Bright Pattern vs Jive Voice

Awards

Starting Price

$70.00/month/user

$19.95/month/user

Best For

Enterprises (up to 10,000 agent) as well as midsize companies (30 agents).

Jive's Hosted VoIP service is suited for businesses of all sizes, from small insurance agencies to giant corporations. Organizations (K12, Gov, Corp, Higher Ed) benefit from our easy to scale solution

Rating


4.8 / 5
(76)
Read All Reviews

4.6 / 5
(741)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Overall my experience with it has been pleasant. It works fairly well and is easy to use and understand."

  • "Their software satisfy and anticipate all market needs: it is innovative, complete but easy to use. And what about Customer Service."


4.5 / 5


  • "Not being a super techie I find it super easy to use and the voice quality at both my end and the recipient's end is very good."

  • "They have great customer support and the best bang for your buck. Their web based programming is easy to use and easy to change when needed."

Customer Support


4.8 / 5


  • "Great product and very rich features. Easy to implement and they have an awesome and highly responsive support team."

  • "They have a great support team who has always responded immediately to our questions/concerns."


4.7 / 5


  • "I had loved my service since day one. The clarity has been amazing and the customer support even better."

  • "Their customer service is amazing. There have been a few minor issues that we encountered but they were very good about sorting it out."

Features & Functionality


4.6 / 5


  • "Bright Pattern is really looking to build a great product and is really listening to and trying to make their customer's happy."

  • "Scenario builder and Omunichannel capability are wonderful."


4.5 / 5


  • "They show genuine care and concern when I contact them and they follow up, accordingly. The Associates are professional, polite and responsive."

  • "I absolutely recommend Jive. We've used them for years with no equipment issues and their service is outstanding."

Value for Money


4.7 / 5


  • "Again I love how stable it is. When we're down, we lose money."

  • "Bright Pattern is a company worth investing in."


4.5 / 5


  • "Excellent pricing: Their pricing is one of the most competitive in the market. Easy navigation: Their dashboard and system are easy to use."

  • "The pricing is great, granted I am a Not for Profit, but even with that considered, price it yourself as I know you will find it a great value."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 3 screenshots 51871 thumb
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of Jive Voice vs Bright Pattern

Bright Pattern vs Jive Voice

Share

share Share Your Comparison of Jive Voice vs Bright Pattern