LogMeIn Rescue vs Bright Pattern

Starting Price

$149.00/month/user

$70.00/month/user

Best For

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organizations

Enterprises (up to 10,000 agent) as well as midsize companies (30 agents).

Ideal number of Users

1 - 1000+

10 - 1000+

Rating


4.6 / 5
(115)
Read All Reviews

4.7 / 5
(85)
Read All Reviews

Ease of Use


4.6 / 5


  • "Really good feature set, and easy to use. Also has good security making participants feel at ease when you ask to take control of the session."

  • "Have used them for years. Love the program and ease of use."


4.6 / 5


  • "I love that all of our customer interactions are on one platform. Very user friendly and simple to program."

  • "Overall my experience with it has been pleasant. It works fairly well and is easy to use and understand."

Customer Support


4.4 / 5


  • "It has different products for different usage. For serious Helpdesk support, this is a true product to look into it."

  • "It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before."


4.8 / 5


  • "Great product and very rich features. Easy to implement and they have an awesome and highly responsive support team."

  • "Customer support- The team is awesome when you have questions or need assistance."

Features & Functionality


4.6 / 5


  • "Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless."

  • "Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software."


4.5 / 5


  • "Bright Pattern is really looking to build a great product and is really listening to and trying to make their customer's happy."

  • "Scenario builder and Omunichannel capability are wonderful."

Value for Money


4.2 / 5



4.8 / 5


  • "Again I love how stable it is. When we're down, we lose money."

  • "Bright Pattern is a company worth investing in."

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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LogMeIn Rescue vs Bright Pattern

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Bright Pattern vs LogMeIn Rescue