Avaya Aura Platform vs Five9 Call Center Software vs Genesys PureCloud

Starting Price

Not provided by vendor Not provided by vendor

$69.99/month/user

Best For

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Rating


4.5 / 5
(39)


4 / 5
(340)


4 / 5
(77)

Ideal number of Users

Not provided by vendor

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5

4 / 5

4 / 5

Customer Support


4 / 5

4.5 / 5

3.5 / 5

Features & Functionality


4.5 / 5

4 / 5

4 / 5

Value for Money


4.5 / 5

4 / 5

4 / 5

Product Features

Not provided by vendor
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Genesys PureCloud vs Five9 Call Center Software vs Avaya Aura Platform

Avaya Aura Platform vs Five9 Call Center Software vs Genesys PureCloud

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share Share Your Comparison of Genesys PureCloud vs Five9 Call Center Software vs Avaya Aura Platform