NICE inContact CXone vs Toky

Awards

Starting Price

Not provided by vendor

$20.00/month/user

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Startups and business of all sizes that need a full featured phone system that allow them to start a call center easily with phone numbers, live calls, CRM integrations and more.

Ideal number of Users

10 - 1000+

1 - 999

Rating


4.1 / 5
(241)
Read All Reviews

4.3 / 5
(65)
Read All Reviews

Ease of Use


4.1 / 5


  • "I like the ease of use for our front line who uses the product. As a manager I like how easy it is to change skill sets."

  • "The user interface is laid out well and is user friendly. Amazing customization possabilities."


4.5 / 5


  • "The things I like the most are the attention their customer support team gives and the ease of use of the app in general."

  • "How to integrate with CRM and also record all the connections. The ease of use on the mobile device is also pretty cool."

Customer Support


3.8 / 5


  • "I think it is a good product, that has great functionality, but that their support team leaves a lot to be desired."

  • "InContact provides an extremely great platform which is perfect for service desks that have unique needs."


4.6 / 5


  • "You are offering great customer service, through the Intercom integration. Also, Toky was easy to understand and thus simple to implement."

  • "Toky does the job and has a great customer service."

Features & Functionality


4 / 5


  • "I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

  • "Easy of use, helpful tech support, GREAT professional service support when needing to make changes very quickly."


4.2 / 5


  • "Support has always seemed to be quick to respond. I like the IVR telephone menu & call recording features."

  • "Toky is intuitive and efficient into his options of configuration."

Value for Money


3.8 / 5


  • "Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50."

  • "Less on-site equipment a real value for the money. All software updates are included with the monthly fee's."


4.4 / 5


  • "Pricing, and fast addition of requested features. Customer support is very friendly and personal, seem like cool people."

  • "Reasonable price for those who are not using Salesforce and do not want to pay the same amount for a calling solution."

Product Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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NICE inContact CXone vs Toky

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Toky vs NICE inContact CXone