Salesforce Service Cloud vs KSS Call Manager

Starting Price

$25.00/month/user

Not provided by vendor

Best For

Businesses in need of service-as-a-software solution for CRM and help desk management.

Not provided by vendor

Rating


4.5 / 5
(444)

(0)

Ideal number of Users

1 - 1000+

Not provided by vendor

Ease of Use


4 / 5

Customer Support


4 / 5

Features & Functionality


4.5 / 5

Value for Money


4 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • check Campaign Management
  • close Escalation Management
  • close Inbound Call Center
  • close Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • close Real-time Chat
  • close Reporting/Analytics

Screenshots

View 5 screenshots 27720 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

share Share Your Comparison of KSS Call Manager vs Salesforce Service Cloud

Salesforce Service Cloud vs KSS Call Manager

Share

share Share Your Comparison of KSS Call Manager vs Salesforce Service Cloud