Hyperion vs vInteract

Starting Price

Not provided by vendor Not provided by vendor

Best For

Not provided by vendor

Cloud-solution that helps contact centers of all sizes with skill based routing, advanced self service, multimedia and analytics.

Rating


4.5 / 5
(4)

(0)

Ideal number of Users

Not provided by vendor

Not provided by vendor

Ease of Use


4.5 / 5

Customer Support


3.5 / 5

Features & Functionality


3.5 / 5

Value for Money


3.5 / 5

Product Features

  • close Blended Call Center
  • close Call Logging
  • close Call recording
  • close Call Scripting
  • close Campaign Management
  • close Escalation Management
  • close Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • close Real-time Chat
  • close Reporting/Analytics
  • close Blended Call Center
  • close Call Logging
  • close Call recording
  • close Call Scripting
  • close Campaign Management
  • close Escalation Management
  • close Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • close Real-time Chat
  • check Reporting/Analytics

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor Not provided by vendor

Training

Not provided by vendor
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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Hyperion vs vInteract

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