# Page 5 | Best Call Center Software 2026 | Capterra > Page 5 - Find the top Call Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-center-software --- # Best Call Center Software - Page 5 [## Intradiem](https://www.capterra.com/p/183147/Intradiem-Contact-Center-RPA/) [4.4 (16)](https://www.capterra.com/p/183147/Intradiem-Contact-Center-RPA/reviews/) Dynamic Workforce Orchestration for customer service—7x ROI, 6-10%+ productivity gains, 30 years proven results. [Learn more about Intradiem](https://www.capterra.com/p/183147/Intradiem-Contact-Center-RPA/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Samespace](https://www.capterra.com/p/140362/Novanet-C3/) [3.6 (16)](https://www.capterra.com/p/140362/Novanet-C3/reviews/) Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. [Learn more about Samespace](https://www.capterra.com/p/140362/Novanet-C3/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## 55PBX](https://www.capterra.com/p/199508/55PBX/) [5.0 (15)](https://www.capterra.com/p/199508/55PBX/#reviews) 55PBX is a Brazilian based Business Communications Platforms with Voip, Whatsapp, SMS and integrations with Support, Sales, Ecommerce [Learn more about 55PBX](https://www.capterra.com/p/199508/55PBX/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## PARTH](https://www.capterra.com/p/160775/PARTH/) [4.8 (15)](https://www.capterra.com/p/160775/PARTH/#reviews) Call center solution that enables businesses to manage caller data, monitor campaigns, hold/mute/transfer calls, and more. [Learn more about PARTH](https://www.capterra.com/p/160775/PARTH/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## OXON](https://www.capterra.com/p/159228/OXON/) [4.9 (14)](https://www.capterra.com/p/159228/OXON/reviews/) A single platform to communicate and track customers throughout their lifecycle and make communication consistent. [Learn more about OXON](https://www.capterra.com/p/159228/OXON/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Dialing Innovations Call Center Application Suite](https://www.capterra.com/p/173066/Call-Center-Applications/) [4.8 (14)](https://www.capterra.com/p/173066/Call-Center-Applications/reviews/) Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates. [Learn more about Dialing Innovations Call Center Application Suite](https://www.capterra.com/p/173066/Call-Center-Applications/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Infobip](https://www.capterra.com/p/127997/Infobip/) [4.6 (14)](https://www.capterra.com/p/127997/Infobip/reviews/) Leverage cost-effective digital channels, real-time insights, and automation – including chatbots, IVR, and routing! [Learn more about Infobip](https://www.capterra.com/p/127997/Infobip/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Cyara](https://www.capterra.com/p/119554/Cruncher/) [4.5 (14)](https://www.capterra.com/p/119554/Cruncher/reviews/) Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of defects. [Learn more about Cyara](https://www.capterra.com/p/119554/Cruncher/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## BeInContact](https://www.capterra.com/p/240379/Beincontact/) [4.4 (14)](https://www.capterra.com/p/240379/Beincontact/#reviews) BeInContact: a 100% Cloud Omnichannel Contact Center software enterprise platform.  [Learn more about BeInContact](https://www.capterra.com/p/240379/Beincontact/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## VoApps](https://www.capterra.com/p/148795/VoApps/) [4.9 (13)](https://www.capterra.com/p/148795/VoApps/reviews/) DirectDrop Voicemail is a mobile voicemail messaging software that enables businesses to reach more mobile users. [Learn more about VoApps](https://www.capterra.com/p/148795/VoApps/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## LeadDesk](https://www.capterra.com/p/130134/LeadDesk/) [4.8 (13)](https://www.capterra.com/p/130134/LeadDesk/reviews/) LeadDesk is a cloud based contact center software for outbound sales. Connect with your customers no matter what the channel is. [Learn more about LeadDesk](https://www.capterra.com/p/130134/LeadDesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Cention](https://www.capterra.com/p/179156/Cention-Contact-Center/) [4.2 (13)](https://www.capterra.com/p/179156/Cention-Contact-Center/reviews/) Handle all channels in one system with pure OMNI-channel support and get a 360° view of all your customers communication. [Learn more about Cention](https://www.capterra.com/p/179156/Cention-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Intalk.io](https://www.capterra.com/p/199866/Intalk-io/) [4.1 (13)](https://www.capterra.com/p/199866/Intalk-io/reviews/) Omnichannel call center platform with AI self-service and agent-assisted capabilities to run multiple processes with multi-tenancy mode [Learn more about Intalk.io](https://www.capterra.com/p/199866/Intalk-io/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Contivio Contact Center](https://www.capterra.com/p/130559/Contivio-Contact-Center/) [3.4 (13)](https://www.capterra.com/p/130559/Contivio-Contact-Center/reviews/) Contivio.com's Contact Center enables users to extend CRM capabilities while maximizing their multi-channel communication needs. [Learn more about Contivio Contact Center](https://www.capterra.com/p/130559/Contivio-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SiDial](https://www.capterra.com/p/241604/SiDial/) [5.0 (12)](https://www.capterra.com/p/241604/SiDial/#reviews) SiDial is a cloud-based secure, digitally customizable data collection, tech assistance in live chat [Learn more about SiDial](https://www.capterra.com/p/241604/SiDial/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## InfoServ](https://www.capterra.com/p/150329/InfoServ/) [4.9 (12)](https://www.capterra.com/p/150329/InfoServ/reviews/) Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization. [Learn more about InfoServ](https://www.capterra.com/p/150329/InfoServ/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Doocti](https://www.capterra.com/p/185355/Doocti/) [4.8 (12)](https://www.capterra.com/p/185355/Doocti/reviews/) Tevatel's doocti is an application which integrates your communication channels with Your Helpdesk, CRM, and Other Key Tools. [Learn more about Doocti](https://www.capterra.com/p/185355/Doocti/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## LANtelligence](https://www.capterra.com/p/142601/LANtelligence/) [4.3 (12)](https://www.capterra.com/p/142601/LANtelligence/reviews/) Call center platform that provides customer satisfaction through telephony support and unified communications. [Learn more about LANtelligence](https://www.capterra.com/p/142601/LANtelligence/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## MegaDialer](https://www.capterra.com/p/240638/Megacall/) [4.9 (11)](https://www.capterra.com/p/240638/Megacall/reviews/) MegaDialer is a cloud-based call center software designed to help businesses with preview or predictive dialing. [Learn more about MegaDialer](https://www.capterra.com/p/240638/Megacall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## contactSPACE](https://www.capterra.com/p/141507/contactSPACE/) [4.8 (11)](https://www.capterra.com/p/141507/contactSPACE/reviews/) contactSPACE is a powerful outbound contact solution that seamlessly integrates with other contact center platforms. [Learn more about contactSPACE](https://www.capterra.com/p/141507/contactSPACE/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) [4.7 (11)](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/reviews/) Avaya Experience Platform is a cloud-based contact center solution designed to connect customer service across multiple touchpoints. [Learn more about Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Upcall](https://www.capterra.com/p/152257/Upcall/) [4.6 (11)](https://www.capterra.com/p/152257/Upcall/reviews/) A unique SaaS Calling platform powered with the best US-based outbound call professionals ready to generate and qualify your leads.  [Learn more about Upcall](https://www.capterra.com/p/152257/Upcall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Viewabo](https://www.capterra.com/p/245781/Viewabo/) [4.5 (11)](https://www.capterra.com/p/245781/Viewabo/reviews/) Viewabo enables you to see how customers see problems simply through an SMS link to access their phone's cameras. [Learn more about Viewabo](https://www.capterra.com/p/245781/Viewabo/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Balto](https://www.capterra.com/p/169149/Balto/) [4.3 (11)](https://www.capterra.com/p/169149/Balto/reviews/) Deliver world-class customer experiences and decrease ramp time with Balto's Real-Time Guidance for call centers. [Learn more about Balto](https://www.capterra.com/p/169149/Balto/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Placetel](https://www.capterra.com/p/252201/Placetel/) [4.3 (11)](https://www.capterra.com/p/252201/Placetel/reviews/) Placetel is a business communications solution with telephony, messaging, meetings & smart automation. Trusted by 40,000 companies.  [Learn more about Placetel](https://www.capterra.com/p/252201/Placetel/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Call Box](https://www.capterra.com/p/136167/Call-Box/) [4.3 (11)](https://www.capterra.com/p/136167/Call-Box/reviews/) Call Box is a cloud-based call tracking software that optimizes business phone processes. [Learn more about Call Box](https://www.capterra.com/p/136167/Call-Box/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Kiamo](https://www.capterra.com/p/200863/Kiamo/) [4.2 (11)](https://www.capterra.com/p/200863/Kiamo/reviews/) Kiamo is a Cloud omnichannel solution for contact centers wishing to optimize the efficiency of their Customer Relations. [Learn more about Kiamo](https://www.capterra.com/p/200863/Kiamo/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Help Lightning](https://www.capterra.com/p/200979/Help-Lightning/) [5.0 (10)](https://www.capterra.com/p/200979/Help-Lightning/#reviews) We provide next gen video collaboration services to enable company experts to work virtually side-by-side with anyone needing help. [Learn more about Help Lightning](https://www.capterra.com/p/200979/Help-Lightning/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## T-Max Predictive Dialer](https://www.capterra.com/p/134503/T-Max-Predictive-Dialer/) [5.0 (10)](https://www.capterra.com/p/134503/T-Max-Predictive-Dialer/reviews/) FREE TRIALS - Easy CRM Dialing System with inbound/outbound blend. World class support. NO CONTRACTS - NO HIDDEN FEES - NO SUPRISES [Learn more about T-Max Predictive Dialer](https://www.capterra.com/p/134503/T-Max-Predictive-Dialer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ZaiConversations](https://www.capterra.com/p/169225/ZaiConversations/) [4.9 (10)](https://www.capterra.com/p/169225/ZaiConversations/reviews/) Call center management solution that helps businesses personalize routing and prioritize interactions from various channels. [Learn more about ZaiConversations](https://www.capterra.com/p/169225/ZaiConversations/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CallMaker](https://www.capterra.com/p/10001522/CallMaker/) [4.8 (10)](https://www.capterra.com/p/10001522/CallMaker/reviews/) CallMaker is a call center software that helps grow your inside sales. The Dialer is the first dialer that learns. [Learn more about CallMaker](https://www.capterra.com/p/10001522/CallMaker/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## HiperMe!](https://www.capterra.com/p/10010068/HiperMe/) [4.8 (10)](https://www.capterra.com/p/10010068/HiperMe/#reviews) Cloud-based solution that lets users manage corporate communications and customer service contact centers from a single place. [Learn more about HiperMe!](https://www.capterra.com/p/10010068/HiperMe/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Fixzy Assist](https://www.capterra.com/p/253213/Fixzy-Assist/) [4.8 (10)](https://www.capterra.com/p/253213/Fixzy-Assist/reviews/) Agents can see what their customers see through their smartphone cameras, and visually guide them to resolutions. [Learn more about Fixzy Assist](https://www.capterra.com/p/253213/Fixzy-Assist/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## PhoneIQ](https://www.capterra.com/p/183388/PhoneIQ-for-Salesforce/) [4.8 (10)](https://www.capterra.com/p/183388/PhoneIQ-for-Salesforce/reviews/) PhoneIQ is an all-in-one communications solution for Salesforce. [Learn more about PhoneIQ](https://www.capterra.com/p/183388/PhoneIQ-for-Salesforce/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Inxide](https://www.capterra.com/p/237162/INX-app/) [4.6 (10)](https://www.capterra.com/p/237162/INX-app/reviews/) Inxide is the omnichannel conversational AI platform that enhances end-customer interaction in a dynamic and engaging way [Learn more about Inxide](https://www.capterra.com/p/237162/INX-app/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## InfiniTalk](https://www.capterra.com/p/254343/InfiniTalk/) [4.5 (10)](https://www.capterra.com/p/254343/InfiniTalk/#reviews) Call center system used by Japanese contact center operators for ACD routing, IVR input, recording, text analysis, reporting, chatting. [Learn more about InfiniTalk](https://www.capterra.com/p/254343/InfiniTalk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## INO CX](https://www.capterra.com/p/194303/INO-CX/) [4.5 (10)](https://www.capterra.com/p/194303/INO-CX/reviews/) All-in-One Business Communication Solution featuring omnichannel contact center, collaboration tools, and business phone solution. [Learn more about INO CX](https://www.capterra.com/p/194303/INO-CX/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## AgentCubed](https://www.capterra.com/p/135371/AgentCubed/) [4.4 (10)](https://www.capterra.com/p/135371/AgentCubed/reviews/) AgentCubed provides the single solution for insurance agencies, combining multiple management solutions into one platform. [Learn more about AgentCubed](https://www.capterra.com/p/135371/AgentCubed/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/) [4.2 (10)](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/reviews/) Ensure the people who contact your business experience the fastest, friendliest, and most personalized service possible, 24/7. [Learn more about Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## EasyPBX](https://www.capterra.com/p/182721/EasyPBX/) [4.9 (9)](https://www.capterra.com/p/182721/EasyPBX/reviews/) Unified voice, video, messaging, and global calling. Features include call management, Yealink phones, conferencing, and 24/7 support. [Learn more about EasyPBX](https://www.capterra.com/p/182721/EasyPBX/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Diabolocom](https://www.capterra.com/p/181150/Diabolocom/) [4.9 (9)](https://www.capterra.com/p/181150/Diabolocom/reviews/) As a telecom operator and cloud software vendor, we empower Customer Service & Sales teams to effectively handle all interactions.  [Learn more about Diabolocom](https://www.capterra.com/p/181150/Diabolocom/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Steam-connect](https://www.capterra.com/p/158092/Steam-connect/) [4.9 (9)](https://www.capterra.com/p/158092/Steam-connect/reviews/) Steam-connect allows businesses to keep track of all conversations with customers - by phone, SMS, or social media. [Learn more about Steam-connect](https://www.capterra.com/p/158092/Steam-connect/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Surfboard](https://www.capterra.com/p/10002193/Surfboard/) [4.6 (9)](https://www.capterra.com/p/10002193/Surfboard/reviews/) Surfboard is the simpler, fairer WFM platform for customer support teams [Learn more about Surfboard](https://www.capterra.com/p/10002193/Surfboard/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Clarity Connect](https://www.capterra.com/p/149136/Clarity-Connect/) [3.7 (9)](https://www.capterra.com/p/149136/Clarity-Connect/reviews/) Cloud-based call center solution that helps businesses to manage call flow, record call, identify callers and survey customers. [Learn more about Clarity Connect](https://www.capterra.com/p/149136/Clarity-Connect/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Vixiees](https://www.capterra.com/p/10013818/Vixiees/) [5.0 (8)](https://www.capterra.com/p/10013818/Vixiees/#reviews) Industrialise B2C sales: one unskippable next action per rep; omnichannel tasks, AI insights—20 % conversion rate uplift in 90 days. [Learn more about Vixiees](https://www.capterra.com/p/10013818/Vixiees/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## InGenius](https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/) [4.9 (8)](https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/reviews/) Increase agent productivity and earn happier customers with a seamless connection between your business phone system and CRM. [Learn more about InGenius](https://www.capterra.com/p/156349/InGenius-Connector-Enterprise/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## IPscape](https://www.capterra.com/p/81931/IpSCAPE/) [4.9 (8)](https://www.capterra.com/p/81931/IpSCAPE/reviews/) Cloud Call Centre technology solution hosted on Azure that is feature rich, scalable and offers advanced integration capabilities [Learn more about IPscape](https://www.capterra.com/p/81931/IpSCAPE/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ClarityTel](https://www.capterra.com/p/152255/Business-VoIP-Solutions/) [4.8 (8)](https://www.capterra.com/p/152255/Business-VoIP-Solutions/reviews/) ClarityTel provides cost-effective, easy-to-use call center phone system solutions for businesses of all sizes using VoIP technology. [Learn more about ClarityTel](https://www.capterra.com/p/152255/Business-VoIP-Solutions/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Neotel Call Center Software](https://www.capterra.com/p/197741/Neotel/) [4.5 (8)](https://www.capterra.com/p/197741/Neotel/reviews/) Call center tool including video calls, progressive & predictive dialer, SMS campaigns, reporting & Google Calendar synchronization. [Learn more about Neotel Call Center Software](https://www.capterra.com/p/197741/Neotel/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## LeadsRain](https://www.capterra.com/p/132951/Cloud-Predictive-Dialer/) [4.5 (8)](https://www.capterra.com/p/132951/Cloud-Predictive-Dialer/reviews/) LeadsRain provides Cloud Predictive Dialer that helps customers to Empower Small-Mid-Enterprise Call Centers With Cloud-based dialer. [Learn more about LeadsRain](https://www.capterra.com/p/132951/Cloud-Predictive-Dialer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Page 5 of 11 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (492) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews [AI Copilot](https://www.capterra.com/call-center-software/features/721-virtual-assistant/) [Blended Call Center](https://www.capterra.com/call-center-software/features/4148-blended-call-center/) [Call Logging](https://www.capterra.com/call-center-software/features/475-call-logging/) [Call Monitoring](https://www.capterra.com/call-center-software/features/3633-call-monitoring/) [Call Recording](https://www.capterra.com/call-center-software/features/2761-call-recording/) [Call Routing](https://www.capterra.com/call-center-software/features/3876-call-routing/) [Call Scripting](https://www.capterra.com/call-center-software/features/1957-call-scripting/) [Call Transfer](https://www.capterra.com/call-center-software/features/267-call-transfer/) [Caller ID](https://www.capterra.com/call-center-software/features/1670-caller-id/) [Contact Management](https://www.capterra.com/call-center-software/features/3-contact-management/) [CRM](https://www.capterra.com/call-center-software/features/3364-crm/) [Dashboard](https://www.capterra.com/call-center-software/features/3079-dashboard/) [Generative AI](https://www.capterra.com/call-center-software/features/2098-ai-content-creation/) [Inbound Call Center](https://www.capterra.com/call-center-software/features/2427-inbound-call-center/) [IVR](https://www.capterra.com/call-center-software/features/2660-ivr/) [Outbound Call Center](https://www.capterra.com/call-center-software/features/3217-outbound-call-center/) [Predictive Dialer](https://www.capterra.com/call-center-software/features/1050-predictive-dialer/) [Progressive Dialer](https://www.capterra.com/call-center-software/features/2483-progressive-dialer/) [Queue Management](https://www.capterra.com/call-center-software/features/2044-queue-management/) [Reporting/Analytics](https://www.capterra.com/call-center-software/features/2900-reporting-analytics/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Recording Software](https://www.capterra.com/call-recording-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Speech Analytics Software](https://www.capterra.com/speech-analytics-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Call Center Software that is: [Free](https://www.capterra.com/call-center-software/s/free/)