Bright Pattern vs Genesys PureCloud

Awards

Starting Price

$70.00/month/user

$75.00/month/user

Best For

Enterprises (up to 10,000 agent) as well as midsize companies (30 agents).

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Rating


4.8 / 5
(76)
Read All Reviews

4.1 / 5
(83)
Read All Reviews

Ideal number of Users

10 - 1000+

50 - 1000+

Ease of Use


4.6 / 5

4.1 / 5

Customer Support


4.8 / 5

3.6 / 5

Features & Functionality


4.6 / 5

4 / 5

Value for Money


4.7 / 5

3.8 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 3 screenshots 51871 thumb
View 4 screenshots 83927 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Bright Pattern vs Genesys PureCloud

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