Calabrio One Suite vs Jive Voice

Awards

Starting Price

Not provided by vendor

$19.95/month/user

Best For

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers.

Jive's Hosted VoIP service is suited for businesses of all sizes, from small insurance agencies to giant corporations. Organizations (K12, Gov, Corp, Higher Ed) benefit from our easy to scale solution

Rating


4.2 / 5
(69)
Read All Reviews

4.6 / 5
(741)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.3 / 5


  • "Pretty easy to use, but my favorite is the feedback and extent that they go to listen and understand our needs."

  • "The Program is easy to use. The view of the program is clean and organized."


4.5 / 5


  • "Not being a super techie I find it super easy to use and the voice quality at both my end and the recipient's end is very good."

  • "They have great customer support and the best bang for your buck. Their web based programming is easy to use and easy to change when needed."

Customer Support


4.3 / 5



4.7 / 5


  • "Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out."

  • "I had loved my service since day one. The clarity has been amazing and the customer support even better."

Features & Functionality


3.8 / 5


  • "One of the best suites I have ever had the opportunity to use."

  • "Sound quality is also quite good. Easily navigatable as well."


4.5 / 5


  • "They show genuine care and concern when I contact them and they follow up, accordingly. The Associates are professional, polite and responsive."

  • "Jive customer service is quick to resolve issues and great with follow-up. Product value is great for the cost."

Value for Money


4 / 5



4.5 / 5


  • "Excellent pricing: Their pricing is one of the most competitive in the market. Easy navigation: Their dashboard and system are easy to use."

  • "The pricing is great, granted I am a Not for Profit, but even with that considered, price it yourself as I know you will find it a great value."

Product Features

  • check Blended Call Center
  • close Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • close Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 1 screenshot 152740 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Calabrio One Suite vs Jive Voice

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