LeadDesk vs Newfies-Dialer

Awards

Starting Price

$95.00/month/user

$99.00/month

Best For

LeadDesk is built for Contact Centers handling a high volume of customer contacts in In/Outbound Sales or customer service. We serve companies from 1-2 agents to large scale enterprises.

Companies, organisations and political campaigners wishing call their contacts with a pre-recorded message, who need the option to transfer to a live agent in their call centre.

Ideal number of Users

1 - 1000+

1 - 99

Rating


4.8 / 5
(4)

5 / 5
(4)

Ease of Use


4.8 / 5

5 / 5

Customer Support


5 / 5

5 / 5

Features & Functionality


4.5 / 5

4.8 / 5

Value for Money


4.5 / 5

5 / 5

Product Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 4 screenshots 196476 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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LeadDesk vs Newfies-Dialer

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Newfies-Dialer vs LeadDesk