Agile CRM vs Genesys PureCloud vs Newfies-Dialer vs NICE inContact CXone

Awards

Rating


4 / 5
(319)


4 / 5
(77)


5 / 5
(3)


4 / 5
(114)

Starting Price

$8.99/month/user

$75.00/month/user

$99.00/month

Not provided by vendor

Best For

Small to medium size businesses that require sales, marketing and service automation

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Companies, organisations and political campaigners wishing call their contacts with a pre-recorded message, who need the option to transfer to a live agent in their call centre.

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Ideal number of Users

1 - 1000+

50 - 1000+

1 - 99

10 - 1000+

Ease of Use


4 / 5

4 / 5

5 / 5

4 / 5

Customer Support


4 / 5

3.5 / 5

5 / 5

4 / 5

Features & Functionality


4.5 / 5

4 / 5

4.5 / 5

4 / 5

Value for Money


4.5 / 5

4 / 5

5 / 5

4 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • check Campaign Management
  • close Escalation Management
  • close Inbound Call Center
  • check Interactive Voice Response
  • close Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • close Queue Management
  • close Real-time Chat
  • close Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 5 screenshots 17221 thumb
View 4 screenshots 83927 thumb
Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of NICE inContact CXone vs Newfies-Dialer vs Genesys PureCloud vs Agile CRM

Agile CRM vs Genesys PureCloud vs Newfies-Dialer vs NICE inContact CXone

Share

share Share Your Comparison of NICE inContact CXone vs Newfies-Dialer vs Genesys PureCloud vs Agile CRM