Starting Price

Best For

Small to medium size businesses that require sales, marketing and service automation

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use

• "We would suggest that pleasure and ease of use is critical, if the system is not enjoyable to use it won't be used or as effective."


• "Very easy to use and great basic functionalities."

• "Zendesk is super easy to use and to communicate with different other teams is very easy.very good customer support and it has 24/7 support."


• "Admin Ease of use is good, agent ease of use is great, end user experience is good too. Wealth of knowledge easily available too."

Customer Support

• "Fantastic, easy, great setup, easy to integrate with other software and very good support team."


• "Initial customer support was great because they are trying to get your business."

• "It was very slick - the look & feel are definitely clean, modern and friendly. Customer support was very nice and helpful when needed."


• "For a company that helps other's have a better customer service, I feel like they could work on their own customer service."

Features & Functionality

• "What I really love about AgileCRM is its nice and clean interface. I was always easy to use."


• "I have used the service for about 6 months. UI & UX is good, and there are lots of useful functions."

• "It has a great polished UI, wonderful implementation of real world customer support interfaces, and very easy to learn."


• "I like how everything is easy to navigate to on Zendesk. It also provides help with navigating if you aren't familiar with how to use it."

Value for Money

• "The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise."


• "Happy to have found a CRM + Marketing solution that doesn't cost a fortune."

• "The application that I like for its good price and good reports, also enjoys its integration with several software scales."


• "Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app."

Product Features

• check Blended Call Center
• check Call Logging
• check Call recording
• check Call Scripting
• check Campaign Management
• check Escalation Management
• check Inbound Call Center
• check Interactive Voice Response
• check Manual Dialer
• check Outbound Call Center
• check Predictive Dialer
• check Progressive Dialer
• check Queue Management
• check Real-time Chat
• check Reporting/Analytics

• check Blended Call Center
• check Call Logging
• check Call recording
• check Call Scripting
• check Campaign Management
• check Escalation Management
• check Inbound Call Center
• check Interactive Voice Response
• check Manual Dialer
• check Outbound Call Center
• check Predictive Dialer
• check Progressive Dialer
• check Queue Management
• check Real-time Chat
• check Reporting/Analytics

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• check In Person
• check Live Online
• check Webinars
• check Documentation

• close In Person
• close Live Online
• check Webinars
• check Documentation