Avaya Aura Platform vs Genesys PureCloud vs Virtual Call Center

Rating


4.5 / 5
(39)


4 / 5
(77)


4 / 5
(184)

Starting Price

Not provided by vendor

$69.99/month/user

$0.04/one-time/user

Best For

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relavent data to improve customer care.

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Small teams <50 users.

Ideal number of Users

Not provided by vendor

1 - 1000+

1 - 49

Ease of Use


4.5 / 5

4 / 5

4 / 5

Customer Support


4 / 5

3.5 / 5

3.5 / 5

Features & Functionality


4.5 / 5

4 / 5

4 / 5

Value for Money


4.5 / 5

4 / 5

4 / 5

Product Features

Not provided by vendor
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • close Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • close Reporting/Analytics

Screenshots

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Capterra screenshot placeholder
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Avaya Aura Platform vs Genesys PureCloud vs Virtual Call Center

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