# Page 9 | Best Call Center Software 2026 | Capterra

> Page 9 - Find the top Call Center software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/call-center-software

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# Best Call Center Software - Page 9

[## Intellicon](https://www.capterra.com/p/157566/Intellicon/)

[4.0 (1)](https://www.capterra.com/p/157566/Intellicon/#reviews)

AI-powered Contact Center for Omnichannel, Inbound & Outbound operations with AI Chatbot, AI QA, Auto Dialer, Cloud or On-Premise.  [Learn more about Intellicon](https://www.capterra.com/p/157566/Intellicon/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## SYNTHESYS](https://www.capterra.com/p/67570/SYNTHESYS/)

[4.0 (1)](https://www.capterra.com/p/67570/SYNTHESYS/#reviews)

The comprehensive package that provides the management of an efficient, successful and effective call centre operation. [Learn more about SYNTHESYS](https://www.capterra.com/p/67570/SYNTHESYS/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## inspeech](https://www.capterra.com/p/266356/inConcert-Speech-Analytics/)

[4.0 (1)](https://www.capterra.com/p/266356/inConcert-Speech-Analytics/#reviews)

Guarantee top quality with GenAI-powered conversation analysis. [Learn more about inspeech](https://www.capterra.com/p/266356/inConcert-Speech-Analytics/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors.

[## Metaphor Contact Center](https://www.capterra.com/p/118688/Metaphor-Contact-Center/)

[4.0 (1)](https://www.capterra.com/p/118688/Metaphor-Contact-Center/#reviews)

Metaphor Contact Center delivers remarkable omnichannel customer experiences across voice, email, text, social and web. [Learn more about Metaphor Contact Center](https://www.capterra.com/p/118688/Metaphor-Contact-Center/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Vocalcom Salesforce Edition](https://www.capterra.com/p/240475/Vocalcom-Salesforce-Edition/)

[4.0 (1)](https://www.capterra.com/p/240475/Vocalcom-Salesforce-Edition/#reviews)

Manage your contact center and your omnichannel customer interactions in Salesforce & offer a seamless & personalized customer service [Learn more about Vocalcom Salesforce Edition](https://www.capterra.com/p/240475/Vocalcom-Salesforce-Edition/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Orbox](https://www.capterra.com/p/211307/Orbox/)

[4.0 (1)](https://www.capterra.com/p/211307/Orbox/#reviews)

This solution was developed to increase productivity and reduce costs associated with communications. [Learn more about Orbox](https://www.capterra.com/p/211307/Orbox/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## AheevaCCS](https://www.capterra.com/p/125969/AheevaCCS/)

[4.0 (1)](https://www.capterra.com/p/125969/AheevaCCS/#reviews)

Solution for your inbound and outbound calls with reporting and quality monitoring functionality. [Learn more about AheevaCCS](https://www.capterra.com/p/125969/AheevaCCS/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Kloudtalk](https://www.capterra.com/p/167275/Kloudtalk/)

[4.0 (1)](https://www.capterra.com/p/167275/Kloudtalk/#reviews)

A robust cloud based Business Phone System that helps in streamlining business communication with customers and prospective clients. [Learn more about Kloudtalk](https://www.capterra.com/p/167275/Kloudtalk/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Fonvirtual Call Center](https://www.capterra.com/p/183354/Fonvirtual-Call-Center/)

[3.0 (1)](https://www.capterra.com/p/183354/Fonvirtual-Call-Center/#reviews)

A Call center software is a telephone system that manages efficiently a big amount of calls online, providing the best customer service [Learn more about Fonvirtual Call Center](https://www.capterra.com/p/183354/Fonvirtual-Call-Center/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Abacus Cloud](https://www.capterra.com/p/53608/Abacus-Cloud/)

[3.0 (1)](https://www.capterra.com/p/53608/Abacus-Cloud/#reviews)

Open source billing management platform for PBX, VoIP gateways, IP phone systems, wireless, routers, data switches. [Learn more about Abacus Cloud](https://www.capterra.com/p/53608/Abacus-Cloud/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## iCallify](https://www.capterra.com/p/255628/iCallify/)

0.0 (0)

iCallify is AI-powered call center software with dialers, IVR, WhatsApp, and dashboards to boost productivity & CX. [Learn more about iCallify](https://www.capterra.com/p/255628/iCallify/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Aeonix Contact Center](https://www.capterra.com/p/10042472/Aeonix-Contact-Center/)

0.0 (0)

Aeonix is unified communications software that consolidates business applications into a single, fault-tolerant system.  [Learn more about Aeonix Contact Center](https://www.capterra.com/p/10042472/Aeonix-Contact-Center/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Virtual Contact Center (VCC)](https://www.capterra.com/p/274835/Virtual-Contact-Center-VCC/)

0.0 (0)

Cloud-based contact center software for multi-channel communication with support for inbound and outbound calling, SMS, email and chat. [Learn more about Virtual Contact Center (VCC)](https://www.capterra.com/p/274835/Virtual-Contact-Center-VCC/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Total.Care](https://www.capterra.com/p/10034256/Total-Care/)

0.0 (0)

Call queue management solution designed for the healthcare sector that offers patient engagement, cloud IVR, auto-attendant, and more. [Learn more about Total.Care](https://www.capterra.com/p/10034256/Total-Care/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## GoContact](https://www.capterra.com/p/201861/Contact-Center-Platform/)

0.0 (0)

GoContact is a native Call Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artific [Learn more about GoContact](https://www.capterra.com/p/201861/Contact-Center-Platform/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Humach](https://www.capterra.com/p/161098/Humach/)

0.0 (0)

Humach provides the first patented, true-cloud based platform with open published APIs, enabling customers to flex their customer sales [Learn more about Humach](https://www.capterra.com/p/161098/Humach/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## TrackMyLeads](https://www.capterra.com/p/132882/TrackMyLeads/)

0.0 (0)

Call tracking & intake management system with optimized lead forms, appointment scheduling, lead tracking, and conversion analytics. [Learn more about TrackMyLeads](https://www.capterra.com/p/132882/TrackMyLeads/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Inextrix](https://www.capterra.com/p/192853/Inextrix/)

0.0 (0)

An Intelligent Call Center Software to Boost Sales, Productivity and cater best Customer Experience using smart UI/UX. [Learn more about Inextrix](https://www.capterra.com/p/192853/Inextrix/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Fastcall](https://www.capterra.com/p/251849/Fastcall/)

0.0 (0)

Fastcall is a Salesforce CTI solution that helps Salesforce users manage inbound and outbound calls, videocalls and texts. [Learn more about Fastcall](https://www.capterra.com/p/251849/Fastcall/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Discoveriez](https://www.capterra.com/p/254339/Discoveriez/)

0.0 (0)

AI and RPA tool for VoC management used by Japanese companies for flagging the high-risk phrases in customer interactions. [Learn more about Discoveriez](https://www.capterra.com/p/254339/Discoveriez/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## NovelVox Unified Agent Desktop](https://www.capterra.com/p/230210/NovelVox-Unified-Agent-Desktop/)

0.0 (0)

The Integrated Contact Center Agent Desktop Optimized to Adapt to Your Specific Business Needs. [Learn more about NovelVox Unified Agent Desktop](https://www.capterra.com/p/230210/NovelVox-Unified-Agent-Desktop/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Gridbees](https://www.capterra.com/p/196514/Gridbees/)

0.0 (0)

We are specialized in integrations, offering a highly customizable solution that quickly and easily interconnects with any third party. [Learn more about Gridbees](https://www.capterra.com/p/196514/Gridbees/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## EHVA](https://www.capterra.com/p/10041927/EHVA/)

0.0 (0)

Conversational phone and voice AI software for call centers and similar operations that handles customer service and billing inquiries. [Learn more about EHVA](https://www.capterra.com/p/10041927/EHVA/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## telegra](https://www.capterra.com/p/209107/telegra/)

0.0 (0)

Web-based telephony and cloud ACD for call centers. Compatible with any PBX. No per-minute costs/usage. [Learn more about telegra](https://www.capterra.com/p/209107/telegra/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## ilogixx](https://www.capterra.com/p/195890/ilogixx/)

0.0 (0)

VoIP-based customer dialogue software to automate multi-channel communications, call distribution, real-time monitoring and more. [Learn more about ilogixx](https://www.capterra.com/p/195890/ilogixx/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## CallWise](https://www.capterra.com/p/166707/CallWise/)

0.0 (0)

CallWise triggers a phone call between your sales reps and prospects, while they're showing interest, are likely available. [Learn more about CallWise](https://www.capterra.com/p/166707/CallWise/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Senju/SM](https://www.capterra.com/p/246931/SenjuSM/)

0.0 (0)

Customer service management platform to coordinate knowledge bases, teams, and departments for streamlining customer service responses. [Learn more about Senju/SM](https://www.capterra.com/p/246931/SenjuSM/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Texting.Biz](https://www.capterra.com/p/10005636/Texting-Biz/)

0.0 (0)

Texting.Biz allows businesses to send and receive text messages to and from their main published number. [Learn more about Texting.Biz](https://www.capterra.com/p/10005636/Texting-Biz/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Operata](https://www.capterra.com/p/235602/Operata/)

0.0 (0)

Service monitoring & assurance for cloud contact centers [Learn more about Operata](https://www.capterra.com/p/235602/Operata/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## KingAsterisk Contact Center Software](https://www.capterra.com/p/10022439/KingAsterisk-Call-Center-Dialer/)

0.0 (0)

KingAsterisk provides robust contact center software and expert Vicidial solutions. [Learn more about KingAsterisk Contact Center Software](https://www.capterra.com/p/10022439/KingAsterisk-Call-Center-Dialer/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## novofon.ai](https://www.capterra.com/p/10035060/novofon/)

0.0 (0)

novofon.ai is telephone agent software that uses AI to automate and streamline business customer communication processes. [Learn more about novofon.ai](https://www.capterra.com/p/10035060/novofon/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Contact Cubed](https://www.capterra.com/p/170995/Contact-Cubed/)

0.0 (0)

Call center software to help you manage not only your customer service needs but also the quality and compliance metrics you establish [Learn more about Contact Cubed](https://www.capterra.com/p/170995/Contact-Cubed/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## 2600Hz](https://www.capterra.com/p/144761/2600Hz/)

0.0 (0)

2600Hz is an award-winning UC provider offering UCaaS, CPaaS, CCaaS, mobile, and remote collaboration solutions all in one platform. [Learn more about 2600Hz](https://www.capterra.com/p/144761/2600Hz/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Cordless](https://www.capterra.com/p/10004833/Cordless/)

0.0 (0)

Modern telephony for customer support teams. Ready to use in minutes. Improve phone support for your customers and your agents [Learn more about Cordless](https://www.capterra.com/p/10004833/Cordless/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com/p/246241/AI-Mediated-Conversations-AI-MC/)

0.0 (0)

Call routing solution that helps businesses use emotion AI and voice data to match customers with agents, enhancing outcomes. [Learn more about Personalized Agent Intelligent Routing (PAIR)](https://www.capterra.com/p/246241/AI-Mediated-Conversations-AI-MC/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Voice Solution](https://www.capterra.com/p/275002/Voice-Solution/)

0.0 (0)

Advanced cloud-based Voice solutions including Omni-channel cloud Call Center Platform and Voice Broadcast Platform. [Learn more about Voice Solution](https://www.capterra.com/p/275002/Voice-Solution/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Modeer 360](https://www.capterra.com/p/10031225/Modeer-360/)

0.0 (0)

Modeer 360 is a cloud-based software that centralizes and streamlines business operations to enhance organizational efficiency. [Learn more about Modeer 360](https://www.capterra.com/p/10031225/Modeer-360/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Video Call Center](https://www.capterra.com/p/230553/Video-Call-Center/)

0.0 (0)

Video-based customer service platform that helps businesses in the financial sector, healthcare, utilities and HR connect with clients. [Learn more about Video Call Center](https://www.capterra.com/p/230553/Video-Call-Center/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Enterprise Accelerator](https://www.capterra.com/p/202795/Enterprise-Accelerator/)

0.0 (0)

Measure and manage 100% of contact center interactions in customized business intelligence reporting dashboards, with speech analytics. [Learn more about Enterprise Accelerator](https://www.capterra.com/p/202795/Enterprise-Accelerator/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## ID Cloud](https://www.capterra.com/p/267404/ID-Cloud/)

0.0 (0)

ID Cloud can be deployed on both public or private cloud, it includes both telephony and contact centre software hosted on cloud. [Learn more about ID Cloud](https://www.capterra.com/p/267404/ID-Cloud/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Grypp](https://www.capterra.com/p/265399/Grypp/)

0.0 (0)

Grypp is a DXP solutions company providing customer engagement technology to contact centers, globally. [Learn more about Grypp](https://www.capterra.com/p/265399/Grypp/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## CommBox](https://www.capterra.com/p/194615/CommBox-Platform/)

0.0 (0)

Manage your call center with CommBox, a new way to oversee and gain control of your daily, monthly, quarterly and yearly activities. [Learn more about CommBox](https://www.capterra.com/p/194615/CommBox-Platform/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## TelebuHub](https://www.capterra.com/p/10031830/TelebuHub/)

0.0 (0)

TelebuHub streamlines communication and customer experience, and it is an all-in-one contact center software that boosts engagement. [Learn more about TelebuHub](https://www.capterra.com/p/10031830/TelebuHub/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## AgentHub](https://www.capterra.com/p/215818/AgentHub/)

0.0 (0)

AgentHub is the agent guidance and action interface that turns agents—regardless of their tenure or proficiency—into your best agent. [Learn more about AgentHub](https://www.capterra.com/p/215818/AgentHub/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Coztel](https://www.capterra.com/p/166928/Coztel/)

0.0 (0)

A cloud based contact center software company offering outbound dialers, ACD, IVR and hosted pbx service. [Learn more about Coztel](https://www.capterra.com/p/166928/Coztel/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## SOGEDES.X](https://www.capterra.com/p/267536/SOGEDESX/)

0.0 (0)

User-friendly and intuitive cloud-based omnichannel software for call and contact centres for perfect customer experience! [Learn more about SOGEDES.X](https://www.capterra.com/p/267536/SOGEDESX/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## IPTel](https://www.capterra.com/p/10027156/IPTel/)

0.0 (0)

IPtel is call center, IP PBX, auto dialer, and CRM software that helps businesses communicate better and deliver superior experiences. [Learn more about IPTel](https://www.capterra.com/p/10027156/IPTel/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## CommPeak Cloud PBX](https://www.capterra.com/p/201924/CommPeak-PBX/)

0.0 (0)

CommPeak PBX streamlines call center operations with customizable features, real-time monitoring, and extensive analytics. [Learn more about CommPeak Cloud PBX](https://www.capterra.com/p/201924/CommPeak-PBX/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## virtualQ](https://www.capterra.com/p/203143/virtualQ/)

0.0 (0)

AI-based B2B software for call support pre-call, sequencing / prioritizing calls, and managing call loads, featuring callback services. [Learn more about virtualQ](https://www.capterra.com/p/203143/virtualQ/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

[## Call Center as a Service](https://www.capterra.com/p/10029641/Call-Center-as-a-Service/)

0.0 (0)

Cloud-based call center solution that helps businesses manage call distribution, customer experience, call records, and more. [Learn more about Call Center as a Service](https://www.capterra.com/p/10029641/Call-Center-as-a-Service/)

Call Center features reviewers most value

Call Logging

Call Monitoring

Call Recording

Call Scripting

Call Transfer

Caller ID

Contact Management

Queue Management

Reporting/Analytics

Page 9 of 11

## Top-rated software of 2026

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We have selected the most important and critical features as defined by Capterra user reviews

[AI Copilot](https://www.capterra.com/call-center-software/features/721-virtual-assistant/)

[Blended Call Center](https://www.capterra.com/call-center-software/features/4148-blended-call-center/)

[Call Logging](https://www.capterra.com/call-center-software/features/475-call-logging/)

[Call Monitoring](https://www.capterra.com/call-center-software/features/3633-call-monitoring/)

[Call Recording](https://www.capterra.com/call-center-software/features/2761-call-recording/)

[Call Routing](https://www.capterra.com/call-center-software/features/3876-call-routing/)

[Call Scripting](https://www.capterra.com/call-center-software/features/1957-call-scripting/)

[Call Transfer](https://www.capterra.com/call-center-software/features/267-call-transfer/)

[Caller ID](https://www.capterra.com/call-center-software/features/1670-caller-id/)

[Contact Management](https://www.capterra.com/call-center-software/features/3-contact-management/)

[CRM](https://www.capterra.com/call-center-software/features/3364-crm/)

[Dashboard](https://www.capterra.com/call-center-software/features/3079-dashboard/)

[Generative AI](https://www.capterra.com/call-center-software/features/2098-ai-content-creation/)

[Inbound Call Center](https://www.capterra.com/call-center-software/features/2427-inbound-call-center/)

[IVR](https://www.capterra.com/call-center-software/features/2660-ivr/)

[Outbound Call Center](https://www.capterra.com/call-center-software/features/3217-outbound-call-center/)

[Predictive Dialer](https://www.capterra.com/call-center-software/features/1050-predictive-dialer/)

[Progressive Dialer](https://www.capterra.com/call-center-software/features/2483-progressive-dialer/)

[Queue Management](https://www.capterra.com/call-center-software/features/2044-queue-management/)

[Reporting/Analytics](https://www.capterra.com/call-center-software/features/2900-reporting-analytics/)

Deployment

Cloud, SaaS, Web-Based

Desktop Mac

Desktop Windows

Desktop Linux

On-Premise Windows

On-Premise Linux

Desktop Chromebook

Mobile Android

Mobile iPhone

Mobile iPad

Related Software Category:

[Call Recording Software](https://www.capterra.com/call-recording-software/)[CRM Software](https://www.capterra.com/customer-relationship-management-software/)[Customer Service Software](https://www.capterra.com/customer-service-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Online CRM Software](https://www.capterra.com/online-crm-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Speech Analytics Software](https://www.capterra.com/speech-analytics-software/)[Contact Center Software](https://www.capterra.com/contact-center-software/)

I'm looking for Call Center Software that is:

[Free](https://www.capterra.com/call-center-software/s/free/)