEET! Worx

ACD panel

by TeleBroad

Telebroad's ACD Panel is a powerful set of tools to control, manage and analyze the call traffic and flow in your call center. Learn more about ACD panel

Telebroad's ACD Panel is a powerful set of tools to control, manage and analyze the call traffic and flow in your call center. Learn more about ACD panel

Aceyus

by Aceyus

Integrated solutions that are flexible, scalable and user friendly for contact center reporting and analytics. Learn more about Aceyus

Integrated solutions that are flexible, scalable and user friendly for contact center reporting and analytics. Learn more about Aceyus

ADVANTAGE DIALER

by Advantage Dialer

ADVANTAGE DIALER provides all the features needed to successfully run any campaign. Learn more about ADVANTAGE DIALER

ADVANTAGE DIALER provides all the features needed to successfully run any campaign. Learn more about ADVANTAGE DIALER

Vendor-independent solution with high integration capability. Focusing on Standards. Development made in Germany. Solid experience etc. Learn more about AgentOne ContactCenter Suite

Vendor-independent solution with high integration capability. Focusing on Standards. Development made in Germany. Solid experience etc. Learn more about AgentOne ContactCenter Suite

Solution for your inbound and outbound calls with reporting and quality monitoring functionality. Learn more about AheevaCCS

Solution for your inbound and outbound calls with reporting and quality monitoring functionality. Learn more about AheevaCCS

Ameyo Engage

by Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software Learn more about Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software Learn more about Ameyo Engage

Ansapoint

by Westbay Engineers

A forecasting tool that helps call centers predict how many agents they need in order to handle their call volume. Learn more about Ansapoint

A forecasting tool that helps call centers predict how many agents they need in order to handle their call volume. Learn more about Ansapoint

Arbeit Click

by Arbeit Software

Arbeit Click is a TCPA compliance solution click to call and a manual dial software. Learn more about Arbeit Click

Arbeit Click is a TCPA compliance solution click to call and a manual dial software. Learn more about Arbeit Click

Call queuing solution with skills-routing algorithms that ensure appropriate delivery of incoming calls. Learn more about Automatic Call Distributor

Call queuing solution with skills-routing algorithms that ensure appropriate delivery of incoming calls. Learn more about Automatic Call Distributor

babelforce

by babelforce

babelforce is no-code automation platform allowing non-developers to self-manage any kind of integrated communications process Learn more about babelforce

babelforce is no-code automation platform allowing non-developers to self-manage any kind of integrated communications process Learn more about babelforce

Brekeke CCS

by Brekeke Software

A collection of software for building a hosted call center/contact center system. Learn more about Brekeke CCS

A collection of software for building a hosted call center/contact center system. Learn more about Brekeke CCS

BSI Contact Center

by BSI Business Systems Integration AG

With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center. Learn more about BSI Contact Center

With BSI Contact Center, the multichannel software, you can turn any call center into a true customer contact center. Learn more about BSI Contact Center

A call center software with monitoring, reporting and advanced routing options to help increase agent productivity. Learn more about Call Center

A call center software with monitoring, reporting and advanced routing options to help increase agent productivity. Learn more about Call Center

Call Center Designer

by Portage Communications

Very affordable workforce management software designed for small and medium sized call centers. Learn more about Call Center Designer

Very affordable workforce management software designed for small and medium sized call centers. Learn more about Call Center Designer

Hosted dialer system that helps businesses with voice broadcasting, outbound phone calls, automated alerts, and messaging. Learn more about Call Center Software

Hosted dialer system that helps businesses with voice broadcasting, outbound phone calls, automated alerts, and messaging. Learn more about Call Center Software

Call Commando

by Gravitational Marketing

Double your dials, set more appointments & get more sales. Improve the quantity and quality of connections today. Learn more about Call Commando

Double your dials, set more appointments & get more sales. Improve the quantity and quality of connections today. Learn more about Call Commando

CallMonitor

by CallMonitor

Designed for business owners, managers and supervisors dealing with mobile call agents. Learn more about CallMonitor

Designed for business owners, managers and supervisors dealing with mobile call agents. Learn more about CallMonitor

CallWise

by CallWise

CallWise triggers a phone call between your sales reps and prospects, while they're showing interest, are likely available. Learn more about CallWise

CallWise triggers a phone call between your sales reps and prospects, while they're showing interest, are likely available. Learn more about CallWise

CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more. Learn more about CenterMaster

CIM solution that includes CRM, IVR, ACD, recording, SMS, email, complete IP/PBX functionality, network, voice and data, and more. Learn more about CenterMaster

Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication. Learn more about Cention Contact Center

Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication. Learn more about Cention Contact Center

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration. Learn more about Cingo

Omni-channel, mobile-first platform that supports chat, email, voice, and video, and free web and mobile app integration. Learn more about Cingo

Cloud Contact pro

by West Unified Communications

Flexible, Cloud-powered & Optimized for Big Savings Learn more about Cloud Contact pro

Flexible, Cloud-powered & Optimized for Big Savings Learn more about Cloud Contact pro

Cloud IP PBX

by First Communications

First Communications offers a fully managed and simplified alternative to a traditional PBX with our Hosted IP PBX solutions. Learn more about Cloud IP PBX

First Communications offers a fully managed and simplified alternative to a traditional PBX with our Hosted IP PBX solutions. Learn more about Cloud IP PBX

Hosted VoIP business phone systems tailored to meet your business needs and goals. Learn more about Cloud PBX

Hosted VoIP business phone systems tailored to meet your business needs and goals. Learn more about Cloud PBX

Cloudphony

by SandeshLIVE

Cloud based telephony solution with features such as call recording, CRM integration, and SMS notifications. Learn more about Cloudphony

Cloud based telephony solution with features such as call recording, CRM integration, and SMS notifications. Learn more about Cloudphony

Compass

by Glenn Works

The platform built to streamline your team's real-time interactions. Always deliver a purposeful message. Learn more about Compass

The platform built to streamline your team's real-time interactions. Always deliver a purposeful message. Learn more about Compass

Connex One

by Connex One

Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers Learn more about Connex One

Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers Learn more about Connex One

Contact Canvas

by AMC Technology

Pre-built and certified software product suite that integrates CRM applications with CTI communication platforms. Learn more about Contact Canvas

Pre-built and certified software product suite that integrates CRM applications with CTI communication platforms. Learn more about Contact Canvas

All-in-one contact center solution which helps companies develop a strong customer communication experience. Learn more about Contact Center

All-in-one contact center solution which helps companies develop a strong customer communication experience. Learn more about Contact Center

A complete SaaS platform for contact centers that comes with Predictive Dialer, IP Pbx, Call Routing, and Campaign Management. Learn more about Contact Center Services Platform

A complete SaaS platform for contact centers that comes with Predictive Dialer, IP Pbx, Call Routing, and Campaign Management. Learn more about Contact Center Services Platform

Contact center software solution that allows you to use VoIP to handle all calls that come in. Learn more about Contact Center Solution

Contact center software solution that allows you to use VoIP to handle all calls that come in. Learn more about Contact Center Solution

Call center solution with features for queue management, call distributor, IVR, call accounting, and more. Learn more about Contact Center Solution

Call center solution with features for queue management, call distributor, IVR, call accounting, and more. Learn more about Contact Center Solution

Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish Learn more about Contact Cubed Speech Analytics

Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish Learn more about Contact Cubed Speech Analytics

Contacted

by Contacted

Using our FREE Contact Center Suite Software, you can help businesses find new customers, either locally or internationally. Learn more about Contacted

Using our FREE Contact Center Suite Software, you can help businesses find new customers, either locally or internationally. Learn more about Contacted

Conversational IVR

by True Image Interactive

Revolutionizing how people connect with technology using artificial intelligence and the first HUMAN intelligent virtual assistant. Learn more about Conversational IVR

Revolutionizing how people connect with technology using artificial intelligence and the first HUMAN intelligent virtual assistant. Learn more about Conversational IVR

ConVox

by Deepija Telecom

Solution for blended contact centers that can handle voice, chat, mail, sms, and fax communications. Integrated with CRM systems. Learn more about ConVox

Solution for blended contact centers that can handle voice, chat, mail, sms, and fax communications. Integrated with CRM systems. Learn more about ConVox

Coztel

by Coztel

A cloud based contact center software company offering outbound dialers, ACD, IVR and hosted pbx service. Learn more about Coztel

A cloud based contact center software company offering outbound dialers, ACD, IVR and hosted pbx service. Learn more about Coztel