# Best Call Center Software 2026 | Capterra > Find the top Call Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-center-software --- # Best Call Center Software Last updated on July 16, 2026 How to find the right Call Center Software? Learn more from our team about Call Center Software pricing features and benefits in our Call Center Buyers Guide ## What is call center software and how do I choose the right one? Researched by: [Laura Burgess](https://www.capterra.com/resources/author/laura-burgess/)and reviewed by: [Shep Hyken](https://www.capterra.com/resources/author/shep-hyken-guest-contributor/) Updated on July 16, 2026 Call center software automates the process of responding to calls within a call center environment. These calls are typically from a company’s current or potential customers and are related to technical support, sales queries, general inquiries, and more. A wide variety of professionals—including employees in IT and software development, administrative, and customer services—use the software to access call logging, monitoring, routing, recording, and analytics capabilities.  Most call center software products on the market are priced on a “per month” basis, and a typical entry-level pricing plan is around $16 to $175 per month. Premium and advanced system subscriptions commonly cost about $39 to $329 per month. If you’re a first-time buyer, start your software search with your budget, number of users, precise use cases, and necessary integrations in mind. Additionally, discuss with stakeholders a list of key questions to ask software providers to determine whether an option fits your needs, such as: _Can this tool integrate with my current systems?_ _What types of support options does the vendor provide?_ _Does this tool support speech recognition to help manage incoming calls?_ _Does this tool monitor wait time for incoming calls that haven’t been routed?_ _Does this tool offer call scripting to help agents with typical responses for common customer queries?_ _Does this tool use artificial intelligence (AI) to streamline tasks and processes for agents? If so, how?_ For more information consult our [Call Center Buyers Guide](#buyers-guide-content) ## 3CX Rating: 4.4 out of 5 (467 reviews) Profile: [3CX](https://www.capterra.com/p/158704/3CX/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 3CX is an all in one call center solution for calls & chats. Includes advanced call queues, reporting, recording, and CRM integration #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Simple and fast installation process - Unified business communication system Cons: - Frequent software glitches - Unreliable call connectivity #### Starting price Starting price: $350.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Logging: 4.7 rating - Call Center Management: 4.5 rating - Call Recording: 4.3 rating - Call Monitoring: 4.3 rating #### Lowest rated features - Callback Scheduling: 1.0 rating - Voice Mail: 4.0 rating - Activity Tracking: 2.0 rating - Call Routing: 4.4 rating #### Feature-related review snippet Reviewer: Roberto S. Reviewer details: Information Technology and Services, 1-10 employees Published: September 16, 2024 > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface." ### Gallery tab Ease of use: 4.4 out of 5 (467 reviews) #### Related review snippet Reviewer: Rachel T. Reviewer details: Construction, 1-10 employees Published: June 16, 2026 > "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at." ### Integrations tab 3CX connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/158704/3CX/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.5 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 4.1 rating - Zoho CRM: 3.7 rating - HubSpot CRM: 4.5 rating - Bitrix24: 4.2 rating #### Integrations-related review snippet Reviewer: Juan M. Reviewer details: Telecommunications, 51-200 employees Published: December 10, 2025 > "Esay of use and great integrations are the things I like the most." --- ## Dialpad Ai Contact Center Profile: [Dialpad Ai Contact Center](https://www.capterra.com/p/300449/Dialpad-Contact-Center/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Dialpad Ai Contact Center software improves customer experience and agent effectiveness, resulting in better conversations. #### Pros and cons based on reviews Not available #### Starting price Starting price: $80.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Call Recording: Available - Call Monitoring: Not available - Call Logging: Not available - Reporting/Analytics: Not available - Call Routing: Available - Caller ID: Not available - Call Transfer: Not available - Queue Management: Not available - Contact Management: Not available - IVR: Not available - Call Scripting: Not available - Dashboard: Available ### Gallery tab --- ## DialedIn CCaaS Rating: 4.8 out of 5 (325 reviews) Profile: [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible navigation - Comprehensive feature set Cons: - Occasional technical disruptions #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Call Center Management: 4.8 rating - Computer Telephony Integration: 4.8 rating - Auto-Dialer: 4.9 rating - Automatic Call Distribution: 4.7 rating #### Lowest rated features - IVR: 3.0 rating - Manual Dialer: 4.3 rating - Reporting/Analytics: 4.5 rating - Alerts/Escalation: 4.0 rating #### Feature-related review snippet Reviewer: Brandon M. Reviewer details: Insurance, 51-200 employees Published: September 23, 2024 > "The attractiveness is easy on the eyes and makes it easier to navigate efficiently through the app." ### Gallery tab Ease of use: 4.8 out of 5 (325 reviews) #### Related review snippet Reviewer: Aja Nurse J. Reviewer details: Telecommunications, 501-1,000 employees Published: March 6, 2026 > "I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times." ### Integrations tab DialedIn CCaaS connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/29589/CallCenterNOW/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 5.0 rating - Zoho CRM: 4.3 rating - HubSpot Marketing Hub: 4.5 rating - Zapier: 4.7 rating - HubSpot Sales Hub: 4.5 rating - SugarCRM: 3.8 rating - HubSpot Service Hub: 4.4 rating - HubSpot Content Hub: 4.6 rating - Oracle CRM On Demand: 4.4 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Aircall Rating: 4.2 out of 5 (463 reviews) Profile: [Aircall](https://www.capterra.com/p/184709/Aircall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered call center software for customer-centric teams. Easily integrate with 250+ CRMs and other business tools to grow your busin #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Extensive CRM and app integrations Cons: - Frequent bugs and technical glitches - Disruptions in call management #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Recording: 4.5 rating - Call Monitoring: 4.5 rating - Call Logging: 4.5 rating - Call Center Management: 4.3 rating #### Lowest rated features - Automatic Call Distribution: 4.0 rating - Computer Telephony Integration: 4.2 rating - Call Transfer: 3.9 rating - Call Routing: 4.2 rating #### Feature-related review snippet Reviewer: Anthony Q. Reviewer details: Computer Software, 11-50 employees Published: March 11, 2025 > "The Aircall user interface was very simple and pleasing to look at." ### Gallery tab Ease of use: 4.5 out of 5 (463 reviews) #### Related review snippet Reviewer: Louis S. Reviewer details: Real Estate, 51-200 employees Published: May 25, 2026 > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model." ### Integrations tab Aircall connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/184709/Aircall/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating - BigCommerce: 4.4 rating - Kommo: 4.4 rating - JobAdder: 4.4 rating - Gorgias: 4.6 rating - FLG: 4.9 rating #### Integrations-related review snippet Reviewer: Marvin S. Reviewer details: Computer Software, 11-50 employees Published: April 28, 2026 > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." --- ## Zendesk Suite Rating: 4.4 out of 5 (4,086 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk offers a fully integrated call center built right into its support platform. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Logging: 4.5 rating - Call Recording: 4.5 rating - Call Center Management: 4.7 rating - Call Monitoring: 4.5 rating #### Lowest rated features - Automatic Call Distribution: 4.3 rating - Call Routing: 4.4 rating - Contact Management: 4.4 rating - Reporting/Analytics: 4.5 rating #### Feature-related review snippet Reviewer: Ifra S. Reviewer details: Information Technology and Services, 11-50 employees Published: December 22, 2025 > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." ### Gallery tab Ease of use: 4.3 out of 5 (4,086 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: kauser M. Reviewer details: Textiles, 10,001+ employees Published: July 17, 2024 > "Its administrative features are unparalleled, and the option to integrate an internal knowledge base benefits both our agents and our clients." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Center Management: 4.6 rating - Call Logging: 4.5 rating - Call Recording: 4.5 rating - Call Monitoring: 4.5 rating #### Lowest rated features - Automatic Call Distribution: 4.2 rating - Call Routing: 4.5 rating - Caller ID: 4.5 rating - Activity Tracking: 4.3 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## CallTools Rating: 4.8 out of 5 (156 reviews) Profile: [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Unlimited Minutes on Predictive , Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Call Recording: 5.0 rating - Call Logging: 4.9 rating - Call Monitoring: 5.0 rating #### Lowest rated features - Computer Telephony Integration: 4.0 rating - Reporting/Analytics: 4.6 rating - Call Routing: 4.9 rating - Predictive Dialer: 4.9 rating #### Feature-related review snippet Reviewer: Jason K. Reviewer details: Oil & Energy, 1-10 employees Published: January 12, 2024 > "What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs." ### Gallery tab Ease of use: 4.7 out of 5 (156 reviews) #### Related review snippet Reviewer: Sean S. Reviewer details: Financial Services, 51-200 employees Published: March 11, 2026 > "Value, Call Dialer, Team, account management, secure system, customer support team is great, data management capabilities are second nature to none" ### Integrations tab CallTools connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/149510/Call-Center-Software/#integrations) #### Most popular integrations - Zoho CRM: 4.3 rating - Shopify: 4.5 rating - Zendesk Suite: 4.4 rating - Pipedrive: 4.5 rating - Keap: 4.1 rating - SugarCRM: 3.8 rating #### Integrations-related review snippet Reviewer: Rita M. Reviewer details: Insurance, 1-10 employees Published: August 27, 2024 > "sensitive content hidden] at sales and [sensitive content hidden] at integrations have been very supportive." --- ## Zoho Voice Rating: 4.0 out of 5 (46 reviews) Profile: [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Simplify and manage customer interactions anywhere, anytime, and via any channel over the internet with Zoho Voice Contact Center. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.2 out of 5 - Features: 3.7 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $34.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Recording: 4.2 rating - Call Logging: 4.0 rating - Call Reporting: 4.3 rating - Automatic Call Distribution: 4.0 rating #### Lowest rated features - Voice Mail: 3.6 rating - Call Monitoring: 3.5 rating - Call Center Management: 3.9 rating - CRM: 3.3 rating ### Gallery tab Ease of use: 4.2 out of 5 (46 reviews) #### Related review snippet Reviewer: Ignacio G. Reviewer details: Computer Software, 1-10 employees Published: October 24, 2024 > "Great integration with zoho products for direct click botton calls." ### Integrations tab Zoho Voice connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/251900/Zoho-Voice/#integrations) #### Most popular integrations - Zoho CRM: 3.5 rating - Zoho Desk: 3.5 rating - Zoho Recruit: 4.0 rating - Zoho Meeting: 4.6 rating - Bigin by Zoho CRM: 4.0 rating - Zoho One: 4.0 rating #### Integrations-related review snippet Reviewer: Ignacio G. Reviewer details: Computer Software, 1-10 employees Published: October 24, 2024 > "Great integration with zoho products for direct click botton calls." --- ## VirtualPBX Rating: 4.7 out of 5 (38 reviews) Profile: [VirtualPBX](https://www.capterra.com/p/149117/Business-VoIP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? VirtualPBX is radically simple: one plan, no contracts, at just $15/user/mo, plus real U.S.-based expert support—not a runaround. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Contact Management: 5.0 rating - Call Monitoring: 4.0 rating - Call Center Management: 3.5 rating - Third-Party Integrations: 5.0 rating #### Lowest rated features - Call Logging: 3.0 rating - Call Recording: 3.0 rating - Computer Telephony Integration: 3.0 rating - Performance Management: 3.0 rating #### Feature-related review snippet Reviewer: Desmond W. Reviewer details: Transportation/Trucking/Railroad, 1-10 employees Published: May 20, 2026 > "The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. " ### Gallery tab Ease of use: 4.4 out of 5 (38 reviews) #### Related review snippet Reviewer: Desmond W. Reviewer details: Transportation/Trucking/Railroad, 1-10 employees Published: May 20, 2026 > "The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. " ### Integrations tab VirtualPBX connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/149117/Business-VoIP/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Dropbox: 4.5 rating - Asana: 4.5 rating - Gmail: 4.8 rating - Google Sheets: 4.7 rating #### Integrations-related review snippet Reviewer: Desmond W. Reviewer details: Transportation/Trucking/Railroad, 1-10 employees Published: May 20, 2026 > "The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. " --- ## Webex Suite Rating: 4.4 out of 5 (7,404 reviews) Profile: [Webex Suite](https://www.capterra.com/p/237272/Webex/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Robust video conferencing features - Unified business communication hub Cons: - Frequent technical glitches - Audio reliability and mute challenges #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 4.7 rating - Call Recording: 4.7 rating - Call Center Management: 4.6 rating - Computer Telephony Integration: 4.5 rating #### Lowest rated features - Automatic Call Distribution: 4.2 rating - Reporting/Analytics: 4.3 rating - Call Tracking: 3.0 rating - Multi-Channel Communication: 4.5 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Facilities Services, 10,001+ employees Published: July 31, 2025 > "The hardware is robust, with intuitive controls for users unfamiliar with the system." ### Gallery tab Ease of use: 4.3 out of 5 (7,404 reviews) #### Related review snippet Reviewer: Brian T. Reviewer details: E-Learning, 51-200 employees Published: June 5, 2026 > "Next, not only does this app have traditional landline business phone capabilities, it also offers a texting feature so that you can send and receive text like on a mobile phone or smartphone. " ### Integrations tab Webex Suite connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/237272/Webex/#integrations) #### Most popular integrations - Slack: 4.9 rating - Microsoft Teams: 4.7 rating - GitHub: 4.8 rating - Zendesk Suite: 4.4 rating - Zapier: 4.6 rating - Microsoft Outlook: 4.7 rating #### Integrations-related review snippet Reviewer: Tayo F. Reviewer details: Information Technology and Services, 11-50 employees Published: August 27, 2024 > "The integration with other Cisco tools is also seamless." --- ## Freshdesk Rating: 4.5 out of 5 (3,461 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.5 rating - Call Recording: 4.3 rating - Call Monitoring: 4.4 rating - Reporting/Analytics: 4.4 rating #### Lowest rated features - Alerts/Escalation: 4.3 rating - Call Routing: 4.3 rating - Activity Tracking: 4.3 rating - Computer Telephony Integration: 4.4 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,461 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## Zoho Desk Rating: 4.5 out of 5 (2,213 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Logging: 4.7 rating - Call Recording: 4.6 rating - Call Center Management: 4.7 rating - Call Monitoring: 4.6 rating #### Lowest rated features - Call Transfer: 3.5 rating - Call Routing: 4.4 rating - Automatic Call Distribution: 4.2 rating - Computer Telephony Integration: 4.3 rating #### Feature-related review snippet Reviewer: Matthew B. Reviewer details: Internet, 10,001+ employees Published: July 26, 2023 > "With Zoho One, organizations get access to a suite of useful tools in a unified interface." ### Gallery tab Ease of use: 4.4 out of 5 (2,213 reviews) #### Related review snippet Reviewer: Garcia L. Reviewer details: Printing, 51-200 employees Published: August 8, 2025 > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- ## RingEX Rating: 4.2 out of 5 (1,205 reviews) Profile: [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Complete cloud phone system that is easy to set up and easy to manage. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Streamlined and intuitive platform - Versatile diGital fax features Cons: - Frequent glitches and instability - Unreliable call performance #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Logging: 4.8 rating - Call Recording: 4.8 rating - Call Center Management: 4.6 rating - Call Monitoring: 4.8 rating #### Lowest rated features - Reporting/Analytics: 4.3 rating - Activity Tracking: 4.4 rating - Call Routing: 4.6 rating - Call Tracking: 4.6 rating #### Feature-related review snippet Reviewer: Jonathan B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: October 30, 2025 > "The navigation part of RingEx is very compatible and easy to work through." ### Gallery tab Ease of use: 4.2 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Reneisha H. Reviewer details: Medical Practice, 11-50 employees Published: May 7, 2026 > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams." ### Integrations tab RingEX connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/242188/RingCentral-MVP/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.8 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.4 rating #### Integrations-related review snippet Reviewer: Erica V. Reviewer details: Law Practice, 1-10 employees Published: September 21, 2023 > "It was easy to integrate into our system and no one has experienced any issues thusfar." --- ## Bitrix24 Rating: 4.2 out of 5 (997 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bitrix24 is the world’s leading call center and CRM software. More than 15 million companies use our platform every day. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.1 rating - Reporting/Analytics: 4.4 rating - Chat/Messaging: 4.3 rating - Third-Party Integrations: 4.5 rating #### Lowest rated features - Contact Management: 3.2 rating - Computer Telephony Integration: 3.5 rating - Call Routing: 2.5 rating - Call Logging: 3.9 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (997 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## Nextiva Rating: 4.6 out of 5 (919 reviews) Profile: [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and flexible interface - Comprehensive business communication platform Cons: - Frequent technical glitches and delays - Opaque and restrictive contract terms #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.7 rating - Call Logging: 4.7 rating - Call Monitoring: 4.8 rating - Call Recording: 4.7 rating #### Lowest rated features - Queue Management: 1.0 rating - IVR: 3.0 rating - Reporting/Analytics: 4.5 rating - Computer Telephony Integration: 4.6 rating #### Feature-related review snippet Reviewer: Cade R. Reviewer details: Automotive, 51-200 employees Published: November 10, 2023 > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience. While the pricing might be a consideration for some, the benefits it offers in terms of efficiency, professionalism, and productivity far outweigh the costs." ### Gallery tab Ease of use: 4.5 out of 5 (919 reviews) #### Related review snippet Reviewer: Bob W. Reviewer details: Marketing and Advertising, Self-employed Published: May 28, 2026 > "I contacted support and they changed some things and said wait 45 minutes and it should work." ### Integrations tab Nextiva connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/175788/Nextiva/#integrations) #### Most popular integrations - Google Workspace: 5.0 rating - Microsoft Teams: 4.6 rating - Zoho CRM: 4.0 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.6 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Jason S. Reviewer details: Marketing and Advertising, 1-10 employees Published: December 18, 2025 > "Most integrations worked the first time after they were installed." --- ## Ringover Rating: 4.7 out of 5 (883 reviews) Profile: [Ringover](https://www.capterra.com/p/169627/RingOver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business telephony platform - Effective team collaboration tools Cons: - Occasional performance and speed delays - Connectivity dependent and unstable #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Call Center Management: 4.7 rating - Call Monitoring: 4.7 rating - Call Logging: 4.7 rating #### Lowest rated features - API: 3.5 rating - Call Routing: 4.5 rating - Monitoring: 3.3 rating - Third-Party Integrations: 3.3 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: February 24, 2026 > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." ### Gallery tab Ease of use: 4.8 out of 5 (883 reviews) #### Related review snippet Reviewer: Wouter K. Reviewer details: Media Production, 51-200 employees Published: May 27, 2026 > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." ### Integrations tab Ringover connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.6 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Elliott B. Reviewer details: Staffing and Recruiting, 1-10 employees Published: July 17, 2025 > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." --- ## Salesforce Service Cloud Rating: 4.5 out of 5 (825 reviews) Profile: [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Save time and reduce costs with innovations that reimagine your customer relationships. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Extensive platform customization options - Comprehensive organizational tracking tools Cons: - High cost for small businesses - Frequent glitches and technical errors #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.8 rating - Call Logging: 4.5 rating - Call Monitoring: 4.6 rating - Call Recording: 4.2 rating #### Lowest rated features - Multi-Channel Communication: 3.5 rating - IVR: 3.0 rating - Automatic Call Distribution: 4.4 rating - Performance Management: 3.0 rating #### Feature-related review snippet Reviewer: Tyler T. Reviewer details: Education Management, 1,001-5,000 employees Published: December 20, 2022 > "Overall positive, it does the job in terms of entering time cards and allows me to attach notes where necessary. " ### Gallery tab Ease of use: 4.1 out of 5 (825 reviews) #### Related review snippet Reviewer: Alex L. Reviewer details: Banking, 5,001-10,000 employees Published: October 10, 2025 > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes." ### Integrations tab Salesforce Service Cloud connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/136189/Salesforce/#integrations) #### Most popular integrations - Talkdesk: 4.7 rating - NiCE CXone: 4.2 rating - Salesforce Marketing Cloud: 4.2 rating - Five9: 4.2 rating - Salesforce Platform: 4.8 rating - Quip: 4.4 rating #### Integrations-related review snippet Reviewer: Joshua S. Reviewer details: Hospital & Health Care, 10,001+ employees Published: May 23, 2025 > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend these resources to you in real time based on the cases you create within your interaction." --- ## Talkdesk Rating: 4.5 out of 5 (733 reviews) Profile: [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations - Consistent cloud-based performance Cons: - Frequent connectivity challenges - Unreliable call stability #### Starting price Starting price: $85.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.6 rating - Call Logging: 4.6 rating - Call Monitoring: 4.6 rating - Call Center Management: 4.7 rating #### Lowest rated features - Reporting/Analytics: 3.8 rating - Computer Telephony Integration: 4.2 rating - Interaction Tracking: 4.0 rating - Caller ID: 4.5 rating #### Feature-related review snippet Reviewer: Cheryl Ann C. Reviewer details: Staffing and Recruiting, 5,001-10,000 employees Published: December 14, 2022 > "The interface is so simple, you can learn your way around in a few minutes." ### Gallery tab Ease of use: 4.7 out of 5 (733 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 5,001-10,000 employees Published: April 24, 2026 > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team." ### Integrations tab Talkdesk connects with 43+ software tools. [See all integrations](https://www.capterra.com/p/132852/Talkdesk/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Zoho CRM: 4.3 rating - Zendesk Suite: 4.3 rating - Freshdesk: 4.5 rating - Google Contacts: 4.5 rating - Lime Connect: 4.6 rating #### Integrations-related review snippet Reviewer: EULOGIO A. Reviewer details: Real Estate, 51-200 employees Published: September 18, 2020 > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce." --- ## CallHippo Rating: 4.4 out of 5 (687 reviews) Profile: [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Effortless setup and onboarding - Enhanced business professionalism Cons: - Unclear and costly pricing structure - Complicated refund and cancellation process #### Starting price Starting price: $0.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Logging: 4.6 rating - Call Recording: 4.6 rating - Call Monitoring: 4.5 rating - Call Center Management: 4.5 rating #### Lowest rated features - Call Transfer: 4.1 rating - Reporting/Analytics: 4.3 rating - Computer Telephony Integration: 4.5 rating - Manual Dialer: 3.7 rating #### Feature-related review snippet Reviewer: Ankush D. Reviewer details: Research, 51-200 employees Published: October 2, 2024 > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning curve." ### Gallery tab Ease of use: 4.4 out of 5 (687 reviews) #### Related review snippet Reviewer: Sandeep S. Reviewer details: Insurance, 11-50 employees Published: June 25, 2026 > "Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks." ### Integrations tab CallHippo connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/159578/CallHippo/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 3.6 rating #### Integrations-related review snippet Reviewer: Divy P. Reviewer details: Architecture & Planning, 11-50 employees Published: February 13, 2025 > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." --- ## GoTo Connect Rating: 4.5 out of 5 (669 reviews) Profile: [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Responsive and knowledgeable assistance - Intuitive multi-platform user experience Cons: - Inconsistent call handling features - Confusing and slow billing processes #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.8 rating - Call Logging: 4.6 rating - Call Center Management: 4.8 rating - Voice Mail: 5.0 rating #### Lowest rated features - Reporting/Analytics: 2.0 rating - Queue Management: 4.0 rating - Call Monitoring: 4.2 rating - Automatic Call Distribution: 4.3 rating #### Feature-related review snippet Reviewer: Rosalina M. Reviewer details: Insurance, 1-10 employees Published: March 2, 2023 > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities." ### Gallery tab Ease of use: 4.4 out of 5 (669 reviews) #### Related review snippet Reviewer: LaWanda L. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: January 29, 2026 > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available." ### Integrations tab GoTo Connect connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/163604/GoTo-Connect/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.5 rating - Microsoft Teams: 5.0 rating - Zoho CRM: 4.3 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shanna K. Reviewer details: Legal Services, 11-50 employees Published: March 30, 2021 > "GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. " --- ## ActivTrak Rating: 4.5 out of 5 (591 reviews) Profile: [ActivTrak](https://www.capterra.com/p/135366/ActivTrak/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Optimize call center performance with ActivTrak. Get visibility into how agents work improve customer interactions & boost productivity #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple operation - Comprehensive staff oversight tools Cons: - High and inflexible pricing - User management complications #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 5.0 rating - API: 5.0 rating - Dashboard: 5.0 rating - Monitoring: 5.0 rating #### Lowest rated features - Reporting/Analytics: 4.0 rating - Performance Management: 5.0 rating #### Feature-related review snippet Reviewer: Tyler X. Reviewer details: Import and Export, 501-1,000 employees Published: December 17, 2025 > "I do like the API connections and how simple it is to" ### Gallery tab Ease of use: 4.5 out of 5 (591 reviews) #### Related review snippet Reviewer: Derek D. Reviewer details: Insurance, 51-200 employees Published: April 21, 2026 > "It has provided helpful visibility into employee time and productivity, allowing us to better understand work patterns and have more informed, data-driven conversations with our team." ### Integrations tab ActivTrak connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/135366/ActivTrak/#integrations) #### Most popular integrations - Google Workspace: 4.7 rating - Jira: 4.4 rating - Microsoft Teams: 4.5 rating - monday.com AI Work Platform: 4.6 rating - Zapier: 4.7 rating - Tableau: 4.6 rating - Microsoft Power BI: 4.6 rating - Google Data Studio: 4.5 rating - Lattice: 4.5 rating --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Call Center Management: 4.7 rating - Call Monitoring: 4.5 rating - Call Logging: 4.5 rating #### Lowest rated features - Call Tagging: 3.5 rating - Call Tracking: 4.0 rating - Reporting/Analytics: 4.4 rating - Queue Management: 4.3 rating #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Dialpad Rating: 4.2 out of 5 (569 reviews) Profile: [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Easy to set up, easy to use. Dialpad Support is feature-packed, affordable, secure, reliable, and backed by 24x7 support. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Flexible multi-device calling - Intuitive and simple interface Cons: - Unresponsive customer service - Noticeable call latency issues #### Starting price Starting price: $27.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.4 rating - Call Routing: 4.3 rating - Call Logging: 3.9 rating - Call Center Management: 4.0 rating #### Lowest rated features - Call Monitoring: 4.0 rating - Automatic Call Distribution: 3.8 rating - Third-Party Integrations: 1.0 rating - Chat/Messaging: 3.5 rating #### Feature-related review snippet Reviewer: Skyler G. Reviewer details: Construction, 51-200 employees Published: May 22, 2026 > "Dialpad has a simple UI system and is not overly complex." ### Gallery tab Ease of use: 4.3 out of 5 (569 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." ### Integrations tab Dialpad connects with 57+ software tools. [See all integrations](https://www.capterra.com/p/190976/Dialpad-Sell/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.9 rating - Google Workspace: 5.0 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 5.0 rating - Zendesk Suite: 4.4 rating - Zapier: 4.5 rating #### Integrations-related review snippet Reviewer: Stephanie V. Reviewer details: Real Estate, 51-200 employees Published: July 12, 2021 > "It's easy to use and integrates well with hubspot" --- ## Agile CRM Rating: 4.1 out of 5 (524 reviews) Profile: [Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Integrated marketing automation features - Centralized customer management tools Cons: - Frequent technical glitches and slow fixes - Unreliable and limited email functionality #### Starting price Starting price: $8.99 Pricing details: Per Feature Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.6 rating - Call Recording: 4.5 rating - Call Logging: 4.3 rating - Contact Management: 3.8 rating #### Lowest rated features - Call Monitoring: 4.0 rating - Call Routing: 3.0 rating - Automatic Call Distribution: 4.0 rating - Caller ID: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Hospital & Health Care, 201-500 employees Published: May 23, 2023 > "It offers an intuitive interface, robust customization, advanced reporting, seamless integrations, powerful automation, mobile accessibility, and secure cloud storage." ### Gallery tab Ease of use: 4.0 out of 5 (524 reviews) #### Related review snippet Reviewer: Muadzam S. Reviewer details: Restaurants, 201-500 employees Published: November 20, 2025 > "It provides solid security and lets our team manage leads, tasks, and collaboration from one easy platform." ### Integrations tab Agile CRM connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/135148/Agile-CRM/#integrations) #### Most popular integrations - Shopify: 4.5 rating - Stripe: 4.6 rating - Zapier: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - SendGrid: 4.2 rating - RingCX: 4.2 rating - Wufoo: 4.4 rating - Stripe Billing: 4.7 rating - Plivo: 4.3 rating --- ## Twilio Rating: 4.4 out of 5 (505 reviews) Profile: [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Unified multi-channel communication system - Comprehensive programmable communication tools Cons: - Complicated and frustrating account processes - Slow performance and delays #### Starting price Starting price: $0.01 Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Logging: 4.7 rating - Call Routing: 4.8 rating - Call Center Management: 4.6 rating - Call Recording: 4.4 rating #### Lowest rated features - Reporting/Analytics: 4.5 rating - Computer Telephony Integration: 4.6 rating - Multi-Channel Communication: 4.0 rating - Third-Party Integrations: 4.0 rating #### Feature-related review snippet Reviewer: Roberto B. Reviewer details: Retail, 11-50 employees Published: May 3, 2023 > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user" ### Gallery tab Ease of use: 4.1 out of 5 (505 reviews) #### Related review snippet Reviewer: Bonnie B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 26, 2026 > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." ### Integrations tab Twilio connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.6 rating - Zapier: 4.7 rating - Salesforce Service Cloud: 4.5 rating - SugarCRM: 3.8 rating #### Integrations-related review snippet Reviewer: Shane S. Reviewer details: Information Technology and Services, 1-10 employees Published: June 12, 2025 > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." --- Page 1 of 11 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (510) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Blended Call Center Call Logging Call Monitoring Call Recording Call Routing Call Scripting Call Transfer Caller ID Contact Management CRM Dashboard Generative AI Inbound Call Center IVR Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Reporting/Analytics Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Recording Software](https://www.capterra.com/call-recording-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Speech Analytics Software](https://www.capterra.com/speech-analytics-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Call Center Software that is: [Free](https://www.capterra.com/call-center-software/s/free/) Table of Contents - [Essential call center software buying information](#essential-call-center-software-buying-information) - [What are the most reviewed call center software systems?](#what-are-the-most-reviewed-call-center-software-systems) - [What is call center software?](#what-is-call-center-software) - [Call center software pricing](#call-center-software-pricing) - [Call center software features rated by users](#call-center-software-features-rated-by-users) - [Top call center software benefits identified by users](#top-call-center-software-benefits-identified-by-users) - [Common challenges of call center software identified by users](#common-challenges-of-call-center-software-identified-by-users) - [What is call center software used for?](#what-is-call-center-software-used-for) - [Who uses call center software?](#who-uses-call-center-software) - [Common call center software integrations](#common-call-center-software-integrations) - [Recent trends in call center software](#recent-trends-in-call-center-software) - [Learn more about how call center software can help your business](#learn-more-about-how-call-center-software-can-help-your-business) ## Essential call center software buying information [Call center software](https://www.capterra.com/call-center-software/) automates the process of responding to calls within a call center environment. These calls are typically from a company’s current or potential customers and are related to technical support, sales queries, general inquiries, and more. A wide variety of professionals—including employees in IT and software development, administrative, and customer services—use the software to access call logging, monitoring, routing, recording, and analytics capabilities.  Most call center software products on the market are priced on a “per month” basis, and a typical entry-level pricing plan is around $16 to $175 per month. Premium and advanced system subscriptions commonly cost about $39 to $329 per month.\[[1](#sources)\] If you’re a first-time buyer, start your software search with your budget, number of users, precise use cases, and necessary integrations in mind. Additionally, discuss with stakeholders a list of key questions to ask software providers to determine whether an option fits your needs, such as: - Can this tool integrate with my current systems? - What types of support options does the vendor provide? - Does this tool support speech recognition to help manage incoming calls? - Does this tool monitor wait time for incoming calls that haven’t been routed? - Does this tool offer call scripting to help agents with typical responses for common customer queries? Shep Hyken,\[[2](#sources)\] a customer service thought leader and consultant for companies of all sizes, [recommends asking call center software vendors for a list of clients](https://www.capterra.com/resources/ai-powered-customer-service/) so you can see some of their features in action. “I love to try before I buy,” he explains. “The easiest way to do that is to ask a software vendor what brands are using their technology. Then, shop those brands to get a sense of the experience. At that point, you'll know whether it's the customer-focused software you want to buy.” ## What are the most reviewed call center software systems?  [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) identifies the top call center software solutions based on a proprietary blend of user ratings and popularity, helping small businesses efficiently find the most effective call center solution for their needs.\[[3](#sources)\] Here are the five most-reviewed products in our Capterra Shortlist for this category: **Product** **Overall score** **Popularity score** **Ratings score** [Nextiva](https://www.capterra.com/p/175788/Nextiva/) 100/100 50/50 50/50 [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) 88/100 42/50 46/50 [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) 85/100 39/50 46/50 [CallHippo](https://www.capterra.com/p/159578/CallHippo/) 82/100 35/50 47/50 [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) 71/100 25/50 46/50 These rankings are determined by combining verified user ratings and publicly available web search popularity data:  - **Ratings score:** Relative score of the software based on ratings given by users on Capterra, normalized for number and recency of reviews. - **Popularity score**: Relative popularity of the software based on web search trends and products’ web presence. ## What is call center software?  [Call center software](https://www.capterra.com/call-center-software/) automates the process of receiving and responding to phone calls within a call or contact center. It offers features such as automatic call distribution, incoming call routing, interactive voice response (IVR), and call recording and monitoring to enhance callers’ interactions with agents and assist agents in understanding concerns for quicker resolutions. Call center software tools also provide a reporting and analytics dashboard to analyze performance metrics, including total calls attended, average time per call, abandonment rate, and repeat calls. These insights enable accurate assessment of call center performance to analyze customer-handling strategies and boost customer experience and service.  Capterra covers 636 call center software products, and we published 4,511 reviews from software users in the past year.\[[4](#sources)\] ## Call center software pricing Most call center software products on the market are priced on a “per month” basis, and a typical entry-level pricing plan is around $16 to $175 per month. Premium and advanced system subscriptions commonly cost about $39 to $329 per month.  - Entry-level systems generally include basic features such as click to dial, SMS/text messages, and call mute. - Premium or advanced plans usually provide additional features, including IVR, lifetime call records, role-based access control, and AI-enabled capabilities such as chatbots. Hyken says one of the biggest misconceptions buyers have about AI-powered call center software is that it’s too expensive. While that may have been the case “10 years ago,” he says that it’s now “really inexpensive to the point where even the smallest businesses can afford to invest in the technology." In fact, 47% of call center employees in one of our surveys named cost savings as one of the top benefits of adopting AI-enabled customer service software.\[[5](#sources)\] Our pricing report compares the starting prices and upgrade costs for more than a dozen top-rated call center systems. First-time buyers should be aware that: - Initial setup, integration, training, and data migration are common upfront costs. - Maintenance and customer support are common recurring costs. Many call center platforms offer [free versions](https://www.capterra.com/call-center-software/s/free/) and trials to allow buyers to get an initial feel for their features. However, there are some limitations to take into account when trialing software for free, such as having access to limited features, making it hard to assess the full functionality of the platform.  Regardless of these restrictions, trying the software before buying enables users to gain a practical understanding of the user interface and its general performance. Free trials also allow users to verify the compatibility with existing systems, ensuring smooth integration with [CRM](https://www.capterra.com/customer-relationship-management-software/), databases or other tools. ## Call center software features rated by users All call center software solutions include call center management, computer telephony integration, and automatic call distribution features, and most share a variety of common features such as call monitoring, call recording, and reporting. ### Core call center software features - **Call center management:** Manage all call center activities, including call monitoring, recording, answering, and transfers. 90% rate this feature as critical or highly important.  - **Automatic call distribution:** Distribute, route, and connect customer calls. 75% of reviewers rate this feature as critical or highly important. - **IVR:** Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response. ### Highly rated common call center software features - **Call logging:** Collect essential phone call data, such as the call origin, destination, and length. 86% of reviewers rate this feature as highly important. - **Call monitoring:** Listen to live conversations to train agents or assess their performance. 82% rate this feature as highly important. - **Call recording:** Record phone conversations for quality assurance purposes. 80% of reviewers rate this feature as highly important. - **Reporting/analytics:** View and track pertinent metrics, such as total calls attended, average handle time, and abandonment rate. 79% rate this feature as highly important. - **Call routing:** Send calls to a specific queue based on predetermined criteria. 79% of reviewers rate this feature as highly important. - **Call transfer:** Transfer a live customer call to another agent. - **Caller ID:** Identify a caller’s number and contact information before answering the phone call. - **Contact management:** Manage, organize, and store callers' contact information. - **Queue management:** Monitor wait time and abandonment for incoming requests that have not been routed. ## Top call center software benefits identified by users **Improved customer service:** An inbound call center solution automates data management and collection to eliminate manual errors and save agents time. It also helps create dedicated caller profiles that provide a unified view of historical customer interaction, enabling businesses to offer personalized customer support and services.  _“As a customer assistant this program helped me in managing clients data easily and quickly. When you have a client on the phone you have to be quick in filling the forms with its data to sell a power or gas contract and record a vocal agreement.”_ –Silvia S., self-employed, arts and crafts **Facilitates video meetings:** Call center software that enables video meetings simplifies workflow by consolidating communication tools (calls, chats, video, etc.) in one place, and reduces the need to switch between platforms. Built-in scheduling features allow teams to easily organize and initiate video meetings with both clients and coworkers.  _“From crystal clear voice calls to video conferencing, instant messaging, and screen sharing, we have everything we need to stay connected with clients, partners, and team members.”_ –Ace S., sales channel coordinator, retail **Aids business growth:** Users say call center software plays a role in improving customer service with faster response times and omnichannel support, streamlining operations by automating repetitive tasks, and providing valuable insights through real-time dashboards and analytics to help with business decisions.  _“Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product.”_ –Yogan M., dialler manager, telecommunications ## Common challenges of call center software identified by users It is not uncommon for prospective software buyers to face some challenges when investing in new technologies. When it comes to implementing effective call center software, user reviews most frequently cite performance issues (e.g., the software lags), lead management and pricing related problems as the most common limitations of using the platform. For example, without proper tool training, agents may struggle to effectively manage leads, resulting in missed opportunities and inefficient handling of customer inquiries. Some call center software pricing models can be unclear, with hidden fees for things like additional features, integrations or increased volume calls. Check that the vendor provides thorough training and offers ongoing support to ensure software onboarding. Look for transparent pricing models and fully understand what's included in the plan, including setup fees, additional users, call volume charges, or advanced features. When talking to call center software vendors, you should ask a few questions to help ensure you don't encounter any of the same issues: - How does your software handle large volumes of calls or leads?  - How does your software support lead tracking and management?  - Can leads be scored, tagged, or prioritized based on behavior or other criteria? - What happens if we exceed our call volume or user limits?  - Are there overage fees, and how are they calculated? Over a third (38%) of software buyers also name security concerns as a top challenge when planning investments in new software.\[[6](#sources)\] This is particularly relevant to call center software, given that call centers are crucial sources of data collection. "Customers are concerned that companies are able to glean their information as a result of AI data mining technology,” Hyken explains. “We have to do everything we can to make customers feel comfortable, especially as technology changes at an extremely rapid pace.” Here are some ways to protect customer data in call center software: Beyond regular system updates that address security vulnerabilities, here are three key steps to include in protecting customer data in call center software: 1. Data disposal: Establish clear protocols for securely disposing of customer data, such as shredding physical documents and permanently deleting digital records. Ensure that data is erased using methods that prevent recovery, such as multiple overwrites with secure algorithms. 2. [Multi-factor authentication](https://www.capterra.com/multi-factor-authentication-software/) (MFA): Protect data from hackers and prevent internal users from accessing unauthorized information. MFA can also help businesses comply with relevant data protection regulations like the CCPA, HIPAA, the GDPR, and industry standards such as PCI DSS. 3. Security audits: Ensure that security policies are being followed, employees are taking precautions, and there are no vulnerabilities in the network, especially when handling customer’s personal information. “With new technology, there will always be that risk,” emphasizes Hyken. “So we need to be diligent about protecting our customers’ data and making them feel comfortable.” ## What is call center software used for? Analysis of our extensive call center software reviews highlights the most common use cases: - **Enhancing video meetings:** Features such as virtual backgrounds, real-time language translations, screen sharing, and call recording help enhance the quality of video meetings for both reps and clients. Besides the technical benefits, good audio and video quality helps all participants stay connected and increases engagement.  - **Managing tickets:** Inbound call center software enables businesses to create tickets, set up automatic responses, and track the ticket status online to simplify customer service processes and provide comprehensive documentation. Additionally, ticket automation features help process more tickets per day, saving businesses both time and costs.  - **Managing data:** Data management capabilities allow users to import data, access call history data, and leverage call analytics to get insights to improve training and quality assurance processes. Data management functions are also useful for solving customer issues, as all the required customer data is readily available during calls.  - **Supporting agents:** Features such as calling routing, queuing screens, pop-ups, and note-taking make it easier for agents to focus on the conversation they’re having with a customer. AI-powered tools take this support one step further by, for example, predicting what questions customers might ask and suggesting appropriate responses. ## Who uses call center software? Call center software is used by a wide range of organizations across various industries to manage customer communications efficiently. Customer service departments in retail and e-commerce companies use the software to handle customer inquiries, complaints and support related to products, orders or returns, as well as managing customer interactions regarding online orders, shipping and returns.  Sales and telemarketing teams use call center software for outbound sales calls, lead generation and closing sales deals, and to manage large volumes of outbound calls for marketing campaigns and promotions. Some of the other key types to organizations and industries to use the software include: - **Financial institutions:** Banks, credit card companies and insurance firms use call center software for customer service, managing claims, fraud reporting, and loan inquiries. - **Healthcare providers:** Hospitals, clinics and insurance companies use the software to handle patient inquiries, schedule appointments, and manage claims. - **Government agencies:** Public service organizations use the platform to provide assistance for public services, process applications, and answer citizen queries. - **Travel and hospitality:** Airlines, hotels and travel agencies use call center software to manage bookings, cancellations, customer service, and other travel-related inquiries. - **Help desks and IT support teams:** In large organizations, call center software is used to manage technical support requests from employees. Any business or organization that manages a significant amount of inbound or outbound communications with customers, clients or stakeholders can benefit from using call center software to aid and improve the customer experience. While anyone related to the industries above can likely use inbound call center software, notes from our advisor calls over the past 12 months reveal some of the most common kinds of prospects.\[[7](#sources)\] Common industries to use call center software include those related to insurance, and professional services (at 11% each, respectively), healthcare and medicine (10%) and marketing services (8%). Additionally, the majority (72%) of employees using call center software are found in businesses with one to 49 employees. ## Common call center software integrations Call center software reviewers usually deem the process of integrating the tool with other solutions as intuitive and easy, highlighting the importance of opting for integration-friendly tools. This avoids disrupting existing processes further down the line as business and software needs evolve. We analyzed our extensive reviews database and based on that, we determined the three categories that most often integrate with call center software are [CRM](https://www.capterra.com/customer-relationship-management-software/), [live chat](https://www.capterra.com/live-chat-software/) and [help desk](https://www.capterra.com/help-desk-software/) software.  Based on the conversations our advisors have had with hundreds of prospective call center software buyers, the majority (83%) are looking for an integrated suite only—i.e., a system that doesn’t need to be integrated with other software solutions.  Integrated suites are favored for incorporating various functionalities in a comprehensive solution, but they usually come at a higher cost or lack some customizability. During software evaluation, confirm that your shortlisted provider offers integration support to ensure seamless data flow between the systems. ## Recent trends in call center software [Growing adoption of AI-powered call center technology](https://www.capterra.com/resources/how-ai-benefits-customer-service-operations/): 53% of U.S. employees who work in call centers are already using customer service software with AI features. According to Hyken, “Organizations that are not on board already are going to be playing catch up.” Hyken urges hesitant buyers to view AI as a way to support agents, as well as an opportunity for them to hone their soft skills. “The role of AI is to free your employees to focus on higher level issues,” he says. “If it's supporting the agent who's helping the customer, all the agent needs to do is interpret the information, then take that information and communicate it to the customer in a way the customer understands." **Employee outlook on AI usage in customer service operations is positive:** Despite some of the concerns surrounding customer service technologies, most U.S. employees who work in customer services (61%) believe AI-powered software has positively impacted customers. The future of AI adoption looks relatively promising, as customer service employees believe that 52% of customer inquiries will be managed exclusively by AI (rather than human agents) within the next five years. [Increasing investment in third-party agencies](https://www.capterra.com/resources/how-technology-helps-to-improve-customer-satisfaction/): 52% of U.S. call center employees say their company is either planning on bringing on a partner or considering the option of hiring an agency to handle its service calls. Hyken points to growth as the biggest indicator that your company should take this step, or “the need for more staff than you could hire quickly enough.” Hiring a third-party agency can free up time and resources for your business, allowing staff to focus on core processes. However, you’ll still want to invest in call center software to ensure that agents are following the same protocols and processes as your in-house team. ## Learn more about how call center software can help your business For more information on call center software, check out our catalog and the following articles listed below: - [Inbound vs. Outbound Call Centers: Choose the Right Strategy](https://www.capterra.com/resources/inbound-vs-outbound-call-centers/) - [What is a Call Center?](https://www.capterra.com/resources/what-is-call-center/) - [How to Scale Your Customer Service Operations: A CX Pro’s Roadmap](https://www.capterra.com/resources/ai-powered-customer-service/) Sources 1. **Capterra software pricing data**: Products evaluated for the pricing calculation were taken from our call center software directory. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in our directory that offer them. [Read the complete methodology.](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology) 2. [Shep Hyken](https://www.linkedin.com/in/shephyken/), LinkedIn 3. **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. We featured the products with the most reviews at the time of Capterra Shortlist publication. [Read the complete methodology.](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology) 4. **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. For this report, we analyzed reviews from the past year as of the production date. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology). 5. [As Half of U.S. Businesses Use AI in Customer Service Operations, Their Biggest Obstacle Is Maintaining Consumer Trust](https://www.capterra.com/resources/how-ai-benefits-customer-service-operations/), Capterra 6. **Capterra’s 2024 Tech Trends Survey:** The 2024 Tech Trends Survey was conducted online in July 2023 to understand the timeline, organizational challenges, adoption and budget, vendor research behaviors, ROI expectations, and satisfaction levels for software buyers. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology). 7. **Capterra advisor call notes:** Findings are based on data from telephonic conversations that Capterra’s advisor team had with small-to-midsize businesses seeking call center software tools. For this report, we analyzed phone interactions from the past two years as of the production date. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology). ## 2026 Capterra Shortlist for Call Center ### Get to a better list with verified ratings & reviews Capterra Shortlist charts the highest-rated and most popular software products. Explore, save your progress, and share with colleagues. Want to learn more? [Read full scoring methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology) [ ](https://www.capterra.com/p/169627/RingOver/) ## [Ringover](https://www.capterra.com/p/169627/RingOver/) [ 4.7 (883)](https://www.capterra.com/p/169627/RingOver/reviews/)[View all reviews](https://www.capterra.com/p/169627/RingOver/reviews/) [](https://www.capterra.com/p/169627/RingOver/)Add to compare Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. Overall Score 93/100 Popularity44/50 Rating49/50 Review Breakdown Ease of Use 4.8 Customer Service 4.6 Features 4.7 Value for Money 4.5 Paid plans start at $29.00Per User, Per Month Free Trial Free Version Category features 15/20 Pros and Cons WK Wouter K Media Production, 51 - 200 employeesUsed the software for: I used a free trial. “We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more.“ May 21, 2026 JW Jacque W Hospitality, 2 - 10 employeesUsed the software for: 1-2 years. “The app doesn't allow you to stay logged in, but stop receiving calls.“ January 27, 2026 [Read all 883 reviews→](https://www.capterra.com/p/169627/RingOver/reviews/) [ ](https://www.capterra.com/p/159578/CallHippo/) ## [CallHippo](https://www.capterra.com/p/159578/CallHippo/) [ 4.4 (687)](https://www.capterra.com/p/159578/CallHippo/reviews/)[View all reviews](https://www.capterra.com/p/159578/CallHippo/reviews/) [](https://www.capterra.com/p/159578/CallHippo/)Add to compare Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. Overall Score 90/100 Popularity42/50 Rating48/50 Review Breakdown Ease of Use 4.4 Customer Service 4.6 Features 4.3 Value for Money 4.2 Paid plans start at Not provided by the vendor Category features 16/20 Pros and Cons SS Sandeep S Insurance, 11 - 50 employeesUsed the software for: 1-2 years. “Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks.“ June 24, 2026 SS Sandeep S Insurance, 11 - 50 employeesUsed the software for: 1-2 years. “At times, call quality and connectivity depended heavily on internet stability, leading to occasional delays or disruptions.“ June 24, 2026 [Read all 687 reviews→](https://www.capterra.com/p/159578/CallHippo/reviews/) [ ](https://www.capterra.com/p/102188/LiveAgent/) [ 4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) Add to compare Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial. Overall Score 87/100 Popularity40/50 Rating47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.7 Features 4.6 Value for Money 4.6 Paid plans start at $15.00Per User, Per Month Free Trial Free Version Category features 12/20 Pros and Cons Jacopo R Information Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner.“ May 3, 2026 LD Lukáš D Security and Investigations, 11 - 50 employeesUsed the software for: More than 2 years. “However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution.“ April 30, 2026 [Read all 1,787 reviews→](https://www.capterra.com/p/102188/LiveAgent/reviews/) [ ](https://www.capterra.com/p/158704/3CX/) [ 4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/)[View all reviews](https://www.capterra.com/p/158704/3CX/reviews/) Add to compare 3CX is an all in one call center solution for calls & chats. Includes advanced call queues, reporting, recording, and CRM integration Overall Score 86/100 Popularity42/50 Rating44/50 Review Breakdown Ease of Use 4.4 Customer Service 4.1 Features 4.4 Value for Money 4.3 Paid plans start at $350.00Flat Rate, Per Year Free Trial Free Version Category features 18/20 Pros and Cons MM Mohammed M Construction, 11 - 50 employeesUsed the software for: 1-2 years. “Overall it’s very reliable and gives you all in one connection and helps you in executing the communication smoothly.“ June 30, 2026 Rena D Accounting, 2 - 10 employeesUsed the software for: Less than 6 months. “Also, maybe more detailed instructions from the very beginning would be great, because the initial set up instructions are vague and can be frustrating.“ March 28, 2026 [Read all 467 reviews→](https://www.capterra.com/p/158704/3CX/reviews/) [ ](https://www.capterra.com/p/149279/CallHub/) ## [CallHub](https://www.capterra.com/p/149279/CallHub/) [ 4.4 (249)](https://www.capterra.com/p/149279/CallHub/reviews/)[View all reviews](https://www.capterra.com/p/149279/CallHub/reviews/) [](https://www.capterra.com/p/149279/CallHub/)Add to compare Cloud call center with dialers, AI sentiment analysis, inbound calling, spam shield, and branching scripts. Overall Score 86/100 Popularity40/50 Rating46/50 Review Breakdown Ease of Use 4.4 Customer Service 4.2 Features 4.3 Value for Money 4.3 Paid plans start at Not provided by the vendor Category features 16/20 Pros and Cons EV Emiliano V Political Organization, 11 - 50 employeesUsed the software for: Less than 6 months. “The company I work for switched over to call hub from another service and it has been a much better and intuitive user experience especially for patch calls“ March 7, 2025 BP Brenda P Non-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I don't believe I've disliked something about callhub but it could be nice to have integrated forms for creating surveys and events.“ March 19, 2026 [Read all 249 reviews→](https://www.capterra.com/p/149279/CallHub/reviews/) [ ](https://www.capterra.com/p/184709/Aircall/) [ 4.2 (463)](https://www.capterra.com/p/184709/Aircall/reviews/)[View all reviews](https://www.capterra.com/p/184709/Aircall/reviews/) Add to compare AI-powered call center software for customer-centric teams. Easily integrate with 250+ CRMs and other business tools to grow your busin Overall Score 85/100 Popularity42/50 Rating43/50 Review Breakdown Ease of Use 4.5 Customer Service 4.1 Features 4.1 Value for Money 4.0 Paid plans start at $40.00Flat Rate, Per Month Free Trial Free Version Category features 17/20 Pros and Cons Ls Louis s Real Estate, 51 - 200 employeesUsed the software for: More than 2 years. “It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model.“ May 22, 2026 BM Brian M Oil & Energy, 2 - 10 employeesUsed the software for: Less than 6 months. “Pipedrive integration not as advertised.“ April 9, 2026 [Read all 463 reviews→](https://www.capterra.com/p/184709/Aircall/reviews/) [ ](https://www.capterra.com/p/149510/Call-Center-Software/) [ 4.8 (156)](https://www.capterra.com/p/149510/Call-Center-Software/reviews/)[View all reviews](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) Add to compare Unlimited Minutes on Predictive , Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Overall Score 85/100 Popularity36/50 Rating49/50 Review Breakdown Ease of Use 4.7 Customer Service 4.8 Features 4.8 Value for Money 4.8 Paid plans start at Not provided by the vendor Category features 18/20 Pros and Cons Jeremy C Automotive, 11 - 50 employeesUsed the software for: 6-12 months. “CallTools is a must if you need a software with a real-time support.“ May 6, 2026 EP Elad P Real Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform feels a bit dated, especially the interface.“ January 2, 2026 [Read all 156 reviews→](https://www.capterra.com/p/149510/Call-Center-Software/reviews/) [ ](https://www.capterra.com/p/157853/JustCall/) ## [JustCall](https://www.capterra.com/p/157853/JustCall/) [ 4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)[View all reviews](https://www.capterra.com/p/157853/JustCall/reviews/) [](https://www.capterra.com/p/157853/JustCall/)Add to compare AI-powered contact center software with smart routing, 24/7 AI Voice Agents, omnichannel messaging, and deep CRM integrations. Overall Score 84/100 Popularity40/50 Rating44/50 Review Breakdown Ease of Use 4.3 Customer Service 4.1 Features 4.1 Value for Money 4.1 Paid plans start at $29.00Per User, Per Month Free Trial Free Version Category features 18/20 Pros and Cons Jk John k Information Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift.“ February 17, 2026 Drew H Accounting, Self-employedUsed the software for: Less than 6 months. “The compliance process was overly lengthy and burdensome, taking over a month without resulting in service activation.“ April 10, 2026 [Read all 224 reviews→](https://www.capterra.com/p/157853/JustCall/reviews/) [ ](https://www.capterra.com/p/156125/Phonexa/) ## [Phonexa](https://www.capterra.com/p/156125/Phonexa/) [ 5.0 (75)](https://www.capterra.com/p/156125/Phonexa/reviews/)[View all reviews](https://www.capterra.com/p/156125/Phonexa/reviews/) [](https://www.capterra.com/p/156125/Phonexa/)Add to compare Cloud PBX utilizes a smart IVR system and other features to show users their caller journeys and generate call and agent scoring. Overall Score 78/100 Popularity29/50 Rating49/50 Review Breakdown Ease of Use 4.7 Customer Service 5.0 Features 4.9 Value for Money 4.8 Paid plans start at Not provided by the vendor Category features 10/20 Pros and Cons GP GEORGINA P Consumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Its robust call tracking features, customizable interface and scalability make it an excellent choice for our businesses looking to optimize our job easy..“ February 26, 2025 NA Neil A Consumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “I wouldn't like to dive into this without some human support back up, the system isn't intuitive enough to drop in and hit the ground running using just the interface and the knowledge base.“ March 26, 2025 [Read all 75 reviews→](https://www.capterra.com/p/156125/Phonexa/reviews/) Need a Little Help? Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes. [ ](https://www.capterra.com/p/251900/Zoho-Voice/) [ 4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/)[View all reviews](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Add to compare Simplify and manage customer interactions anywhere, anytime, and via any channel over the internet with Zoho Voice Contact Center. Overall Score 78/100 Popularity35/50 Rating43/50 Review Breakdown Ease of Use 4.2 Customer Service 4.2 Features 3.7 Value for Money 3.8 Paid plans start at $34.00Per User, Per Month Free Trial Free Version Category features 15/20 Pros and Cons JM Jessica M Hospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “In the beginning we struggled with quality, but customer service consistent throughout and they improved quickly!“ November 22, 2024 JM Jessica M Hospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “Limited API - separation from zoho one - but the worst part is telephony agents not being able to access the main line voicemail!“ November 22, 2024 [Read all 46 reviews→](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) [ ](https://www.capterra.com/p/29589/CallCenterNOW/) [ 4.8 (325)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)[View all reviews](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Add to compare DialedIn call center software automates and optimizes operations with seamless integration and flexible pricing for every business. Overall Score 74/100 Popularity24/50 Rating50/50 Review Breakdown Ease of Use 4.8 Customer Service 4.8 Features 4.7 Value for Money 4.7 Paid plans start at $25.00Per User, Per Month Free Trial Free Version Category features 18/20 Pros and Cons JN Jennifer N Telecommunications, 51 - 200 employeesUsed the software for: Less than 6 months. “It keeps calls moving, provides clear real‑time metrics, and simplifies daily workflow.“ May 14, 2026 JL JoAnn L Insurance, 51 - 200 employeesUsed the software for: Less than 6 months. “That does affect you when you are trying to reach your quota restarting could cost you a few minutes of your day not that big of a deal just a slight inconvenient.“ March 6, 2026 [Read all 325 reviews→](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) [ ](https://www.capterra.com/p/219046/Squaretalk-Matrix/) ## [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [ 4.9 (106)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/)[View all reviews](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) [](https://www.capterra.com/p/219046/Squaretalk-Matrix/)Add to compare Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization Overall Score 73/100 Popularity24/50 Rating49/50 Review Breakdown Ease of Use 4.8 Customer Service 4.9 Features 4.7 Value for Money 4.7 Paid plans start at $25.00Per User, Per Month Free Trial Free Version Category features 13/20 Pros and Cons Radhika M Information Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “The system remains stable and calls are correctly routed from the first ring during busy times.“ June 22, 2026 TAQY N Information Services, 2 - 10 employeesUsed the software for: 1-2 years. “We used to struggle with both overstaffing and understaffing, which impacted costs and customer experience.“ April 22, 2026 [Read all 106 reviews→](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) [ ](https://www.capterra.com/p/162502/VoIPstudio/) ## [VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/) [ 4.7 (55)](https://www.capterra.com/p/162502/VoIPstudio/reviews/)[View all reviews](https://www.capterra.com/p/162502/VoIPstudio/reviews/) [](https://www.capterra.com/p/162502/VoIPstudio/)Add to compare International award-winning Cloud PBX service with full Call Center capabilities, perfect for small and medium-sized businesses. Overall Score 73/100 Popularity26/50 Rating47/50 Review Breakdown Ease of Use 4.6 Customer Service 4.6 Features 4.4 Value for Money 4.7 Paid plans start at $6.00Flat Rate, Per Month Free Trial Free Version Category features 12/20 Pros and Cons MJ Marko J Information Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Simplicity, easy setup and wide range of numbers available all over Europe.“ April 2, 2025 Jean Faya K Accounting, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Sometimes the application freezes for unknown reasons.“ November 14, 2022 [Read all 55 reviews→](https://www.capterra.com/p/162502/VoIPstudio/reviews/) [ ](https://www.capterra.com/p/135636/Kixie-PowerCall/) ## [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) [ 4.6 (295)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/)[View all reviews](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) [](https://www.capterra.com/p/135636/Kixie-PowerCall/)Add to compare Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. Overall Score 71/100 Popularity26/50 Rating45/50 Review Breakdown Ease of Use 4.7 Customer Service 4.7 Features 4.6 Value for Money 4.6 Paid plans start at Not provided by the vendor Category features 18/20 Pros and Cons Jordan V Insurance, 10,001+ employeesUsed the software for: More than 2 years. “I also like that it automatically changes the number every time you make an outgoing call to prospects with ConnectionBoost.“ May 15, 2026 CD Cindy D Marketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Sales and support team; trying to get help in general; trying to get ahold of your designated sales rep; having to chase down help which resulted in NOTHING AT ALL because what help??“ May 30, 2026 [Read all 295 reviews→](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) [ ](https://www.capterra.com/p/159047/Vonage-Business/) ## [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) [ 4.0 (321)](https://www.capterra.com/p/159047/Vonage-Business/reviews/)[View all reviews](https://www.capterra.com/p/159047/Vonage-Business/reviews/) [](https://www.capterra.com/p/159047/Vonage-Business/)Add to compare Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critical features. Overall Score 69/100 Popularity26/50 Rating43/50 Review Breakdown Ease of Use 4.1 Customer Service 3.7 Features 4.0 Value for Money 3.8 Paid plans start at $19.99Other, Per Month Free Trial Free Version Category features 13/20 Pros and Cons ID Isaac D Import and Export, 501 - 1,000 employeesUsed the software for: 1-2 years. “There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job done well.“ June 25, 2025 MW Melissa W Veterinary, 11 - 50 employeesUsed the software for: More than 2 years. “I'd say our experience was lacking at best, we didn't have adequate support and had many dropped calls.“ June 27, 2026 [Read all 321 reviews→](https://www.capterra.com/p/159047/Vonage-Business/reviews/) [ ](https://www.capterra.com/p/246510/ContactNow/) ## [8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) [ 4.3 (47)](https://www.capterra.com/p/246510/ContactNow/reviews/)[View all reviews](https://www.capterra.com/p/246510/ContactNow/reviews/) [](https://www.capterra.com/p/246510/ContactNow/)Add to compare 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA. Overall Score 67/100 Popularity21/50 Rating46/50 Review Breakdown Ease of Use 4.4 Customer Service 4.0 Features 4.2 Value for Money 4.2 Paid plans start at Not provided by the vendor Category features 12/20 Pros and Cons Maria X. B Government Administration, 501 - 1,000 employeesUsed the software for: More than 2 years. “x8 has a number of apps that integrate well with the contact center.“ January 23, 2026 JM Jacqueline M Hospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “The help desk calls take too long to get the appropriate help needed.“ November 9, 2023 [Read all 47 reviews→](https://www.capterra.com/p/246510/ContactNow/reviews/) [View all Call Center Software](#all-products) Most Popular Popularity Score Popular Highly Rated Ratings Score Highest Rated To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence. Date published:January 5, 2026