CloudCall vs VICIdial

Best For

Who Uses This Software?

Any company wishing to maximize the investment in their CRM - we enable businesses to boost calls and improve productivity. We serve to Recruitment, Financial Services, Sales, Call Centers and more.

Any company wanting a contact center solution without vendor lock-in.

Target Customer Size (Users)

1 - 1000+

1 - 1000+

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Yes Yes

Free Version

No Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 79653 thumb
View 5 screenshots 43255 thumb

Ratings

Overall


4 / 5
(13)

5 / 5
(177)

Ease of Use


4 / 5

4.5 / 5

Customer Service


3.5 / 5

4.5 / 5

Features & Functionality


3.5 / 5

4.5 / 5

Value for Money


3 / 5

5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of VICIdial vs CloudCall


CloudCall vs VICIdial

VICIdial

by Vicidial Group

Best For

Who Uses This Software?

Any company wishing to maximize the investment in their CRM - we enable businesses to boost calls and improve productivity. We serve to Recruitment, Financial Services, Sales, Call Centers and more.

Any company wanting a contact center solution without vendor lock-in.

Target Customer Size (Users)

1 - 1000+

1 - 1000+

Pricing

Starting Price

Not provided by vendor Not provided by vendor

Free Trial

Yes Yes

Free Version

No Yes

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Ratings

Overall


4 / 5
(13)

5 / 5
(177)

Ease of Use


4 / 5

4.5 / 5

Customer Service


3.5 / 5

4.5 / 5

Features & Functionality


3.5 / 5

4.5 / 5

Value for Money


3 / 5

5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

Share Your Comparison of VICIdial vs CloudCall