Bright Pattern vs Dialpad Call Center Platform

Awards

Starting Price

$70.00/month/user

$75.00/month/user

Best For

Enterprises (up to 10,000 agent) as well as midsize companies (30 agents).

Support teams who are looking for a cost-effective, intuitive, cloud-based call center solution.

Rating


4.8 / 5
(76)
Read All Reviews

4.2 / 5
(280)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 499

Ease of Use


4.6 / 5


  • "Overall my experience with it has been pleasant. It works fairly well and is easy to use and understand."

  • "Their software satisfy and anticipate all market needs: it is innovative, complete but easy to use. And what about Customer Service."


4.5 / 5


  • "It's great, love how you can monitor how many calls were made and time spent on the phone. Easy to use, Clear line most of the time."

  • "The soft phone was easy to use and the experience was great on a Chromebook."

Customer Support


4.8 / 5


  • "Great product and very rich features. Easy to implement and they have an awesome and highly responsive support team."

  • "They have a great support team who has always responded immediately to our questions/concerns."


4.2 / 5


  • "Feature rich, great customer service that is responsive."

  • "Ease of use, adaptability, great customer service."

Features & Functionality


4.6 / 5


  • "Bright Pattern is really looking to build a great product and is really listening to and trying to make their customer's happy."

  • "Scenario builder and Omunichannel capability are wonderful."


4.2 / 5


  • "It has got features of call recording, conference calling etc., which is quite good. Also it is affordable and reliable."

  • "The interface on all devices including web is really nice. The inclusion of Uber Conference is also very welcome."

Value for Money


4.7 / 5


  • "Again I love how stable it is. When we're down, we lose money."

  • "Bright Pattern is a company worth investing in."


4.3 / 5


  • "The reliability is great, ease of use is ok, functionality for the price is low."

  • "The features are amazing. We saved money by going this route rather than the traditional phone system offered by our local phone company."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics

Screenshots

View 3 screenshots 51871 thumb
View 4 screenshots 141949 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Bright Pattern vs Dialpad Call Center Platform

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