Bitrix24 vs opcycWFM

Awards

Starting Price

$39.00/month

$5.95/month/user

Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

opcyc specializes in workforce management systems and the digitization of employee-related processes in the contact center.

Rating


4 / 5
(386)
Read All Reviews
(0)

Ideal number of Users

50 - 1000+

10 - 1000+

Ease of Use


3.5 / 5

Customer Support


4 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Product Features

  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
Not provided by vendor

Screenshots

View 3 screenshots 96495 thumb
View 5 screenshots 137533 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Bitrix24 vs opcycWFM

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