Bright Pattern vs LiveAgent

Starting Price

$70.00/month/user

$15.00/month/user

Best For

Enterprises (up to 10,000 agent) as well as midsize companies (30 agents).

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise. Our target customer is everyone who understands how important customer service is.

Rating


4.8 / 5
(76)
Read All Reviews

4.7 / 5
(716)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Overall my experience with it has been pleasant. It works fairly well and is easy to use and understand."

  • "Their software satisfy and anticipate all market needs: it is innovative, complete but easy to use. And what about Customer Service."


4.5 / 5


  • "The live agents that actually help you. Customer service is epic and so friendly and the software is amazing and very easy to use."

  • "We love LiveAgent for the overall ease of use, interaction with our customers and great support."

Customer Support


4.8 / 5


  • "Great product and very rich features. Easy to implement and they have an awesome and highly responsive support team."

  • "They have a great support team who has always responded immediately to our questions/concerns."


4.7 / 5


  • "Never actually liked them, but your chat support was AMAZING very helpful and skillful personnel."

  • "I am very pleased with LiveAgent and would recommend it to other busy businessowners who need a place to deal with customer support."

Features & Functionality


4.6 / 5


  • "Bright Pattern is really looking to build a great product and is really listening to and trying to make their customer's happy."

  • "Scenario builder and Omunichannel capability are wonderful."


4.5 / 5


  • "I am also satisfied with their customer service because when we need them, they are quick, very helpful and also very nice."

  • "I enjoyed the friendly user interface and ease of access."

Value for Money


4.7 / 5


  • "Again I love how stable it is. When we're down, we lose money."

  • "Bright Pattern is a company worth investing in."


4.6 / 5


  • "Not as polished as other products but it's a good cost effective solution if you are looking for ticketing and chat."

  • "Ease of use and training, layout of agent panel, ease of set-up and ease of making changes and price."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 3 screenshots 51871 thumb
View 5 screenshots 142696 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bright Pattern vs LiveAgent

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