# Page 4 | Best Call Center Software 2026 | Capterra > Page 4 - Find the top Call Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-center-software --- # Best Call Center Software - Page 4 [## Dialer360](https://www.capterra.com/p/159373/Dialer360/) [4.7 (27)](https://www.capterra.com/p/159373/Dialer360/reviews/) A cloud contact center software technology providing a Predictive dialer, Hosted PBX, Voice Broadcasting, and more. [Learn more about Dialer360](https://www.capterra.com/p/159373/Dialer360/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Exelysis Contact Center](https://www.capterra.com/p/137080/Exelysis-Contact-Center/) [4.8 (26)](https://www.capterra.com/p/137080/Exelysis-Contact-Center/#reviews) Exelysis Contact Center is a contemporary telecom framework providing advanced features, improving the reliability of communication. [Learn more about Exelysis Contact Center](https://www.capterra.com/p/137080/Exelysis-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Dialfire](https://www.capterra.com/p/156848/Dialfire/) [4.8 (26)](https://www.capterra.com/p/156848/Dialfire/reviews/) Easy-to-use, full-featured Call Center Software from the cloud with many advanced features, but no set-up or monthly agent fee [Learn more about Dialfire](https://www.capterra.com/p/156848/Dialfire/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## CallFire](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/) [4.3 (26)](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/reviews/) Put your outbound dialing into overdrive with - upload contacts and in minutes, CallFire will connect your sales agents to live leads! [Learn more about CallFire](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/) [3.9 (26)](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/reviews/) Coud contact center platform ideal for inbound, outbound and blended multi-channel campaigns. Highest quality calls and connections.  [Learn more about Ytel](https://www.capterra.com/p/123451/X5-Cloud-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CDR Call Reporting for Cisco](https://www.capterra.com/p/136341/CDR-Call-Reporting-for-Cisco/) [5.0 (25)](https://www.capterra.com/p/136341/CDR-Call-Reporting-for-Cisco/reviews/) UC Data the Right Way. Variphy is the preferred analytics platform for Unified Communications. [Learn more about CDR Call Reporting for Cisco](https://www.capterra.com/p/136341/CDR-Call-Reporting-for-Cisco/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Sales Sling](https://www.capterra.com/p/173979/Sales-Sling/) [4.4 (24)](https://www.capterra.com/p/173979/Sales-Sling/reviews/) 100% Cloud-Based Dialer & Lead Management Technology - Convert More Leads to Sales with One Sales Platform for your Entire Company [Learn more about Sales Sling](https://www.capterra.com/p/173979/Sales-Sling/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Qubicles](https://www.capterra.com/p/161183/Qubicles/) [4.4 (24)](https://www.capterra.com/p/161183/Qubicles/reviews/) Licensing-free, award-winning contact center and blockchain software company. Register NOW for free! [Learn more about Qubicles](https://www.capterra.com/p/161183/Qubicles/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Snapforce](https://www.capterra.com/p/135407/Snapforce-CRM/) [4.1 (24)](https://www.capterra.com/p/135407/Snapforce-CRM/reviews/) Snapforce is an easy to use CRM software, used by more than 65,000 users in 12 countries. [Learn more about Snapforce](https://www.capterra.com/p/135407/Snapforce-CRM/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Liberty Converse](https://www.capterra.com/p/197657/Liberty-Converse/) [4.8 (23)](https://www.capterra.com/p/197657/Liberty-Converse/reviews/) Liberty Converse CX is the next-generation AI-powered contact centre solution that enables call centres to migrate easily to the cloud. [Learn more about Liberty Converse](https://www.capterra.com/p/197657/Liberty-Converse/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) [4.5 (23)](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/reviews/) Engage Voice is a reliable, flexible, and intuitive outbound and blended cloud platform. [Learn more about RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Parrot Cloud Call Center](https://www.capterra.com/p/150341/Parrot-Cloud-Call-Center/) [4.7 (22)](https://www.capterra.com/p/150341/Parrot-Cloud-Call-Center/reviews/) Beautiful, modern, cloud call center software with unlimited predictive dialing, blended calling, and live dashboard for reporting. [Learn more about Parrot Cloud Call Center](https://www.capterra.com/p/150341/Parrot-Cloud-Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SalesExec](https://www.capterra.com/p/126733/SalesExec/) [4.7 (22)](https://www.capterra.com/p/126733/SalesExec/reviews/) Close more leads in less time by following up with leads quickly and efficiently. [Learn more about SalesExec](https://www.capterra.com/p/126733/SalesExec/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SpitFire](https://www.capterra.com/p/38129/SpitFire/) [4.5 (22)](https://www.capterra.com/p/38129/SpitFire/reviews/) SpitFire Enterprise Call Center Software: Easy to Install, Operate & Upgrade. Agents can login for anywhere in the world on any device. [Learn more about SpitFire](https://www.capterra.com/p/38129/SpitFire/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Natterbox](https://www.capterra.com/p/155887/Natterbox/) [4.1 (22)](https://www.capterra.com/p/155887/Natterbox/reviews/) Natterbox is an expert CTI solution that's integrated and managed natively inside Salesforce. [Learn more about Natterbox](https://www.capterra.com/p/155887/Natterbox/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Replicant](https://www.capterra.com/p/190728/replicant/) [4.9 (21)](https://www.capterra.com/p/190728/replicant/reviews/) Replicant's Contact Center Automation Platform provides always-on support to resolve customer issues quickly and naturally. [Learn more about Replicant](https://www.capterra.com/p/190728/replicant/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) [4.5 (21)](https://www.capterra.com/p/242231/Zendesk-Talk/reviews/) Cloud-based call center software that enables team members to offers phone support to customers. [Learn more about Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Enghouse Contact Center](https://www.capterra.com/p/231432/Enghouse-Contact-Center/) [4.5 (21)](https://www.capterra.com/p/231432/Enghouse-Contact-Center/reviews/) Omni-channel, Contact Center solutions for SMBs to global, multi-site Enterprises. Microsoft Teams certified and AI-enabled. [Learn more about Enghouse Contact Center](https://www.capterra.com/p/231432/Enghouse-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## PIMS Dialer](https://www.capterra.com/p/84168/PIMS-Dialer/) [4.5 (21)](https://www.capterra.com/p/84168/PIMS-Dialer/#reviews) $175 PER USER PER MONTH WITH UNLIMITED OUTBOUND MINUTES NO MINIMUM USER REQUIREMENT. [Learn more about PIMS Dialer](https://www.capterra.com/p/84168/PIMS-Dialer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Alvaria CX Suite](https://www.capterra.com/p/234712/Alvaria/) [4.0 (21)](https://www.capterra.com/p/234712/Alvaria/reviews/) Expand inbound and outbound capabilities with seamless omnichannel interactions, while maintaining full control, privacy and compliance [Learn more about Alvaria CX Suite](https://www.capterra.com/p/234712/Alvaria/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Contact Center as a Service (CCaaS)](https://www.capterra.com/p/169024/Call-Center/) [4.0 (21)](https://www.capterra.com/p/169024/Call-Center/reviews/) Evolve IPs cloud-compliant omnichannel contact center provides businesses with access to broad range of enterprise-grade features. [Learn more about Contact Center as a Service (CCaaS)](https://www.capterra.com/p/169024/Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## EvaluAgent](https://www.capterra.com/p/148526/EvaluAgent/) [4.7 (20)](https://www.capterra.com/p/148526/EvaluAgent/reviews/) Monitor and Improve Agent Performance with an AI-Powered Quality Assurance and Improvement platform. [Learn more about EvaluAgent](https://www.capterra.com/p/148526/EvaluAgent/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## UniVoIP](https://www.capterra.com/p/154354/Cloud-Call-Center-Solution/) [4.7 (20)](https://www.capterra.com/p/154354/Cloud-Call-Center-Solution/reviews/) Communications and collaboration solutions to enhance workplace productivity and delight customers. [Learn more about UniVoIP](https://www.capterra.com/p/154354/Cloud-Call-Center-Solution/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Dixa](https://www.capterra.com/p/159488/Dixa/) [4.3 (20)](https://www.capterra.com/p/159488/Dixa/reviews/) Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard. [Learn more about Dixa](https://www.capterra.com/p/159488/Dixa/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## QEval](https://www.capterra.com/p/182454/QEvalPro/) [4.0 (20)](https://www.capterra.com/p/182454/QEvalPro/reviews/) Etech QEval is a one-stop solution to meet customer satisfaction and ensures the top-notch quality of your contact center. [Learn more about QEval](https://www.capterra.com/p/182454/QEvalPro/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## BigProfiles](https://www.capterra.com/p/186498/BigProfiles/) [4.5 (19)](https://www.capterra.com/p/186498/BigProfiles/reviews/) BigProfiles is the first AI agent for CRM that autonomously creates predictive models. [Learn more about BigProfiles](https://www.capterra.com/p/186498/BigProfiles/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Sagicc](https://www.capterra.com/p/217309/Sagicc/) [4.4 (19)](https://www.capterra.com/p/217309/Sagicc/reviews/) Sagicc is the omnichannel CX platform that helps companies with the challenge of delivering great service to large crowds of customers. [Learn more about Sagicc](https://www.capterra.com/p/217309/Sagicc/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Eloquant](https://www.capterra.com/p/240171/Eloquant/) [4.3 (19)](https://www.capterra.com/p/240171/Eloquant/reviews/) All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers. [Learn more about Eloquant](https://www.capterra.com/p/240171/Eloquant/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Ring.io](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/) [4.1 (19)](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/reviews/) Ringio adds telephony features to your CRM for increased productivity, less manual data entry, and enhanced coaching and analytics. [Learn more about Ring.io](https://www.capterra.com/p/116709/Ringio-Virtual-Phone-System/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Cloudya](https://www.capterra.com/p/184983/NFON/) [4.0 (19)](https://www.capterra.com/p/184983/NFON/reviews/) NFON Cloudya keeps your team connected anywhere with VoIP, video, and CRM integration. Scalable, secure, and easy to use.  [Learn more about Cloudya](https://www.capterra.com/p/184983/NFON/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Connect and centralize all your CX channels [Learn more about inconnect](https://www.capterra.com/p/164772/OmniChannel/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## TalkChief](https://www.capterra.com/p/227948/TalkChief/) [4.9 (18)](https://www.capterra.com/p/227948/TalkChief/reviews/) Leverage TalkChief’s powerful features to provide the best Customer Experience! [Learn more about TalkChief](https://www.capterra.com/p/227948/TalkChief/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## AvidTrak](https://www.capterra.com/p/152198/AvidTrak/) [4.9 (18)](https://www.capterra.com/p/152198/AvidTrak/reviews/) Lowest Cost Call Tracking & Contact Center Solution for PPC, SEO, Social Media and Print. Record calls and analyze conversations. [Learn more about AvidTrak](https://www.capterra.com/p/152198/AvidTrak/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## DeepCall](https://www.capterra.com/p/253222/DeepCall/) [4.9 (18)](https://www.capterra.com/p/253222/DeepCall/#reviews) DeepCall by Sarv.com is a 100% in-house, AI-powered contact center solution;flexible, scalable, and built for smart enterprise workflow [Learn more about DeepCall](https://www.capterra.com/p/253222/DeepCall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Medallia Agent Connect](https://www.capterra.com/p/181460/Stella-Connect/) [4.9 (18)](https://www.capterra.com/p/181460/Stella-Connect/reviews/) Medallia Agent Connect brings customer feedback, QA & coaching together to drive agent engagement, performance & customer satisfaction. [Learn more about Medallia Agent Connect](https://www.capterra.com/p/181460/Stella-Connect/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Greenlight CRM](https://www.capterra.com/p/152888/Greenlight-CRM/) [4.9 (18)](https://www.capterra.com/p/152888/Greenlight-CRM/#reviews) Cloud-based contact centre platform that provides everything you need in one solution, fully customised to your business needs. [Learn more about Greenlight CRM](https://www.capterra.com/p/152888/Greenlight-CRM/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Adversus](https://www.capterra.com/p/192973/adversus-dialer/) [4.8 (18)](https://www.capterra.com/p/192973/adversus-dialer/reviews/) Made for outbound call centers. We help call centers boost KPIs, make better decisions based on insights, and manage contacts more wise [Learn more about Adversus](https://www.capterra.com/p/192973/adversus-dialer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Evolux](https://www.capterra.com/p/265591/Evolux/) [4.8 (18)](https://www.capterra.com/p/265591/Evolux/reviews/) A complete solution for Call Centers with critical operations and focus on customer experience. [Learn more about Evolux](https://www.capterra.com/p/265591/Evolux/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Alvaria Cloud](https://www.capterra.com/p/167594/Alvaria/) [4.3 (18)](https://www.capterra.com/p/167594/Alvaria/reviews/) Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments [Learn more about Alvaria Cloud](https://www.capterra.com/p/167594/Alvaria/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Calilio](https://www.capterra.com/p/10016146/Calilio/) [4.3 (18)](https://www.capterra.com/p/10016146/Calilio/reviews/) Calilio is a business phone system designed to modernize your phone system [Learn more about Calilio](https://www.capterra.com/p/10016146/Calilio/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Ring4](https://www.capterra.com/p/186067/Ring4/) [4.1 (18)](https://www.capterra.com/p/186067/Ring4/#reviews) Ring4 is a video conferencing and business phone system in the cloud. [Learn more about Ring4](https://www.capterra.com/p/186067/Ring4/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Yodel](https://www.capterra.com/p/162262/Yodel/) [4.0 (18)](https://www.capterra.com/p/162262/Yodel/reviews/) Yodel is the phone system that unites all your communication in one place that your team already loves Slack! [Learn more about Yodel](https://www.capterra.com/p/162262/Yodel/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Vocalcom Hermes360](https://www.capterra.com/p/240468/Vocalcom-Hermes360/) [4.9 (17)](https://www.capterra.com/p/240468/Vocalcom-Hermes360/reviews/) Choose an intuitive, omnichannel and AI-ready cloud contact center solution to offer exceptional customer service. [Learn more about Vocalcom Hermes360](https://www.capterra.com/p/240468/Vocalcom-Hermes360/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Apizee](https://www.capterra.com/p/196053/Apizee/) [4.8 (17)](https://www.capterra.com/p/196053/Apizee/reviews/) Live video, screen sharing and co-browsing for more efficient sales and support teams. [Learn more about Apizee](https://www.capterra.com/p/196053/Apizee/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## EasyCall Cloud](https://www.capterra.com/p/147346/Easycall-Cloud/) [4.4 (17)](https://www.capterra.com/p/147346/Easycall-Cloud/reviews/) EasyCall Cloud: Scalable, flexible call center software with transparent pricing. Manage tasks, VoIP lines, and omnichannel support. [Learn more about EasyCall Cloud](https://www.capterra.com/p/147346/Easycall-Cloud/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CallShaper](https://www.capterra.com/p/157494/CallShaper/) [4.9 (16)](https://www.capterra.com/p/157494/CallShaper/reviews/) An optimized contact center solution. Includes customizable IVR,AI, QA, scripting, intuitive interface, robust reporting and much more! [Learn more about CallShaper](https://www.capterra.com/p/157494/CallShaper/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Ringba](https://www.capterra.com/p/176276/Ringba/) [4.9 (16)](https://www.capterra.com/p/176276/Ringba/reviews/) Enterprise grade inbound call tracking for businesses, call centers, and professional marketers. [Learn more about Ringba](https://www.capterra.com/p/176276/Ringba/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Vodia PBX](https://www.capterra.com/p/159316/Vodia-PBX/) [4.7 (16)](https://www.capterra.com/p/159316/Vodia-PBX/reviews/) Vodia is a pioneering provider of B2B Cloud Communications Solutions catering to enterprises, contact centers and service providers.  [Learn more about Vodia PBX](https://www.capterra.com/p/159316/Vodia-PBX/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ICR Evolution](https://www.capterra.com/p/196596/ICR-Evolution/) [4.6 (16)](https://www.capterra.com/p/196596/ICR-Evolution/reviews/) Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media. [Learn more about ICR Evolution](https://www.capterra.com/p/196596/ICR-Evolution/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Nectar Desk](https://www.capterra.com/p/249710/Nectar-Desk/) [4.6 (16)](https://www.capterra.com/p/249710/Nectar-Desk/reviews/) Nectar Desk is a SaaS call center business solution. The system helps to manage and control all agents work performance. [Learn more about Nectar Desk](https://www.capterra.com/p/249710/Nectar-Desk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Page 4 of 11 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (492) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews [AI Copilot](https://www.capterra.com/call-center-software/features/721-virtual-assistant/) [Blended Call Center](https://www.capterra.com/call-center-software/features/4148-blended-call-center/) [Call Logging](https://www.capterra.com/call-center-software/features/475-call-logging/) [Call Monitoring](https://www.capterra.com/call-center-software/features/3633-call-monitoring/) [Call Recording](https://www.capterra.com/call-center-software/features/2761-call-recording/) [Call Routing](https://www.capterra.com/call-center-software/features/3876-call-routing/) [Call Scripting](https://www.capterra.com/call-center-software/features/1957-call-scripting/) [Call Transfer](https://www.capterra.com/call-center-software/features/267-call-transfer/) [Caller ID](https://www.capterra.com/call-center-software/features/1670-caller-id/) [Contact Management](https://www.capterra.com/call-center-software/features/3-contact-management/) [CRM](https://www.capterra.com/call-center-software/features/3364-crm/) [Dashboard](https://www.capterra.com/call-center-software/features/3079-dashboard/) [Generative AI](https://www.capterra.com/call-center-software/features/2098-ai-content-creation/) [Inbound Call Center](https://www.capterra.com/call-center-software/features/2427-inbound-call-center/) [IVR](https://www.capterra.com/call-center-software/features/2660-ivr/) [Outbound Call Center](https://www.capterra.com/call-center-software/features/3217-outbound-call-center/) [Predictive Dialer](https://www.capterra.com/call-center-software/features/1050-predictive-dialer/) [Progressive Dialer](https://www.capterra.com/call-center-software/features/2483-progressive-dialer/) [Queue Management](https://www.capterra.com/call-center-software/features/2044-queue-management/) [Reporting/Analytics](https://www.capterra.com/call-center-software/features/2900-reporting-analytics/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Recording Software](https://www.capterra.com/call-recording-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Speech Analytics Software](https://www.capterra.com/speech-analytics-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Call Center Software that is: [Free](https://www.capterra.com/call-center-software/s/free/)