Bitrix24 vs ilogixx

Awards

Starting Price

$24.00/month

$3.99/month/user

Best For

Bitrix24 is for companies and small businesses. It also suits remote teams who want to keep in touch and collaborate efficiently.

Customers that need an on premise or hosted all-in-one contact center with outstanding functionality for best customer experience.

Ideal number of Users

50 - 1000+

1 - 1000+

Rating


4 / 5
(408)
Read All Reviews
(0)

Ease of Use


3.7 / 5


  • "Long have to wait for a response from the support service. Periodically, there are problems with setting the start-up time, and for some employees it was a little difficult to learn how to use it."

  • "It does the basic things you'll expect from a CRM; however, The user interface is not so intuitive and you'll require an extensive training and help to properly get the best out of the product."



Customer Support


3.9 / 5


  • "All the extra applications they have are impossible to navigate. Customer Service was terrible at helping up recover our lost address for prospects and customers."

  • "So if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software."



Features & Functionality


4.1 / 5


  • "Bitrix24 is very friendly user overall and the basic features are really useful that help teams collaborate and follow up on one another's role. The advanced features require further training."

  • "Its a good tool to track time spent by team members during projects. The visualizations are good and handy and it can be used to see what the individual is working on in real time."



Value for Money


4.2 / 5


  • "High level of options, great price, good usability."

  • "The software is extremely inexpensive. There is a fair amount of functionality at all levels of the membership plans."



Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 96495 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bitrix24 vs ilogixx

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