Avaya Aura Platform vs XCALLY

Best For

Who Uses This Software?

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.

Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.

Target Customer Size (Users)

Not provided by vendor

2 - 999

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

No Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

Not provided by vendor
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

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Ratings

Overall


4.5 / 5
(29)

5 / 5
(59)

Ease of Use


4.5 / 5

5 / 5

Customer Service


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

5 / 5

Value for Money


4.5 / 5

4.5 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of XCALLY vs Avaya Aura Platform


Avaya Aura Platform vs XCALLY

Best For

Who Uses This Software?

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.

Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.

Target Customer Size (Users)

Not provided by vendor

2 - 999

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

No Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

Not provided by vendor
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Ratings

Overall


4.5 / 5
(29)

5 / 5
(59)

Ease of Use


4.5 / 5

5 / 5

Customer Service


4.5 / 5

5 / 5

Features & Functionality


4.5 / 5

5 / 5

Value for Money


4.5 / 5

4.5 / 5

Training & Support

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of XCALLY vs Avaya Aura Platform