# Page 6 | Best Call Center Software 2026 | Capterra > Page 6 - Find the top Call Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/call-center-software --- # Best Call Center Software - Page 6 [## SightCall](https://www.capterra.com/p/170703/Sightcall/) [4.1 (8)](https://www.capterra.com/p/170703/Sightcall/reviews/) See more, solve faster, serve better. SightCall enables you to deliver instant service through enriched video and workflow experiences. [Learn more about SightCall](https://www.capterra.com/p/170703/Sightcall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Callbox](https://www.capterra.com/p/10007292/Callbox/) [4.9 (7)](https://www.capterra.com/p/10007292/Callbox/reviews/) Cloud PBX for Full Collaboration and Contact Center integrated with Microsoft Teams and Google Workspace [Learn more about Callbox](https://www.capterra.com/p/10007292/Callbox/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CallAI](https://www.capterra.com/p/10011014/CallAI/) [4.7 (7)](https://www.capterra.com/p/10011014/CallAI/reviews/) Automated solution that helps contact centers analyze agent and supervisor performance, analyze competitors, and product features. [Learn more about CallAI](https://www.capterra.com/p/10011014/CallAI/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [## QwikDial](https://www.capterra.com/p/226497/QwikDial/) [4.7 (7)](https://www.capterra.com/p/226497/QwikDial/#reviews) Quickly integrate with your ARM system via our powerful and open API, or use the built-in upload and download capabilities of QwikDial. [Learn more about QwikDial](https://www.capterra.com/p/226497/QwikDial/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Ressolve](https://www.capterra.com/p/217313/Ressolve/) [4.7 (7)](https://www.capterra.com/p/217313/Ressolve/#reviews) Ressolve is a conversation analytics platform focused on understanding and interpreting spoken or written conversations. [Learn more about Ressolve](https://www.capterra.com/p/217313/Ressolve/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## QualityDesk](https://www.capterra.com/p/249221/QualityDesk/) [4.6 (7)](https://www.capterra.com/p/249221/QualityDesk/#reviews) QualityDesk is an easy-to-use leadership software for any company, that cares about its people & customers. [Learn more about QualityDesk](https://www.capterra.com/p/249221/QualityDesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Luware Nimbus](https://www.capterra.com/p/10019979/Luware-Nimbus/) [4.4 (7)](https://www.capterra.com/p/10019979/Luware-Nimbus/reviews/) Luware Nimbus is a Microsoft-certified, Teams-native CX solution that unifies communication, workflows, and interactions in one hub. [Learn more about Luware Nimbus](https://www.capterra.com/p/10019979/Luware-Nimbus/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## 4Voice](https://www.capterra.com/p/176361/2Connect/) [4.4 (7)](https://www.capterra.com/p/176361/2Connect/reviews/) 4Voice focuses on delivering high-quality and affordable phone service to small and medium-sized businesses throughout North America. [Learn more about 4Voice](https://www.capterra.com/p/176361/2Connect/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SingleComm](https://www.capterra.com/p/231607/SingleComm/) [4.1 (7)](https://www.capterra.com/p/231607/SingleComm/reviews/) Customize workflows in minutes with no coding with the all-in-one contact center platform designed by contact center professionals. [Learn more about SingleComm](https://www.capterra.com/p/231607/SingleComm/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Cyburdial](https://www.capterra.com/p/228357/Cyburdial/) [5.0 (6)](https://www.capterra.com/p/228357/Cyburdial/#reviews) Call management software that helps businesses manage client calls, conferences, voicemail, agent screens, recording, and more. [Learn more about Cyburdial](https://www.capterra.com/p/228357/Cyburdial/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SanCCS](https://www.capterra.com/p/238049/SanCCS/) [5.0 (6)](https://www.capterra.com/p/238049/SanCCS/#reviews) Gain access to real-time analysis & reports, customized web-based CRM, live monitoring, and ACD Systems with SAN Software [Learn more about SanCCS](https://www.capterra.com/p/238049/SanCCS/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CareDesk](https://www.capterra.com/p/212700/Keona-Health-Desk/) [4.8 (6)](https://www.capterra.com/p/212700/Keona-Health-Desk/#reviews) Kara AI completes 50%+ of patient calls. 95% completion rate. 125% more calls per agent. Coordinated AI + human engines. [Learn more about CareDesk](https://www.capterra.com/p/212700/Keona-Health-Desk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ServiceTonic](https://www.capterra.com/p/112516/ServiceTonic/) [4.7 (6)](https://www.capterra.com/p/112516/ServiceTonic/#reviews) Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software. [Learn more about ServiceTonic](https://www.capterra.com/p/112516/ServiceTonic/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## KronoDesk](https://www.capterra.com/p/222536/KronoDesk/) [4.0 (6)](https://www.capterra.com/p/222536/KronoDesk/#reviews) With KronoDesk you can focus on helping your customers, not configuring the the tools to help and support them. [Learn more about KronoDesk](https://www.capterra.com/p/222536/KronoDesk/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## LiveOps](https://www.capterra.com/p/124415/LiveOps/) [3.7 (6)](https://www.capterra.com/p/124415/LiveOps/#reviews) With LiveOps, brands have a 24/7, 360-degree ability to connect with consumers faster, better and cost-effectively. [Learn more about LiveOps](https://www.capterra.com/p/124415/LiveOps/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Contact Cloud](https://www.capterra.com/p/208353/Contact-Cloud/) [5.0 (5)](https://www.capterra.com/p/208353/Contact-Cloud/#reviews) Contact Cloud is an all-in-one virtual business phone system for any business. [Learn more about Contact Cloud](https://www.capterra.com/p/208353/Contact-Cloud/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Thrio](https://www.capterra.com/p/239949/Thrio/) [5.0 (5)](https://www.capterra.com/p/239949/Thrio/#reviews) Thrio's CCaaS platform features process automation, inbound/outbound voice, full omnichannel, and built-in AI tools. [Learn more about Thrio](https://www.capterra.com/p/239949/Thrio/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Sip2Dial Cloud Call Center](https://www.capterra.com/p/164434/Cloud-Call-Center/) [5.0 (5)](https://www.capterra.com/p/164434/Cloud-Call-Center/#reviews) A call center solution that allows for workforce optimization, mobile marketing, proactive costumer communications, and more. [Learn more about Sip2Dial Cloud Call Center](https://www.capterra.com/p/164434/Cloud-Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ATLAS](https://www.capterra.com/p/10020109/ATLAS/) [5.0 (5)](https://www.capterra.com/p/10020109/ATLAS/#reviews) ATLAS is a sophisticated inbound call tracking software designed to optimize marketing performance by thoroughly analyzing and scoring. [Learn more about ATLAS](https://www.capterra.com/p/10020109/ATLAS/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Voicent Predictive Dialer](https://www.capterra.com/p/120329/AgentDialer/) [5.0 (5)](https://www.capterra.com/p/120329/AgentDialer/#reviews) Dramatically increases productivity and improves campaign bottom-line by automatically dialing. [Learn more about Voicent Predictive Dialer](https://www.capterra.com/p/120329/AgentDialer/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Tegsoft Contact Center](https://www.capterra.com/p/182230/Contact-Center/) [5.0 (5)](https://www.capterra.com/p/182230/Contact-Center/#reviews) Tegsoft is a well-designed, all-in-one communication platform that can provide the best customer experience. [Learn more about Tegsoft Contact Center](https://www.capterra.com/p/182230/Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Voicespin](https://www.capterra.com/p/183538/Voicespin/) [4.8 (5)](https://www.capterra.com/p/183538/Voicespin/#reviews) VoiceSpin is a cloud-based VoIP telephony provider offering call center and AI auto dialer solutions for outbound sales. [Learn more about Voicespin](https://www.capterra.com/p/183538/Voicespin/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## DialerAI](https://www.capterra.com/p/168692/star2billing/) [4.8 (5)](https://www.capterra.com/p/168692/star2billing/#reviews) A call center suite offering inbound & outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation. [Learn more about DialerAI](https://www.capterra.com/p/168692/star2billing/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## AuguTech](https://www.capterra.com/p/159721/AuguTech/) [4.8 (5)](https://www.capterra.com/p/159721/AuguTech/#reviews) AuguTech provides an award-winning comprehensive CRM and Predictive Dialing platform, proven to Increase productivity. [Learn more about AuguTech](https://www.capterra.com/p/159721/AuguTech/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Numitech Speech Analytics](https://www.capterra.com/p/10008789/Upbe/) [4.8 (5)](https://www.capterra.com/p/10008789/Upbe/#reviews) Upbe is the call analysis tool that helps boost sales performance in B2B companies and automate QA & Call Center processes in big corps [Learn more about Numitech Speech Analytics](https://www.capterra.com/p/10008789/Upbe/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Restaurant Call Center](https://www.capterra.com/p/133071/Restaurant-Call-Center/) [4.8 (5)](https://www.capterra.com/p/133071/Restaurant-Call-Center/#reviews) Restaurant Call Center for Oracle-Micros, Oracle-Simphony, NCR-Aloha, and PAR-Pixelpoint. [Learn more about Restaurant Call Center](https://www.capterra.com/p/133071/Restaurant-Call-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## VBVoice](https://www.capterra.com/p/78434/VBVoice/) [4.8 (5)](https://www.capterra.com/p/78434/VBVoice/#reviews) Rapid Application Development tool for telephony and speech blending high level GUI with programming in Visual Studio .NET. [Learn more about VBVoice](https://www.capterra.com/p/78434/VBVoice/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Voice Clearity](https://www.capterra.com/p/236907/Voice-Clearity/) [4.6 (5)](https://www.capterra.com/p/236907/Voice-Clearity/#reviews) Cloud based Voice solutions from Voice Clearity ensure efficiency, cost effectiveness and unparalleled reliability with intelligence. [Learn more about Voice Clearity](https://www.capterra.com/p/236907/Voice-Clearity/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## AG-VIP](https://www.capterra.com/p/198754/AG-VIP/) [4.6 (5)](https://www.capterra.com/p/198754/AG-VIP/#reviews) AG-VIP is a Call Center Software solution for Inbound and Outbound. CTI Power Dialer, VoIP Softphone, campaign management, scripting [Learn more about AG-VIP](https://www.capterra.com/p/198754/AG-VIP/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ICS Flow](https://www.capterra.com/p/17762/PICS/) [4.6 (5)](https://www.capterra.com/p/17762/PICS/#reviews) Comprehensive VOIP-enabled inbound and outbound call management with integrated CRM, scripting, and performance tracking capabilities [Learn more about ICS Flow](https://www.capterra.com/p/17762/PICS/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CallMiner Eureka](https://www.capterra.com/p/130323/Eureka/) [4.6 (5)](https://www.capterra.com/p/130323/Eureka/#reviews) CallMiner is the leader in conversation intelligence to improve CX, capturing, analyzing and uncovering insights on interactions. [Learn more about CallMiner Eureka](https://www.capterra.com/p/130323/Eureka/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## PhoneCall](https://www.capterra.com/p/165366/PhoneCall/) [4.6 (5)](https://www.capterra.com/p/165366/PhoneCall/#reviews) PhoneCall is a scalable, cloud contact center solution offering contact management, predictive dialing for telemarketing. [Learn more about PhoneCall](https://www.capterra.com/p/165366/PhoneCall/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## OnviSource OmVista](https://www.capterra.com/p/92454/OmVista/) [4.6 (5)](https://www.capterra.com/p/92454/OmVista/#reviews) OmVista is a powerful framework designed to overcome barriers to excellence by providing businesses with a holistic view of their data. [Learn more about OnviSource OmVista](https://www.capterra.com/p/92454/OmVista/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CXM](https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring/) [4.4 (5)](https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring/#reviews) Workforce optimization tools for the contact center. Call recording, quality monitoring, and workforce management. [Learn more about CXM](https://www.capterra.com/p/140678/CXM-Recording-and-Quality-Monitoring/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## C2Perform](https://www.capterra.com/p/168039/EducationFolder/) [4.4 (5)](https://www.capterra.com/p/168039/EducationFolder/#reviews) A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement. [Learn more about C2Perform](https://www.capterra.com/p/168039/EducationFolder/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Broadcaster BOT](https://www.capterra.com/p/276654/Broadcaster-BOT/) [4.4 (5)](https://www.capterra.com/p/276654/Broadcaster-BOT/#reviews) Integrate multi-agents and chatbots to streamline communication with your customers across different channels on a single platform [Learn more about Broadcaster BOT](https://www.capterra.com/p/276654/Broadcaster-BOT/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## bxp software](https://www.capterra.com/p/142212/bxp-software/) [4.2 (5)](https://www.capterra.com/p/142212/bxp-software/#reviews) Tailor made Contact Centre software built for your call centre performance includes CRM, e-learning and quality assurance tools. [Learn more about bxp software](https://www.capterra.com/p/142212/bxp-software/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Quvu](https://www.capterra.com/p/248596/Quvu/) [4.2 (5)](https://www.capterra.com/p/248596/Quvu/#reviews) Transformational cloud-based contact centre management solution, delivering Real Time Analytics, Dialler & Ofcom compliance. [Learn more about Quvu](https://www.capterra.com/p/248596/Quvu/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) [4.2 (5)](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/#reviews) Over-the-top multi-tenant Contact-Center-as-a-Service (CCaaS) thats always-on, highly secure, and instantly scalable. [Learn more about MiContact Center Business](https://www.capterra.com/p/214930/MiCloud-Contact-Center-Business/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Dezide](https://www.capterra.com/p/39208/Advisor/) [4.2 (5)](https://www.capterra.com/p/39208/Advisor/#reviews) Use Interactive Troubleshooting Guides to make sure everybody troubleshoots like the best [Learn more about Dezide](https://www.capterra.com/p/39208/Advisor/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## OMniLeads](https://www.capterra.com/p/216598/OMniLeads/) [4.2 (5)](https://www.capterra.com/p/216598/OMniLeads/#reviews) OMniLeads is an open source contact center software providing call routing, campaign management, and reporting tools. [Learn more about OMniLeads](https://www.capterra.com/p/216598/OMniLeads/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) [4.0 (5)](https://www.capterra.com/p/240811/Knowlarity/#reviews) Cloud Contact Center streamlines voice operations. Track call center metrics to enhance agent productivity & customer satisfaction KPIs [Learn more about Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## ICTBroadcast](https://www.capterra.com/p/130753/ICTBroadcast/) [4.0 (5)](https://www.capterra.com/p/130753/ICTBroadcast/#reviews) An advance call center software solution supporting predictive, progressive, preview, power and manual dialing support. [Learn more about ICTBroadcast](https://www.capterra.com/p/130753/ICTBroadcast/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Mosaicx](https://www.capterra.com/p/265760/Mosaicx/) [3.8 (5)](https://www.capterra.com/p/265760/Mosaicx/#reviews) Cloud-based virtual agent that understands people, not menus. Easy, effective, enjoyable self-service for customers and employees. [Learn more about Mosaicx](https://www.capterra.com/p/265760/Mosaicx/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Servetel](https://www.capterra.com/p/198854/Servetel/) [3.4 (5)](https://www.capterra.com/p/198854/Servetel/#reviews) Servetel (by Acefone) is an international cloud communications service provider, catering to startups, SMBs and enterprises.  [Learn more about Servetel](https://www.capterra.com/p/198854/Servetel/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Softdial Contact Center](https://www.capterra.com/p/27969/Softdial-Contact-Center/) [5.0 (4)](https://www.capterra.com/p/27969/Softdial-Contact-Center/#reviews) Flexible Cloud Contact Center Software Platform sold globally as CCaaS, & to enterprises. Fully blended omnichannel, quick deployment. [Learn more about Softdial Contact Center](https://www.capterra.com/p/27969/Softdial-Contact-Center/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## SmartAction Speech IVR System](https://www.capterra.com/p/88772/SmartAction-Speech-IVR-System/) [5.0 (4)](https://www.capterra.com/p/88772/SmartAction-Speech-IVR-System/#reviews) SmartAction provides cloud-based AI-powered Virtual Agent solutions for contact centers. [Learn more about SmartAction Speech IVR System](https://www.capterra.com/p/88772/SmartAction-Speech-IVR-System/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Focus Contact Center](https://www.capterra.com/p/141548/Call-Center-Software/) [5.0 (4)](https://www.capterra.com/p/141548/Call-Center-Software/#reviews) Call Center Software - call recording, live monitoring, advanced reporting, multi-channel (phone, SMS, email, chat, webform, social). [Learn more about Focus Contact Center](https://www.capterra.com/p/141548/Call-Center-Software/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## CyTrack](https://www.capterra.com/p/132757/CyCX/) [5.0 (4)](https://www.capterra.com/p/132757/CyCX/#reviews) Customer Experience & Omni Channel Contact Centre solution for cloud and on premise PBX solutions including Skype for Business [Learn more about CyTrack](https://www.capterra.com/p/132757/CyCX/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics [## Sparrow](https://www.capterra.com/p/217419/Sparrow/) [5.0 (4)](https://www.capterra.com/p/217419/Sparrow/#reviews) Conversational AI Omnichannel Helpdesk Management Sales CRM Debt Collection Sentiment Analysis Customer 360 Seamless Integration [Learn more about Sparrow](https://www.capterra.com/p/217419/Sparrow/) Call Center features reviewers most value Call Logging Call Monitoring Call Recording Call Scripting Call Transfer Caller ID Contact Management Queue Management Reporting/Analytics Page 6 of 11 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (492) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews [AI Copilot](https://www.capterra.com/call-center-software/features/721-virtual-assistant/) [Blended Call Center](https://www.capterra.com/call-center-software/features/4148-blended-call-center/) [Call Logging](https://www.capterra.com/call-center-software/features/475-call-logging/) [Call Monitoring](https://www.capterra.com/call-center-software/features/3633-call-monitoring/) [Call Recording](https://www.capterra.com/call-center-software/features/2761-call-recording/) [Call Routing](https://www.capterra.com/call-center-software/features/3876-call-routing/) [Call Scripting](https://www.capterra.com/call-center-software/features/1957-call-scripting/) [Call Transfer](https://www.capterra.com/call-center-software/features/267-call-transfer/) [Caller ID](https://www.capterra.com/call-center-software/features/1670-caller-id/) [Contact Management](https://www.capterra.com/call-center-software/features/3-contact-management/) [CRM](https://www.capterra.com/call-center-software/features/3364-crm/) [Dashboard](https://www.capterra.com/call-center-software/features/3079-dashboard/) [Generative AI](https://www.capterra.com/call-center-software/features/2098-ai-content-creation/) [Inbound Call Center](https://www.capterra.com/call-center-software/features/2427-inbound-call-center/) [IVR](https://www.capterra.com/call-center-software/features/2660-ivr/) [Outbound Call Center](https://www.capterra.com/call-center-software/features/3217-outbound-call-center/) [Predictive Dialer](https://www.capterra.com/call-center-software/features/1050-predictive-dialer/) [Progressive Dialer](https://www.capterra.com/call-center-software/features/2483-progressive-dialer/) [Queue Management](https://www.capterra.com/call-center-software/features/2044-queue-management/) [Reporting/Analytics](https://www.capterra.com/call-center-software/features/2900-reporting-analytics/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Call Recording Software](https://www.capterra.com/call-recording-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Speech Analytics Software](https://www.capterra.com/speech-analytics-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/) I'm looking for Call Center Software that is: [Free](https://www.capterra.com/call-center-software/s/free/)