Bitrix24 vs OmniTouch Contact Center

Awards

Starting Price

$39.00/month

Not provided by vendor

Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

Cloud-based system that assists contact centers of all sizes with inbound voice interactions, ACD, agent performance management & more.

Rating


4 / 5
(387)
Read All Reviews
(0)

Ideal number of Users

50 - 1000+

Not provided by vendor

Ease of Use


3.5 / 5

Customer Support


4 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Product Features

  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 3 screenshots 96495 thumb
View 3 screenshots 166848 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Bitrix24 vs OmniTouch Contact Center

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