Agile CRM vs Genesys PureCloud vs InVision Enterprise WFM vs Salesforce Service Cloud

Awards

Rating


4 / 5
(319)


4 / 5
(77)


5 / 5
(1)


4.5 / 5
(435)

Starting Price

$8.99/month/user

$75.00/month/user

$20,000.00/one-time

$25.00/month/user

Best For

Small to medium size businesses that require sales, marketing and service automation

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Not provided by vendor

Businesses in need of service-as-a-software solution for CRM and help desk management.

Ideal number of Users

1 - 1000+

50 - 1000+

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

4 / 5

5 / 5

4 / 5

Customer Support


4 / 5

3.5 / 5

5 / 5

4 / 5

Features & Functionality


4.5 / 5

4 / 5

5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

5 / 5

4 / 5

Product Features

  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics
Not provided by vendor
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • close Reporting/Analytics

Screenshots

View 5 screenshots 17221 thumb
View 4 screenshots 83927 thumb
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View 5 screenshots 27720 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Agile CRM vs Genesys PureCloud vs InVision Enterprise WFM vs Salesforce Service Cloud

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share Share Your Comparison of Salesforce Service Cloud vs InVision Enterprise WFM vs Genesys PureCloud vs Agile CRM