Starting Price

Best For

Small to medium size businesses that require sales, marketing and service automation

RingCentral powered by InContact is a flexible cloud-based contact centre solution which is ideal for businesses of all sizes.

Rating

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use

• "We would suggest that pleasure and ease of use is critical, if the system is not enjoyable to use it won't be used or as effective."


• "Very easy to use and great basic functionalities."

• "I liked the ease of use, it was easy to pick up and use without instructions."


• "I love how i stay logged in when i click on my icon to start our day. The text box is easy to use."

Customer Support

• "Fantastic, easy, great setup, easy to integrate with other software and very good support team."


• "Initial customer support was great because they are trying to get your business."

• "I always have a great experience with the tech support staff. They are always friendly,professional,competent, and patient."


• "5 Star customer service all the way. Very happy customer here."

Features & Functionality

• "What I really love about AgileCRM is its nice and clean interface. I was always easy to use."


• "I have used the service for about 6 months. UI & UX is good, and there are lots of useful functions."

• "Easy navigation with excellent integration across all devices like mobile, desk and laptop."


• "Really helps keep track of calls, voicemails, and such with a computer-based user interface."

Value for Money

• "The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise."


• "Happy to have found a CRM + Marketing solution that doesn't cost a fortune."

• Not enough reviews

Product Features

• check Blended Call Center
• check Call Logging
• check Call recording
• check Call Scripting
• check Campaign Management
• check Escalation Management
• check Inbound Call Center
• check Interactive Voice Response
• check Manual Dialer
• check Outbound Call Center
• check Predictive Dialer
• check Progressive Dialer
• check Queue Management
• check Real-time Chat
• check Reporting/Analytics

• check Blended Call Center
• check Call Logging
• check Call recording
• check Call Scripting
• check Campaign Management
• check Escalation Management
• check Inbound Call Center
• check Interactive Voice Response
• check Manual Dialer
• check Outbound Call Center
• check Predictive Dialer
• check Progressive Dialer
• check Queue Management
• check Real-time Chat
• check Reporting/Analytics

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• check In Person
• check Live Online
• check Webinars
• check Documentation

• check In Person
• check Live Online
• check Webinars
• check Documentation