Call Box vs Five9 Call Center Software

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

Web-based phone handling solution that helps businesses of all sizes track agents' performance, customers' conversations, lead sources and more across multiple locations and teams.

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

Rating


4 / 5
(6)
Read All Reviews

4.2 / 5
(363)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4 / 5

4.2 / 5

Customer Support


4.7 / 5

4.4 / 5

Features & Functionality


4.3 / 5

4.1 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • close Blended Call Center
  • check Call Logging
  • check Call recording
  • close Call Scripting
  • close Campaign Management
  • close Escalation Management
  • check Inbound Call Center
  • close Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • close Predictive Dialer
  • close Progressive Dialer
  • check Queue Management
  • close Real-time Chat
  • check Reporting/Analytics
  • check Blended Call Center
  • check Call Logging
  • check Call recording
  • check Call Scripting
  • check Campaign Management
  • check Escalation Management
  • check Inbound Call Center
  • check Interactive Voice Response
  • check Manual Dialer
  • check Outbound Call Center
  • check Predictive Dialer
  • check Progressive Dialer
  • check Queue Management
  • check Real-time Chat
  • check Reporting/Analytics

Screenshots

View 5 screenshots 79465 thumb
View 5 screenshots 109119 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Call Box vs Five9 Call Center Software

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