# Page 3 | Best Call Center Software 2026 | Capterra > Page 3 - Find the top Call Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-center-software --- # Best Call Center Software - Page 3 [## uContact](https://www.capterra.com/p/115213/uContact/) [4.5 (81)](https://www.capterra.com/p/115213/uContact/reviews/) All-in-On Contact Center Solution / Multichannel / Dialers: Predictive, Progressive, Power, Preview - IVR - SMS - Web Chat [Learn more about uContact](https://www.capterra.com/p/115213/uContact/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Voiptime Cloud](https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/) [4.8 (80)](https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/reviews/) Improve the quality of customer interactions and stay in touch 24/7 with reliable Voiptime Contact Center software. [Learn more about Voiptime Cloud](https://www.capterra.com/p/178440/Voiptime-Outbound-Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Kustomer](https://www.capterra.com/p/158128/Kustomer/) [4.6 (79)](https://www.capterra.com/p/158128/Kustomer/reviews/) Kustomer is the omnichannel SaaS CRM platform reimagining enterprise customer service to deliver standout experiences. [Learn more about Kustomer](https://www.capterra.com/p/158128/Kustomer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## Phonexa](https://www.capterra.com/p/156125/Phonexa/) [5.0 (75)](https://www.capterra.com/p/156125/Phonexa/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) Cloud PBX utilizes a smart IVR system and other features to show users their caller journeys and generate call and agent scoring.  [Learn more about Phonexa](https://www.capterra.com/p/156125/Phonexa/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Dialshree](https://www.capterra.com/p/144944/Dialshree/) [4.7 (74)](https://www.capterra.com/p/144944/Dialshree/reviews/) Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. [Learn more about Dialshree](https://www.capterra.com/p/144944/Dialshree/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## FluentStream](https://www.capterra.com/p/138973/FluentStream/) [4.6 (71)](https://www.capterra.com/p/138973/FluentStream/reviews/) FluentStream is a business phone system that provides all the call center features you need at the best price possible. [Learn more about FluentStream](https://www.capterra.com/p/138973/FluentStream/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Kavkom](https://www.capterra.com/p/140624/Predictive-dialer-PBX/) [4.7 (70)](https://www.capterra.com/p/140624/Predictive-dialer-PBX/reviews/) Call centers have special needs in therm of telephony. Kavkom phone system helps them to deliver the best service to their customers. [Learn more about Kavkom](https://www.capterra.com/p/140624/Predictive-dialer-PBX/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/) [4.4 (70)](https://www.capterra.com/p/104649/ContactWorld/reviews/) Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more. [Learn more about Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## RingByName](https://www.capterra.com/p/169306/RingByName/) [4.6 (69)](https://www.capterra.com/p/169306/RingByName/reviews/) RingByName is a powerful cloud phone service designed to make your business more efficient and save you money. [Learn more about RingByName](https://www.capterra.com/p/169306/RingByName/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Aspect Unified IP](https://www.capterra.com/p/212450/Alvaria/) [4.3 (69)](https://www.capterra.com/p/212450/Alvaria/reviews/) The premier enterprise contact center platform and all-in-one solution for high-volume, compliant customer contact [Learn more about Aspect Unified IP](https://www.capterra.com/p/212450/Alvaria/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Exotel](https://www.capterra.com/p/233144/Exotel/) [4.3 (69)](https://www.capterra.com/p/233144/Exotel/reviews/) India’s truly connected customer conversation platform lets you deliver the best CX. Become the brand that your customers love! [Learn more about Exotel](https://www.capterra.com/p/233144/Exotel/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## MyOperator](https://www.capterra.com/p/159433/MyOperator/) [4.2 (69)](https://www.capterra.com/p/159433/MyOperator/reviews/) What if your business never missed a single customer call or WhatsApp message? That’s exactly what MyOperator makes possible.  [Learn more about MyOperator](https://www.capterra.com/p/159433/MyOperator/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Zadarma](https://www.capterra.com/p/166095/Zadarma/) [3.8 (67)](https://www.capterra.com/p/166095/Zadarma/reviews/) Set up a local or virtual international call center in a few minutes for businesses of all sizes and across different industries [Learn more about Zadarma](https://www.capterra.com/p/166095/Zadarma/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## AVOXI](https://www.capterra.com/p/178939/AVOXI-Genius/) [4.8 (59)](https://www.capterra.com/p/178939/AVOXI-Genius/reviews/) Manage your call center with the AVOXI Platform to better manage team performance, call routing and the customer experience. [Learn more about AVOXI](https://www.capterra.com/p/178939/AVOXI-Genius/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## TCN](https://www.capterra.com/p/84252/TCN/) [4.5 (57)](https://www.capterra.com/p/84252/TCN/reviews/) Welcome to the TCN contact center software hub, where you’ll find scalable and customizable cloud-based call center software solutions  [Learn more about TCN](https://www.capterra.com/p/84252/TCN/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/) [4.7 (55)](https://www.capterra.com/p/162502/VoIPstudio/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) International award-winning Cloud PBX service with full Call Center capabilities, perfect for small and medium-sized businesses.  [Learn more about VoIPstudio](https://www.capterra.com/p/162502/VoIPstudio/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## 3CLogic](https://www.capterra.com/p/121250/Cloud-Call-Center/) [4.3 (49)](https://www.capterra.com/p/121250/Cloud-Call-Center/reviews/) Leading Voice AI and Cloud Contact Center solution designed to help enterprises improve CX for customers and employees. [Learn more about 3CLogic](https://www.capterra.com/p/121250/Cloud-Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Sharpen](https://www.capterra.com/p/145658/Sharpen/) [4.4 (48)](https://www.capterra.com/p/145658/Sharpen/reviews/) Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. [Learn more about Sharpen](https://www.capterra.com/p/145658/Sharpen/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Call Center Studio](https://www.capterra.com/p/176017/AloTech/) [4.5 (47)](https://www.capterra.com/p/176017/AloTech/reviews/) A scalable, AI-based, remote-friendly, intuitive cloud-native CCaaS to ensure efficiency. [Learn more about Call Center Studio](https://www.capterra.com/p/176017/AloTech/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## 8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) [4.3 (47)](https://www.capterra.com/p/246510/ContactNow/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) 8x8 Contact Center keeps you connected to your customers from anywhere, at any time, with a 99.999% SLA.  [Learn more about 8x8 Contact Center](https://www.capterra.com/p/246510/ContactNow/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) [Capterra Shortlist](https://www.capterra.com/call-center-software/shortlist/) Simplify and manage customer interactions anywhere, anytime, and via any channel over the internet with Zoho Voice Contact Center. [Learn more about Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Monster VoIP](https://www.capterra.com/p/182736/MV-Business-VoIP/) [4.7 (44)](https://www.capterra.com/p/182736/MV-Business-VoIP/reviews/) MonsterVoIP is cloud-based business phone software with VoIP, contact center, video conferencing, & other unified communications tool. [Learn more about Monster VoIP](https://www.capterra.com/p/182736/MV-Business-VoIP/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Scorebuddy](https://www.capterra.com/p/226597/Scorebuddy/) [4.5 (43)](https://www.capterra.com/p/226597/Scorebuddy/reviews/) Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions. [Learn more about Scorebuddy](https://www.capterra.com/p/226597/Scorebuddy/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SparkTG VCC](https://www.capterra.com/p/137672/IVR/) [4.7 (42)](https://www.capterra.com/p/137672/IVR/#reviews) Cloud call center software for India — IVR, ACD, skill-based routing, call recording, real-time dashboards & CRM integration. [Learn more about SparkTG VCC](https://www.capterra.com/p/137672/IVR/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Unlimited Call, SMS, Fax, Chat, Video. Fully Customizable and Scalable Plans. AI-Powered features to enhance productivity & boost ROI. [Learn more about Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CloudCall](https://www.capterra.com/p/135009/CloudCall/) [4.0 (40)](https://www.capterra.com/p/135009/CloudCall/reviews/) AI-powered communications platform with deep CRM integration, real-time coaching, and hyperscale AWS infrastructure. [Learn more about CloudCall](https://www.capterra.com/p/135009/CloudCall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## WeKall](https://www.capterra.com/p/201461/WeKall/) [4.5 (39)](https://www.capterra.com/p/201461/WeKall/#reviews) Spanish-language business telephony in the cloud that allows companies to communicate easily at a low cost. [Learn more about WeKall](https://www.capterra.com/p/201461/WeKall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## VirtualPBX](https://www.capterra.com/p/149117/Business-VoIP/) [4.7 (37)](https://www.capterra.com/p/149117/Business-VoIP/reviews/) VirtualPBX Contact Center: Elevate service with custom routing, real-time monitoring, CRM integration, and 99.999% reliability. [Learn more about VirtualPBX](https://www.capterra.com/p/149117/Business-VoIP/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/) [4.5 (37)](https://www.capterra.com/p/166780/Quiq-Messaging/reviews/) Resolve issues faster and more accurately across multiple channels. Drive efficiency, without sacrificing customer satisfaction, [Learn more about Quiq](https://www.capterra.com/p/166780/Quiq-Messaging/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Channels](https://www.capterra.com/p/141537/Crazy-Call/) [4.8 (36)](https://www.capterra.com/p/141537/Crazy-Call/reviews/) Channels is a data-driven Call Center Software with free Web calls for you and your customers along with multiple other features. [Learn more about Channels](https://www.capterra.com/p/141537/Crazy-Call/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ClearTouch Operator](https://www.capterra.com/p/210685/cleartouch-operator/) [4.6 (36)](https://www.capterra.com/p/210685/cleartouch-operator/reviews/) Boost agent productivity and deliver a seamless omnichannel support with ClearTouch’s cloud call center platform [Learn more about ClearTouch Operator](https://www.capterra.com/p/210685/cleartouch-operator/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## User.com](https://www.capterra.com/p/225129/Usercom/) [4.6 (36)](https://www.capterra.com/p/225129/Usercom/reviews/) User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes. [Learn more about User.com](https://www.capterra.com/p/225129/Usercom/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Telzio](https://www.capterra.com/p/162167/Telzio/) [4.5 (35)](https://www.capterra.com/p/162167/Telzio/reviews/) Telzio enables efficient call handling, in-depth analytics, and global phone number management for a seamless call center service.  [Learn more about Telzio](https://www.capterra.com/p/162167/Telzio/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Freshcaller](https://www.capterra.com/p/165078/Freshcaller/) [4.0 (35)](https://www.capterra.com/p/165078/Freshcaller/reviews/) Freshcaller is a call center software solution for businesses of all sizes. It offers phone numbers in 90+ countries. [Learn more about Freshcaller](https://www.capterra.com/p/165078/Freshcaller/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## MaxContact](https://www.capterra.com/p/156506/MaxContact/) [4.7 (33)](https://www.capterra.com/p/156506/MaxContact/reviews/) MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. [Learn more about MaxContact](https://www.capterra.com/p/156506/MaxContact/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Aloware](https://www.capterra.com/p/179188/Aloware/) [4.2 (33)](https://www.capterra.com/p/179188/Aloware/reviews/) An all-in-one software solution for sales teams. Aloware offers automatic dialing, seamless CRM integrations, and workflow automations [Learn more about Aloware](https://www.capterra.com/p/179188/Aloware/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ServiceOS](https://www.capterra.com/p/206867/ServiceOS/) [5.0 (32)](https://www.capterra.com/p/206867/ServiceOS/reviews/) ServiceOS is the all-in-one platform trusted by 1M users worldwide, helping service businesses save time, cut costs, and boost bookings [Learn more about ServiceOS](https://www.capterra.com/p/206867/ServiceOS/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Callture](https://www.capterra.com/p/177646/Callture-Connect/) [4.8 (32)](https://www.capterra.com/p/177646/Callture-Connect/reviews/) Phone services that helps businesses using call transfers, 3 way calling, call routing, call screening, music-on-hold, and more. [Learn more about Callture](https://www.capterra.com/p/177646/Callture-Connect/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## LiveVox](https://www.capterra.com/p/81432/LiveVox/) [4.7 (32)](https://www.capterra.com/p/81432/LiveVox/reviews/) LiveVox is a next-generation contact center platform integrating omnichannel communications, CRM, Practical AI, and WFO in one solution [Learn more about LiveVox](https://www.capterra.com/p/81432/LiveVox/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CloudAgent](https://www.capterra.com/p/149038/CloudAgent/) [4.5 (32)](https://www.capterra.com/p/149038/CloudAgent/reviews/) Ozonetel CloudAgent is a perfect fit for your inbound and outbound contact center. Access enterprise level features at 40% lower TCO. [Learn more about CloudAgent](https://www.capterra.com/p/149038/CloudAgent/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Oracle B2C Service](https://www.capterra.com/p/136659/Oracle-Right-Now/) [4.5 (32)](https://www.capterra.com/p/136659/Oracle-Right-Now/reviews/) Cross-channel solution that covers contact center, web, and social aspects of customer service experience. [Learn more about Oracle B2C Service](https://www.capterra.com/p/136659/Oracle-Right-Now/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## NUACOM](https://www.capterra.com/p/161267/NUACOM/) [4.8 (30)](https://www.capterra.com/p/161267/NUACOM/reviews/) Versatile business phone system for Sales and Customer Service teams, built-in with 50+ business-class features to grow your business. [Learn more about NUACOM](https://www.capterra.com/p/161267/NUACOM/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Voiso](https://www.capterra.com/p/203121/Voiso/) [4.7 (30)](https://www.capterra.com/p/203121/Voiso/reviews/) A simply powerful AI-driven contact center software. Every interaction, a human connection. [Learn more about Voiso](https://www.capterra.com/p/203121/Voiso/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/) [3.9 (30)](https://www.capterra.com/p/1238/IFS-Manufacturing/reviews/) A composable enterprise application delivering ERP, FSM and EAM capabilities on a single platform with IFS.ai as the backbone. [Learn more about IFS Cloud](https://www.capterra.com/p/1238/IFS-Manufacturing/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## MAXvoice](https://www.capterra.com/p/194173/MAXvoice/) [4.9 (29)](https://www.capterra.com/p/194173/MAXvoice/reviews/) MAXcallcommand is priced monthly per queue/agent/supervisor and typically costs 70% less than premised-based systems. [Learn more about MAXvoice](https://www.capterra.com/p/194173/MAXvoice/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## eTollFree](https://www.capterra.com/p/160687/eTollFree-Predictive-Dialer/) [4.6 (29)](https://www.capterra.com/p/160687/eTollFree-Predictive-Dialer/reviews/) Predictive Dialer With Integrated Web-Phone and Call-Center Solutions. [Learn more about eTollFree](https://www.capterra.com/p/160687/eTollFree-Predictive-Dialer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Helpshift](https://www.capterra.com/p/150923/Helpshift/) [3.9 (29)](https://www.capterra.com/p/150923/Helpshift/reviews/) Customer service platform that seamlessly integrates software, AI, and human agents to provide a holistic support experience. [Learn more about Helpshift](https://www.capterra.com/p/150923/Helpshift/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## FocalScope](https://www.capterra.com/p/127118/FocalScope/) [5.0 (28)](https://www.capterra.com/p/127118/FocalScope/reviews/) Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL. [Learn more about FocalScope](https://www.capterra.com/p/127118/FocalScope/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## QueueMetrics](https://www.capterra.com/p/151411/QueueMetrics/) [4.7 (27)](https://www.capterra.com/p/151411/QueueMetrics/reviews/) Call center solution that allows businesses to monitor calls, track agent productivity and quality, and generate reports. [Learn more about QueueMetrics](https://www.capterra.com/p/151411/QueueMetrics/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## VCC Live](https://www.capterra.com/p/167993/VCC-Live/) [4.7 (27)](https://www.capterra.com/p/167993/VCC-Live/reviews/) Cloud based contact center solution with management and operator features, data security, system integrations and analytical reports. [Learn more about VCC Live](https://www.capterra.com/p/167993/VCC-Live/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Page 3 of 11 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (492) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews [AI Copilot](https://www.capterra.com/call-center-software/features/721-virtual-assistant/) [Blended Call Center](https://www.capterra.com/call-center-software/features/4148-blended-call-center/) [Call Logging](https://www.capterra.com/call-center-software/features/475-call-logging/) [Call Monitoring](https://www.capterra.com/call-center-software/features/3633-call-monitoring/) [Call Recording](https://www.capterra.com/call-center-software/features/2761-call-recording/) [Call Routing](https://www.capterra.com/call-center-software/features/3876-call-routing/) [Call Scripting](https://www.capterra.com/call-center-software/features/1957-call-scripting/) [Call Transfer](https://www.capterra.com/call-center-software/features/267-call-transfer/) [Caller ID](https://www.capterra.com/call-center-software/features/1670-caller-id/) [Contact Management](https://www.capterra.com/call-center-software/features/3-contact-management/) [CRM](https://www.capterra.com/call-center-software/features/3364-crm/) [Dashboard](https://www.capterra.com/call-center-software/features/3079-dashboard/) [Generative AI](https://www.capterra.com/call-center-software/features/2098-ai-content-creation/) [Inbound Call Center](https://www.capterra.com/call-center-software/features/2427-inbound-call-center/) [IVR](https://www.capterra.com/call-center-software/features/2660-ivr/) [Outbound Call Center](https://www.capterra.com/call-center-software/features/3217-outbound-call-center/) [Predictive Dialer](https://www.capterra.com/call-center-software/features/1050-predictive-dialer/) [Progressive Dialer](https://www.capterra.com/call-center-software/features/2483-progressive-dialer/) [Queue Management](https://www.capterra.com/call-center-software/features/2044-queue-management/) [Reporting/Analytics](https://www.capterra.com/call-center-software/features/2900-reporting-analytics/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Recording Software](https://www.capterra.com/call-recording-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Speech Analytics Software](https://www.capterra.com/speech-analytics-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Call Center Software that is: [Free](https://www.capterra.com/call-center-software/s/free/)