NICE inContact CXone vs Vonage Business

Awards

Starting Price

Not provided by vendor

$19.99/month/user

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

SMB to Enterprise

Rating


4 / 5
(215)
Read All Reviews

4.1 / 5
(198)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.1 / 5


  • "I like the ease of use for our front line who uses the product. As a manager I like how easy it is to change skill sets."

  • "The user interface is laid out well and is user friendly. Amazing customization possabilities."


4.2 / 5


  • "It is Affordable and user friendly I like how I can send an Efax through the email and keep it secure as well."

  • "Reliable, intuitive interface, good support, affordable, and great features."

Customer Support


3.8 / 5


  • "I think it is a good product, that has great functionality, but that their support team leaves a lot to be desired."

  • "InContact provides an extremely great platform which is perfect for service desks that have unique needs."


3.8 / 5


  • "Customer support is very good and the Vonage mobile app lets you text and listen your voice messages. Great work in there team Vonage Good luck."

  • "When considering this product, determine if you want excellent customer service and a great product."

Features & Functionality


4 / 5


  • "I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

  • "Easy of use, helpful tech support, GREAT professional service support when needing to make changes very quickly."


4.1 / 5


  • "The GUI is very user friendly. Service has been very reliable, Flat rate on toll free, Support usually pretty responsive and knowledgeable."

  • "This is pretty easy to set up. Since it is virtual it is quite easy to scale to fit growing or changing organization."

Value for Money


3.8 / 5


  • "Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50."

  • "Less on-site equipment a real value for the money. All software updates are included with the monthly fee's."


3.9 / 5


  • "Overall a great solution, easy set up and you save a ton of money monthly."

  • "Recently the sotfware changed a lot its appearance but it looks even better. The costumer service is pretty good."

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • close Campaign Management
  • close Escalation Management
  • close Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • close Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics

Screenshots

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View 2 screenshots 96849 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NICE inContact CXone vs Vonage Business

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