FluentStream vs Bitrix24

Awards

Starting Price

$20.00/month/user

$39.00/month

Best For

FluentStream provides complete business phone solutions for small, medium and enterprise businesses.

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

Rating


4.6 / 5
(60)
Read All Reviews

4 / 5
(392)
Read All Reviews

Ideal number of Users

1 - 1000+

50 - 1000+

Ease of Use


4.5 / 5


  • "The contrast between this system and a huge complex proprietary system is night and day, not even on the same planet."

  • "The interface is easy to use and requires zero training."


3.7 / 5


  • "Great way of communication among team. The interface and ease of use are wonderful and perfect."

  • "Its an easy to use set of solution with the best User interface and Reporting design,its suitable for SMEs."

Customer Support


4.9 / 5


  • "Over all it is a GREAT company to work with. I love the support staff they are all friendly and try their darndest to get things fixed."

  • "EXCELLENT CUSTOMER SERVICE and great quality lines - everyone can hear us."


3.9 / 5


  • "For business consultants like me, it is a great tool to recommend as well as offer it as a service to our clients, especially if their Customer Service department is not automated."

  • "The only thing I wish they did better was customer service - it is web driven and you cant call a number."

Features & Functionality


4.4 / 5


  • "The GUI makes it so easy that a Helpdesk guy is able to do administrative tasks with ease."

  • "FluentStream allows us to manage our phone systems, users, faxes and voice messages in an easy to use interface."


4.1 / 5


  • "Really like the clean ad fresh interface- task are easy to prioritise and nice reporting available as standard."

  • "The flow of activities is intuitive, has a very clean interface, is a very good collaboration tool and project manager."

Value for Money


4.7 / 5


  • "Value for the Cost is outstanding - significant savings over past providers."

  • "A wonderful company to work with. Use of FluentStream has resulted in reduced phone costs and increased efficiencies."


4.2 / 5


  • "The only good thing about this software is that you don't have to spend any money on it before you try it."

  • "It's all-encompassing nature and generous pricing plan make it attractive for start ups. Once you have started using it you are hooked."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 3 screenshots 59220 thumb
View 3 screenshots 96495 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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FluentStream vs Bitrix24

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