# Page 2 | Best Call Center Software 2026 | Capterra > Page 2 - Find the top Call Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-center-software --- # Best Call Center Software - Page 2 [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more about NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Easy to set up, easy to use. Dialpad Support is feature-packed, affordable, secure, reliable, and backed by 24x7 support. [Learn more about Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) [4.1 (524)](https://www.capterra.com/p/135148/Agile-CRM/reviews/) Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. [Learn more about Agile CRM](https://www.capterra.com/p/135148/Agile-CRM/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) [4.4 (502)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution. [Learn more about Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) [4.5 (498)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) HubSpot Sales Hub is AI-powered software that helps businesses manage leads, automate sales, and analyze data to boost revenue. [Learn more about HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 82% recommend this product [## Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (481)](https://www.capterra.com/p/132405/Five9/reviews/) Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. [Learn more about Five9](https://www.capterra.com/p/132405/Five9/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Get more calls answered with Convoso Ignite™ for 20+ seat teams—AI-powered dialing with real-time DID scoring. Book a demo today. [Learn more about Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) [4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critical features. [Learn more about Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (293)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. [Learn more about Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 88% recommend this product [## MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) [4.2 (283)](https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews/) MiVoice Business is a flexible, secure, and scalable unified communications, collaboration, and contact center solution.  [Learn more about MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) CloudTalk is an AI-powered, cloud-based call center software for sales & customer service teams. Start your FREE 14-day trial today!  [Learn more about CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy. [Learn more about Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. [Learn more about Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) [4.6 (255)](https://www.capterra.com/p/152924/Customer-Frontlines/reviews/) Improve customer satisfaction and reduce costs with the world's most advanced, AI-driven platform for contact centers. [Learn more about XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 82% recommend this product [## RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) [4.2 (255)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/) RingCX is an AI-powered contact center: simple to use and easy to deploy. [Learn more about RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CallHub](https://www.capterra.com/p/149279/CallHub/) [4.4 (249)](https://www.capterra.com/p/149279/CallHub/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) Cloud call center with dialers, AI sentiment analysis, inbound calling, spam shield, and branching scripts. [Learn more about CallHub](https://www.capterra.com/p/149279/CallHub/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. [Learn more about Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Wildix](https://www.capterra.com/p/218251/Wildix/) [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations. [Learn more about Wildix](https://www.capterra.com/p/218251/Wildix/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 88% recommend this product [## PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) [4.8 (176)](https://www.capterra.com/p/134672/PhoneBurner/reviews/) The OUTBOUND CALL CENTER platform built for high connect rates. Powering millions of conversations, averaging 10%+ call answer rates. [Learn more about PhoneBurner](https://www.capterra.com/p/134672/PhoneBurner/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 87% recommend this product [## LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) [4.6 (163)](https://www.capterra.com/p/161344/LogMeIn-Rescue/reviews/) Premium enterprise remote support software: secure, reliable, and AI-powered for IT and customer support teams. [Learn more about LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 80% recommend this product [## TenFold](https://www.capterra.com/p/144586/Tenfold/) [4.7 (143)](https://www.capterra.com/p/144586/Tenfold/reviews/) CTI for Sales & Contact Center - Improve Customer Experience & Productivity [Learn more about TenFold](https://www.capterra.com/p/144586/Tenfold/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 89% recommend this product [## Readymode](https://www.capterra.com/p/136728/Readymode/) [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Readymode is a cloud-based, customer engagement platform that helps you dial smarter, connect faster and increase your connect rates.  [Learn more about Readymode](https://www.capterra.com/p/136728/Readymode/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 89% recommend this product [## UJET](https://www.capterra.com/p/164070/UJET/) [4.6 (140)](https://www.capterra.com/p/164070/UJET/reviews/) UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. [Learn more about UJET](https://www.capterra.com/p/164070/UJET/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 91% recommend this product [## Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) Gladly unifies voice, IVR, and AI into one seamless platform built to modernize call centers and drive loyalty at scale. [Learn more about Gladly](https://www.capterra.com/p/156723/Gladly/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 91% recommend this product [## Acefone](https://www.capterra.com/p/264770/Acefone/) [4.6 (135)](https://www.capterra.com/p/264770/Acefone/reviews/) No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.  [Learn more about Acefone](https://www.capterra.com/p/264770/Acefone/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 81% recommend this product [## XCALLY](https://www.capterra.com/p/136894/XCALLY/) [4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/) Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. [Learn more about XCALLY](https://www.capterra.com/p/136894/XCALLY/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 98% recommend this product [## LoopUp](https://www.capterra.com/p/168543/LoopUp/) [4.6 (126)](https://www.capterra.com/p/168543/LoopUp/reviews/) LoopUp gives multinationals one global provider for Teams Calling, simplifying management and support worldwide. [Learn more about LoopUp](https://www.capterra.com/p/168543/LoopUp/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 83% recommend this product [## Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) [4.5 (112)](https://www.capterra.com/p/145004/Nextiva-Call-Center/reviews/) Nextiva is contact center software using AI to boost agent productivity, grow customer loyalty, and unify the customer experience. [Learn more about Nextiva Contact Center](https://www.capterra.com/p/145004/Nextiva-Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 86% recommend this product [## Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) [3.7 (109)](https://www.capterra.com/p/249548/Mango-Voice/reviews/) Mango Voice is an enterprise-grade VoIP phone system based in the cloud. [Learn more about Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/) [4.8 (108)](https://www.capterra.com/p/148791/PrimoDialler/reviews/) Based in the UK, our hosted dialler can help grow your call centre by increasing sales, productivity and conversions. [Learn more about Primo Dialler](https://www.capterra.com/p/148791/PrimoDialler/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 92% recommend this product [## ZIWO](https://www.capterra.com/p/171265/ZIWO/) [4.7 (108)](https://www.capterra.com/p/171265/ZIWO/reviews/) Cloud Contact Center Solution deployed instantly with CRM plugins, full API access, and agent connectivity.  [Learn more about ZIWO](https://www.capterra.com/p/171265/ZIWO/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 90% recommend this product [## Bria](https://www.capterra.com/p/158718/Bria/) [4.3 (106)](https://www.capterra.com/p/158718/Bria/reviews/) VoIP platform that offers softphone solutions, team messaging, and management tools for unified communications of call centres. [Learn more about Bria](https://www.capterra.com/p/158718/Bria/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Toky](https://www.capterra.com/p/156115/Toky/) [4.2 (106)](https://www.capterra.com/p/156115/Toky/reviews/) Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more [Learn more about Toky](https://www.capterra.com/p/156115/Toky/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Bright Pattern](https://www.capterra.com/p/130369/Bright-Pattern/) [4.8 (104)](https://www.capterra.com/p/130369/Bright-Pattern/reviews/) Leading provider of AI-powered omnichannel cloud contact center software. [Learn more about Bright Pattern](https://www.capterra.com/p/130369/Bright-Pattern/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 91% recommend this product [## Glassix](https://www.capterra.com/p/10011687/Glassix/) [5.0 (103)](https://www.capterra.com/p/10011687/Glassix/reviews/) Glassix is an AI-powered messaging platform that keeps your customer conversations connected across digital channels - Powered by GPT-4 [Learn more about Glassix](https://www.capterra.com/p/10011687/Glassix/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 95% recommend this product [## Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.9 (102)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization [Learn more about Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 93% recommend this product [## wolkvox](https://www.capterra.com/p/193276/wolkvox/) [4.6 (100)](https://www.capterra.com/p/193276/wolkvox/reviews/) Set up a call center with customized IVRs, agents with up to 10 simultaneous interactions, access to analytics and call recording. [Learn more about wolkvox](https://www.capterra.com/p/193276/wolkvox/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics 94% recommend this product [## Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/) [4.3 (100)](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/reviews/) Dialogue management tool that lets businesses engage with customers across communication channels, keeping record of past conversations [Learn more about Anywhere365](https://www.capterra.com/p/142137/Anywhere365-for-Skype-Business/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Ameyo](https://www.capterra.com/p/85852/Ameyo/) [4.2 (100)](https://www.capterra.com/p/85852/Ameyo/reviews/) Ameyo Voice to help you connect with your customers. Experience unmatched call quality, intelligent routing and advanced voice features [Learn more about Ameyo](https://www.capterra.com/p/85852/Ameyo/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## fonio.ai](https://www.capterra.com/p/10025797/fonio-ai/) [4.9 (98)](https://www.capterra.com/p/10025797/fonio-ai/reviews/) Fonio.ai is an AI phone agent that conducts conversations in a human-like manner, supporting businesses with customer service & more. [Learn more about fonio.ai](https://www.capterra.com/p/10025797/fonio-ai/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## InfoFlo](https://www.capterra.com/p/96628/InfoFlo/) [4.5 (97)](https://www.capterra.com/p/96628/InfoFlo/reviews/) We think VoIP pricing should be simple. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. [Learn more about InfoFlo](https://www.capterra.com/p/96628/InfoFlo/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Fullfree](https://www.capterra.com/p/10003597/Fullfree/) [4.6 (96)](https://www.capterra.com/p/10003597/Fullfree/reviews/) CRM system that helps organizations manage members and lets users set table types, items, hierarchies, associations, and reports. [Learn more about Fullfree](https://www.capterra.com/p/10003597/Fullfree/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (95)](https://www.capterra.com/p/156136/HODUCC/reviews/) Predictive Dialer Software for inbound and outbound calls management. Key Features: Predictive Dialer, Auto Dialer, ACD, & many more. [Learn more about HoduCC](https://www.capterra.com/p/156136/HODUCC/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Zingtree](https://www.capterra.com/p/137736/Zingtree/) [4.4 (95)](https://www.capterra.com/p/137736/Zingtree/reviews/) Interactive agent scripting for call centers and live support teams, including powerful CRM integrations and complete analytics. [Learn more about Zingtree](https://www.capterra.com/p/137736/Zingtree/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## MightyCall](https://www.capterra.com/p/135394/MightyCall/) [3.8 (95)](https://www.capterra.com/p/135394/MightyCall/reviews/) MightyCall is a flexible & scalable cloud-based call center solution designed specifically
for small & mid-sized businesses. [Learn more about MightyCall](https://www.capterra.com/p/135394/MightyCall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (93)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Cloud-based contact center solution that helps businesses streamline customer service processes across multiple channels. [Learn more about Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) [4.4 (91)](https://www.capterra.com/p/1174/CRM-Central/reviews/) Avaya UCaaS helps creates natural connections, whether human or digital, across all communication channels. [Learn more about Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CxEngage](https://www.capterra.com/p/157026/Lifesize/) [4.4 (91)](https://www.capterra.com/p/157026/Lifesize/reviews/) Lifesize delivers audio, web, and video conferencing with the ability to easily record and share meetings all from one application. [Learn more about CxEngage](https://www.capterra.com/p/157026/Lifesize/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) [4.3 (90)](https://www.capterra.com/p/131274/Sprinklr-Platform/reviews/) Sprinklr is an enterprise-grade, software platform built to manage customer experiences at scale.  [Learn more about Sprinklr](https://www.capterra.com/p/131274/Sprinklr-Platform/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/) [4.0 (90)](https://www.capterra.com/p/149894/Efficy-CRM/reviews/) Known as Europe’s most flexible CRM, Efficy offers a completely customisable solution that will empower your employees. [Learn more about Efficy CRM](https://www.capterra.com/p/149894/Efficy-CRM/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Page 2 of 11 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (492) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews [AI Copilot](https://www.capterra.com/call-center-software/features/721-virtual-assistant/) [Blended Call Center](https://www.capterra.com/call-center-software/features/4148-blended-call-center/) [Call Logging](https://www.capterra.com/call-center-software/features/475-call-logging/) [Call Monitoring](https://www.capterra.com/call-center-software/features/3633-call-monitoring/) [Call Recording](https://www.capterra.com/call-center-software/features/2761-call-recording/) [Call Routing](https://www.capterra.com/call-center-software/features/3876-call-routing/) [Call Scripting](https://www.capterra.com/call-center-software/features/1957-call-scripting/) [Call Transfer](https://www.capterra.com/call-center-software/features/267-call-transfer/) [Caller ID](https://www.capterra.com/call-center-software/features/1670-caller-id/) [Contact Management](https://www.capterra.com/call-center-software/features/3-contact-management/) [CRM](https://www.capterra.com/call-center-software/features/3364-crm/) [Dashboard](https://www.capterra.com/call-center-software/features/3079-dashboard/) [Generative AI](https://www.capterra.com/call-center-software/features/2098-ai-content-creation/) [Inbound Call Center](https://www.capterra.com/call-center-software/features/2427-inbound-call-center/) [IVR](https://www.capterra.com/call-center-software/features/2660-ivr/) [Outbound Call Center](https://www.capterra.com/call-center-software/features/3217-outbound-call-center/) [Predictive Dialer](https://www.capterra.com/call-center-software/features/1050-predictive-dialer/) [Progressive Dialer](https://www.capterra.com/call-center-software/features/2483-progressive-dialer/) [Queue Management](https://www.capterra.com/call-center-software/features/2044-queue-management/) [Reporting/Analytics](https://www.capterra.com/call-center-software/features/2900-reporting-analytics/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Recording Software](https://www.capterra.com/call-recording-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Speech Analytics Software](https://www.capterra.com/speech-analytics-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Call Center Software that is: [Free](https://www.capterra.com/call-center-software/s/free/)