Nextiva Call Center vs Call Box

Awards

Starting Price

$50.00/month/user

Not provided by vendor

Best For

Any business looking for a feature rich, easy-to-use platform.

Web-based phone handling solution that helps businesses of all sizes track agents' performance, customers' conversations, lead sources and more across multiple locations and teams.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.4 / 5
(225)
Read All Reviews

4 / 5
(6)
Read All Reviews

Ease of Use


4.3 / 5


  • "Easy to use and great service for our business. Ability to do automate our whole business communication."

  • "In addition to this, the ability to have an easy to use conference line with unique IDs has made call-in meetings efficient and effective."


4 / 5


Customer Support


4.3 / 5


  • "Best packages, best customer service and best VoIP EVER. Nextiva offers GREAT SERVICE."

  • "Nextiva has amazing customer service and offers the best value for the service."


4.7 / 5


Features & Functionality


4.4 / 5


  • "From when we first contacted them, they were able to help us determine what would best suit our needs, and then supported us along the way."

  • "Total customization, good price, great auto-attendant feature, provides analytics."


4.3 / 5


Value for Money


4.3 / 5


  • "In real estate it's so competitive that we knew it was important to invest in improving our communications."

  • "We were in desperate need of a new CRM. NextOS was the winner in the end with the best functionality on offer at the best price."


4 / 5


Product Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics

Screenshots

View 5 screenshots 79831 thumb
View 5 screenshots 79465 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Nextiva Call Center vs Call Box

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Call Box vs Nextiva Call Center