uContact vs VICIdial

Awards

Starting Price

$40.00/month/user

Not provided by vendor

Best For

Call center software underperforming? Improve your results with uContact, reducing costs and improving the productivity of agents and supervisors. A true, customizable omnichannel solution.

Any company wanting a contact center solution without vendor lock-in.

Rating


4.5 / 5
(25)
Read All Reviews

4.7 / 5
(223)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.3 / 5



4.4 / 5


  • "The predictive dialer works like a charm. It's capable to manage complex active campaigns."

  • "This software is the best one I could ever know, easy to use, the best call center platform."

Customer Support


4.8 / 5



4.6 / 5


  • "When somebody help you on community forum on vicidial, please help some others, for me it is one of the best open source in VOIP World."

  • "This dialer has stood the test of time and through active community feedback keeps getting better and better."

Features & Functionality


4.6 / 5



4.7 / 5


  • "Scalability and customization were one of the biggest benefits of my establishment. Also, their data security is great."

  • "One of the wonderful call center suite ever in the market with unified communications enabled. As per my knowledge and experience."

Value for Money


4.6 / 5



4.9 / 5


  • "It could help you save money. The whole package is customizable and extensible so that you can develop a unique customer experience."

  • "Once you understand it's not a closed source product and invest some time learning the system, you'll be in good hands."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 5 screenshots 149023 thumb
View 5 screenshots 43255 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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uContact vs VICIdial

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