Calabrio One Suite vs Ozonetel CloudAgent

Starting Price

Not provided by vendor

$45.00/month/user

Best For

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers.

We serve across 20 verticals ranging from SMBs to Enterprise including eCommerce, hospitality, hospitals, logistics. We can deliver in 160+ PSTN & VOIP countries .

Ideal number of Users

10 - 1000+

100-499

Rating


4.2 / 5
(69)
Read All Reviews

4.5 / 5
(26)
Read All Reviews

Ease of Use


4.3 / 5


  • "Pretty easy to use, but my favorite is the feedback and extent that they go to listen and understand our needs."

  • "The Program is easy to use. The view of the program is clean and organized."


4.5 / 5


Customer Support


4.3 / 5



4.5 / 5


Features & Functionality


3.8 / 5


  • "One of the best suites I have ever had the opportunity to use."

  • "Sound quality is also quite good. Easily navigatable as well."


4.5 / 5


Value for Money


4 / 5



4.5 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 1 screenshot 152740 thumb
View 5 screenshots 210959 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Calabrio One Suite vs Ozonetel CloudAgent

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Ozonetel CloudAgent vs Calabrio One Suite