CyCX vs QueueMetrics

Starting Price

Not provided by vendor Not provided by vendor

Best For

Contact centre technology is not reserved for call centres. The technologies and methodologies pioneered by call centres are now being implemented in all smart businesses today.

Professional call center monitoring solution for Asterisk PBX that helps businesses of all sizes manage agent productivity, targets, conversion rate and more with campaign statistics and wallboards.

Ideal number of Users

1 - 1000+

1000+

Rating


5 / 5
(4)

4.6 / 5
(21)
Read All Reviews

Ease of Use


5 / 5

4.4 / 5

Customer Support


5 / 5

4.4 / 5

Features & Functionality


4.4 / 5

Value for Money


4.4 / 5

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CyCX vs QueueMetrics

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QueueMetrics vs CyCX